Ruby Slots Casino - Delaye payment four months

RESOLVED
posted on July 16, 2016.

Hello, maybe there has been a mistake so I'm hoping AskGamblers can help me. On 3/18 I withdrew $1202 and after bonus removal $1012 was approved on 3/25 as below:
03/25/2016 03:29 PM DF-CourierChk Withdrawal Approved! -$1,052.00

I still have not received this payment and it's almost four months later. Can you please help me collect these funds. I understand processor delays etc but this is more than a bit much. Thank you

posted on July 19, 2016.

Hi lizzardwizzard--

This is basically a repeat of my reply to your other posting, as it's in the same mix of things...

I've looked at your account and I see you've been incredibly lucky with us lately and I'm going to need to speak with our Finance Manager in the morning to understand all the notes on your account. I'll definitely be back later in the day to give you an update on all of your withdrawals...and I'm going to make certain you're paid as quickly as possible.

All the best,

Tawni

posted on July 22, 2016.

it appears that i may have gotten a wire from ruby i got 1420 whixh maybe the 1012 and 460 that goes back
NO EMAIL FROM RUBY SO NOT SURE

posted on July 22, 2016.

Hi lizzardwizzard--

Because it's the same story with your other posting, I'll be doing a bit of copy/pasting.

I spoke with Mary (one of our Finance Managers) and my understanding is that she's gone through all of your withdrawals.

What I do know for sure is that all payments have now been sent via wire. I would expect that you'll have the totality of ALL withdrawals across all of our network of casinos in your account by early next week.

Mary will continue to be your best point of contact with this, as she has all of the wire notes relating to each payment. She'll be able to reconcile each payment as they relate to your bank records (as she's gone through with you earlier this week).

All the best,

Tawni

AskGamblers
posted on July 26, 2016.

Dear @lizzardwizzard,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.