Euro Play Casino - Delay Pay Out, after 4 days pending and 5 day waiting no status change

RESOLVED
domo81 Germany
posted on September 30, 2014.

2nd complaint

Hi. I am a member of euro play casino more than 3 month.

I made deposit of 3501 Euro and get withdrawals 1160 Euro via visa.

I made a deposit again and win and dont get my money until today.

Transactions History:
17965364 2014-09-21 20:16:14 Withdraw *1805 €800.00 Waiting
330804227 2014-09-21 13:33:56 Deposit - €30.00 Approved

the same claims as always

"tomorrow", "next week", "come back later", "accounting team is not there," financial team is not there"

you can read the chat history if they dont pay the money of my first complain.

domo81 Germany
posted on October 1, 2014.

Nothing on my Visa Account yet

posted on October 1, 2014.

Please check your Visa Account after 2-3 working days.

domo81 Germany
posted on October 2, 2014.

Status: 02.10.2014

17955041 2014-09-16 21:36:12 Withdraw *1805 €1,000.00 Waiting

>>>Status change to Approved 01.10.2014 ( 16.9.-1.10.2014 )
>>>waiting for credit on visa

17965364 2014-09-21 20:16:19 Withdraw *1805 €800.00 Waiting

>>>Status not change!!!

domo81 Germany
posted on October 3, 2014.

Status: 03.10.2014

17955041 2014-09-16 21:36:12 Withdraw *1805 €1,000.00 Waiting

>>>Status change to Approved 01.10.2014 ( 16.9.-1.10.2014 )
>>>Credit on visa 03.10.2014

!!!! 17965364 2014-09-21 20:16:19 Withdraw *1805 €800.00 Waiting !!!!

>>>Status not change!!!!!

posted on October 7, 2014.

Please wait, you will get your payment within this week.

domo81 Germany
posted on October 8, 2014.

Status 08.10.2014 | 09:57 CET

17965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waiting
>>>Status not change!!!!!

"..within this week..."...so you have to pay today to credit on my visa this week!!! I got no email response.
No payout confirmation via email.

domo81 Germany
posted on October 8, 2014.

Status 08.10.2014 | 17:08 CET

17965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waiting
>>>Status not change!!!!!

******­***­***­***­***­***­***­06.1­0.2014 | 08:20*­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­*****
******­***­***­*17­965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waitin­g**­***­***­***­***­***­******


Patrik: Hi

Patrik: How may i help you?

me: Now 17 Days after withdrawl.
Status 08.10.2014 | 09:57 CET
17965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waiting
>>>Status not change!!!!!
"..within this week..."...so you have to pay today to credit on my visa this week!!! I got no email response.
No payout confirmation via email.
PAY!!!

me: Now I will again be ignored or?

Patrik: username

me: H1R88156582

Patrik: i check your account and found that your withdrawal is in process

Patrik: but i don't have any current status of you withdrawal

domo1981: since 17 days...that i know to, that is not new

Patrik: i am forwarding your account to finance team so as i get any information from them i will tell you

domo1981: where it was previously? in the trash?

domo1981: 17 Days now

domo1981: the current status is "waiting" ..

Patrik: your withdrawal is in process

Patrik: stefan is taking care of your withdrawal so he can tell you about current status of your withdrawal

domo1981: and of course he is not there .. and I should come back in 5 hours ...

if i do, surprise surprise, he will not be there ... support tells me then ... come back tomorrow ..

Patrik: well he will come after 6 hours

Patrik: might be last time he was on off

domo1981: So everyone has to wait for stefan and must have the lucky he's been there

domo1981: and no one does anything, if he is not there

Patrik: well he assist to players from germany

Patrik: so he is taking care of your withdrawal issue

domo1981: i come back in 6 hours

Patrik: ok



******­***­***­***­***­***­***­06.1­0.2014 | 16:38*­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­*****
******­***­***­*17­965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waitin­g**­***­***­***­***­***­******


domo1981: hi

Leo nardo: Hi

Leo nardo: How may i help you?

domo1981: 17965364 2014-09-21 20:16:15 Withdraw *1805 €800.00 Waiting

domo1981: Patrik: stefan is taking care of your withdrawal so he can tell you about current status of your withdrawal

domo1981: and of course he is not there .. and I should come back in 5 hours ...

if i do, surprise surprise, he will not be there ... support tells me then ... come back tomorrow ..

Patrik: well he will come after 6 hours

domo1981: no it is time, 6 hours later

Leo nardo: Please wait

domo1981: ok

Leo nardo: I told you that we will be sending you a confirmation email by the end of this week

Leo nardo: So, just wait till it arrives

domo1981: the e mail will be sent across china to me??

Leo nardo: No sir you will get it by the end of this week

Leo nardo: When all the procedure is completed and we are good to go

domo1981: which procedure? Hallo!!! 17 days now!!

domo1981: I know how it goes again...maybe you send me the email at the end of the week, then I get the money center next week

domo1981: or I get at the end of the week the info that I have to wait until next week ...

Leo nardo: I told you earlier that your withdrawal is was at the final stage of processing

domo1981: when you told me earlier?

Leo nardo: So when it's completed you will recieve email from our end

Leo nardo: So i am telling it now that you will recieve an email once the processing for the last stage is completed

domo1981: halloooooo!!! 17 DAYS!!!

Leo nardo: We apologize for the delay

Leo nardo: We duely regret the inconvinence caused to you

domo1981: I do not care ... that you say always ... I say 17 DAYS

domo1981: long enough now

domo1981: mention only one reason why it takes me so long

domo1981: where is stefan?

Leo nardo: Sorry stefan is not here

domo1981: So patrik lied again?

Leo nardo: Stefan couldn't come as he is ill

domo1981: a further excuse ...

domo1981: he is now maybe 3 weeks sick ... who paid ???

domo1981: who is working on German accounts

domo1981: ??

domo1981:
no one?

Leo nardo: Sorry but i didn't know about that but he will be here tomorrow

domo1981: and how do you know? he's sick

domo1981: or he sits behind you?

domo1981: PAY ME OUT!!!

Leo nardo: Sorry but you will get your money soon just wait till we send you email

domo1981: thank you, maybe i should take the chat history online of all 17 days now...

Leo nardo: We apologizew for the delay and the inconvinence caused to you

domo1981: so pay

Leo nardo: Please wait till Friday we will make your withdrawal with the highest priority

domo1981: on what I should wait? ye me to an email sent Friday and the money until next week on my account is?

or until Friday is the money to my account?

Leo nardo: We will send you a confirmation mail by Friday and you will recieve your money very soon in your account

domo1981: WHEN??? and why does it take so long?

Leo nardo: We are sorry for the Delay

domo1981: WHEN????

Leo nardo: You will get your payout very soon

domo1981: soon? this week, next week? next month?

domo1981: 17 DAYS now

Leo nardo: You will get it very soon Sir

Leo nardo: Just you need wait a little bit more

domo1981: more than 17days ?

domo1981: 20 or 25 or 30 days?

domo1981: why?

domo81 Germany
posted on October 8, 2014.

is the money on friday not on my account I will provide all chat history online. So everyone can read how you work!!!

posted on October 10, 2014.

paid......please mark this issue resolved..

AskGamblers
posted on October 13, 2014.

Dear @domo81,
Please can you confirm that you received your funds.

domo81 Germany
posted on October 13, 2014.

Now, after 22 days the money credited on my visa account. You can mark this issue resolved!

posted on October 13, 2014.

paid....please mark this issue resolved....