High Noon Casino - Delay pay out due to verification of no longer valid card

RESOLVED
Tiyanna Knight Chapman United States
posted on October 10, 2015.

Sent in all of my documents with the card used to make the deposit that I got my winnings with. First the casino requested the documents Three times then they are now saying that they can't verify my account because the card I used three months ago (which was lost and then tracked for fraud) they are staying they need copies of recipes showing I used this card and that it is mine. I explained it is a debit card so there were no statements with the card number on it but I had the bank send over a screen shot of what they list the cards current status as and the name of the bank. They are still saying they cannot send my funds or verify my account because they need more proof and my bank statements for a card I no longer have. I don't understand why they need a stolen credit cards statements from more than three months ago to verify an account when I have sent
1. Deposit slips using this card from 3 months ago-
2. Bills in my name
3. A copy of the credit card I currently used to deposit to the account.
4. Photo ID in color
5. A verification form
6. A screen shot directly from the bank showing the card that was canceled in my name and the status of the card.

I applied for a deposit to credit card of my winnings and these delays have been over a week now and no one is respond to my emails and withdrawals will only deal with customers via chat! I am. Fan of Prism casion who payed slow but were quick to respond and find a way to make things pleasant for their players. This is only my second time ever winning and it's just fishy that they won't pay me because the card I used three months ago needs to show that I made deposits to them??? Someone help! I would like to recive my 2,200 ASAP

posted on October 12, 2015.

Hi T,

First of all congratulations on your win,

I have had a senior member of management check over the documents you have sent and they have since approved your documents. I apologize for this however the cashier team are trained to ensure all cards are checked thoroughly.

As you can imagine we do sometimes have players using cards that do not belong to them which can lead to very serious problems for both player and casino. in terms of a debit cards life 3 months is not long at all, this is why you were asked.

Our group has been in the business for over 10 years and we pride ourselves on fast payments and great customer service, unfortunately there was a hiccup on the first withdrawal, however now you are verified all withdrawals will be processed with in 24 working hours of the request.

If you are using a new card in the casino it might be wise to send a copy across right away just to avoid any issues in future.

I have had your payment added to the next batch which will be sent out tomorrow.

Once again congratulations and we hope to see you at High Noon again soon.

Best Regards
Stephen

Tiyanna Knight Chapman United States
posted on October 13, 2015.

Hello again- thank you for moving forward in my verification process. I received an email stating my winning were approved and my account was verified. I am now waiting to see when the deposit will come through. I will follow up once I have the deposit.

Thank you again for your quick response and verification.


Tiyanna

posted on October 14, 2015.

Hi Tiyanna,

Not a problem, the funds should be with you soon.

Buy yourself something nice :)

Best Regards
Stephen

Tiyanna Knight Chapman United States
posted on October 14, 2015.

It has already been days and the form on your website says within 24 hours?? I don't understand why I need to wait another 5-7 days for an ACH transaction when it was sent yesterday? I really could use the funds like yesterday I started this back seven days ago!

On Oct 14, 2015, at 2:51 AM, Club World Casinos Cashier wrote:

Hello Tiyanna,

Hope all is well.

The withdrawal was approved yesterday for you and this will reach your card within 5 – 7 working days.

Kind regards

Natasha
Cashier
High Noon Casino

From: Ti
Sent: Monday, October 12, 2015 8:46 PM
To: Club World Casinos Cashier
Subject: Re: Highnoon casino

Can you please confirm the payment will be forwarded to my card on file-

Thank You

Please excuse typos, sent from iPhone

On Oct 12, 2015, at 10:32 AM, Club World Casinos Cashier wrote:

Hello T

Hope all is well.

I can confirm that your account was verified with us today.

We will be approving your withdrawal as quickly as we can for you.

If you require any further help please contact us back.

Kind Regards

Natasha
Cashier
High Noon Casino

From: Ti
Sent: Saturday, October 10, 2015 4:18 PM
To: Club World Casinos Cashier
Subject: Re: Tiknight Highnoon casino

I found a copy of the credit card that was used before. I have also forwarded the copy of the banking screen directly from the bank showing the card linked to my account.
Please excuse typos, sent from iPhone

On Oct 9, 2015, at 1:38 AM, Club World Casinos Cashier wrote:

Hello T

I hope you are well.

Thank you for sending us a copy of your documents. Unfortunately we have been unable to verify your account as we still require verification for the card ending 2 as you no longer have the card, please can you send us a copy of a statement showing your name and at least one deposit made in to the casino?

If you have any other questions please do not hesitate to contact us.

Kind Regards,

Emma
Cashier
High Noon Casino
"Entertaining the world"
Email: [email protected]



From
Sent: 08 October 2015 19:23
To: Club World Casinos Cashier
Subject: Re: Tiknight Highnoon casino

Please find enclosed ALL of the below requested documents: Please note I no longer own a card ending in




> On Oct 8, 2015, at 1:10 PM, Club World Casinos Cashier wrote:
>
> Dear Ti
>
> Hope you are well.
>
> Thank you for sending us the documents we requested, unfortunately we have been unable to update your account status to verified for the following reasons:
>
> Faxback form - (Missing) Please print out the attached form, complete/sign by hand and return to us via email
> Proof of ID - (Missing) Please provide a clear photo/colour scan of your ID
> Proof of address - (Missing) Please provide a clear photo/scan of a document which has been mailed to your address and is issue/bill dated within the last 3 months
> Proof of possession of credit cards - (Cards missing) Please provide clear photos/colour scans of both cards front and back (backs signed) ending in - 8837 and 2946
>
> I do apologise for the inconvenience however we do require that you provide clear documents for all of the above criteria before we can verify your account.
>
> If you have any questions at all regarding this procedure please do not hesitate to contact us,
>
> Kind regards,
>
> Michael
> Cashier
> Highnoon Casino
>
> -----Original Message-----
> From: Ti
> Sent: 07 October 2015 21:02
> To: High Noon Casino Cashier
> Subject: Tiknight Highnoon casino

posted on October 14, 2015.

Hi Tiyanna,

Withdrawals take 24 hours to process from the day you request (once verified).

Once processed each withdrawal method will take a different amount of time to reach you. This is standard across the gaming industry, unfortunately it is not possible for us to transfer money to you instantly.

ACH can take up to 7 days to reach you, we cannot change this and it is the same for all players. Usually it will be with you quicker than this but we must advise the maximum.

If you look around you will find that this is very fast compared to other US facing casinos.

I hope I have answered any questions you have, if not please feel free to get back in touch.

Best Regards
Stephen

Tiyanna Knight Chapman United States
posted on October 15, 2015.

Hi! I received my funds today VIa ACH- thank you all for your help please close the case! I will continue to play with Highnoon and a hope the process will only be faster next time now that I am verified.

AskGamblers
posted on October 16, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.