Royal Vegas Casino - Delayed Payment

UNRESOLVED
Xuedong Wang Canada
posted on June 21, 2016.

I made a withdrawal about $5,000 by swift method on 11th June 2016. Yesterday was 20th June 2016, I received the email that told me the information that I provided was wrong. However, I sent the correct information to them. And then, I sent the information that I provide again. The information that provided my bank directly. It is 100% correct. I don't why it is wrong. They require that I need to provide 6 digit code of Swift Code. However, my bank is Bank of Montreal, it's only had one type swift code for Canadian dollars. I waited and wasted too much time with them. I just want to get the reward. However, I have been waiting more than 10 days after I requested a withdrawal. I really angry and unhappy right now. I tried to contact with too many times with a support person. But it doesn't work.

Xuedong Wang Canada
posted on June 23, 2016.

By the way, they told me that the Neteller is the fast way to withdraw. And then, I applied for Neteller and verified it. However, when I provided the account of Neteller, they said I should use it to deposit first. That's fine. But I didn't have this option when i try to deposit by following the step. It shows didn't work in Canada.

Xuedong Wang Canada
posted on June 23, 2016.

Meanwhile, I tried to use instandebit. But it still needs 3-to-5 business days to verify my account. If I can't provide the information to the casino. They will return my money to the my balance. I have to withdraw again and wait the mandatory pending process again. After that, I will wait another 3-5 business days to wait my withdrawal. If it's still not working, I think I will wait other many days. So far, I wait my deposit more than half month. When comparing with the deposit, it's a really slow process. Last, I have to mention one thing is that the support people is not professional. When I asked the support people, this person told me Moneybooker method. I told him that Strill is not working in Canada. She said I never mention Strill method to you. I want to laugh. Do you know the Moneybooker is the previously used name of Strill? I will never play within this online casino. Trust me, my friends. It's so terrible experience.