Euro Play Casino - Delayed CashOut after 4 days pending and 10 day waiting

RESOLVED
domo81 Germany
posted on February 16, 2015.

Hi, my username ist H1R88156582,

i am a still a Member of Euro Play Casino, because they have paid before, delay, but paid.

Now they do it again, many excuses, many promises and many more lie.

I have made a deposit of 60 Euro, lost all, and get a bonus with max payout Deposit x10 = 600 Euro.

I made the withdrawl on 29.01.2015. Nothing happend yet, only excuses and promises

18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting
369602035 2015-01-28 22:42:06 Deposit - €175.00 Approved
369596641 2015-01-28 21:59:25 Deposit *1805 €60.00 Approved

If you dont pay i will publish all the rest of the chat history!!

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the only thing I keep hearing again and again...

02.02.2015

domo1981: 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting
domo1981: pending is finish
Coddy: dear stefun will tell you about this
domo1981: when?
Coddy: he will be here for you tomorrow

03.02.2015

domo1981: when will stefan be there?
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
Patrik: stefan will coem after 6 hours
domo1981: sure?
Patrik: yes

03.02.2015, after 6 hours

domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members?
domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members?
Hyde K: please contact us tomorrow
Hyde K: our manager stefan is not available today

same day

Harry1: its under process
me: when will you pay, before or after weekend?
Harry1: before
me: your words..
Harry1: i assure you

04.02.2015

me: hi
George !: Yes
domo1981: where is stefan?
George !: He will be there Tomorrow
domo1981: but harry1 say...he will be back in 10 days...lie?
George !: I don;t know yesterday I was not came
George !: And Today Harry is also not come !
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
George !: Yeah , It is in Final stage
George !: You will get very soon !

*
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*

10.02.2015

George !: Yeah , It is in Final stage
George !: You will get very soon !
domo1981: your read it?
domo1981: now it is 10.02.2015 4 days later

11.02.2015

George !: Hi, Your withdrawal is in Final stage
George !: You will get till Saturday
domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday?
George !: Yeah ! Means saturday would be max
George !: Tomorrow or day after tomorrow will be sure
George !: Please trust !
domo1981: why i should? where is stefan?
George !: He is on Sick leave ! I told you
domo1981: who will handle it
George !: He is not well.
George !: I am taking care of your account !
domo1981: so you can pay?
George !: Hi, Your withdrawal is in Final stage
George !: You will get till Saturday
domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday?
George !: Yeah ! Means saturday would be max
George !: Tomorrow or day after tomorrow will be sure
George !: Please trust !
domo1981: why i should? where is stefan?
George !: He is on Sick leave ! I told you
domo1981: who will handle it
George !: He is not well.
George !: I am taking care of your account !
domo1981: so you can pay?
George !: Yeah , Ofcourse !
domo1981: so you can pay?
domo1981: i throught only stefan can pay
domo1981: a further lie?
domo1981: so if you can pay...why you dont do this?
George !: Everything is done from my side !

12.02.2015

domo1981: hi support
Patrik: HI
domo1981: why you ignore me?
domo1981: when will you pay?
domo1981: i am waiting since 2.2.21015
domo1981: no is 12.02.2015
Patrik: finance team is working on your withdrawal
Patrik: you will get it as oon as possible
domo1981: this is what you all say since 10 days
domo1981: pay
domo1981: where is stefan?
Patrik: stefan will come after 3 hours
domo1981: tell me when will you pay without using the word soon
Patrik: i need to talk with finance team


13.02.2015

domo1981: when will you pay?
Hyde K: coming monday
domo1981: and when will you pay?
domo1981: he will be there on 2015-02-16?
domo1981: right?
Hyde K: yes
domo1981: but when will you pay?
Hyde K: 2015-02-16
domo1981: and why you dont answer to email?
domo1981: why you dont answer to email?
domo1981: hallo?
Hyde K: ok
Hyde K: you will get the answer within 1 hour
domo1981: i am now waiting since 2015-02-02 for my withdrawl
Hyde K: yes
domo1981: is this ok for you?
Hyde K: please wait for 3 more days

13.02.2015 same Day

George !: Coming Monday !
domo1981: So the 02/16/2015
domo1981: who will pay?
domo1981: perhaps stefan will not be there?!
domo1981: who will pay?
George !: I told you , I have already proceed and on Monday it is in your account

14.02.2015

domo1981: when will you pay my withdrawl?`today is 15.02.2015, 13 days after pending!
Patrik: yes it approved by the Finance team , you will get that within 2 or 3 days
domo1981: how often you will tell me this again?
Patrik: but this time it is very sure that you will paid in max 3 days
domo1981: George !: Wait till Monday
domo1981: which Monday ?
George !: Coming Monday !
domo1981: So the 02/16/2015
domo1981: who will pay?
domo1981: perhaps stefan will not be there?!
domo1981: who will pay?
George !: I told you , I have already proceed and on Monday it is in your account
Patrik: yes, yet the Monday is not come
Patrik: kindly wait till tomorrow
domo1981: but you told me again...2-3 days
domo1981: so when will you pay?
Patrik: tuesday

16.02.2015

Hyde K: hi
Hyde K: how may i help you?
domo1981: what about my withdrawl?
Hyde K: let me check
Hyde K: you have to wait for 2-3 buisness days
domo1981: so i have to wait again?
domo1981: why?
domo1981: now i be waiting 14 days + pending
Hyde K: your withdrawal is on processing
domo1981: as you all say 14 days before. now is 16.02.2015 i made the first wihdrawl on 29.01.2015 and the second on 30.01.2015
domo1981: pay
domo1981: now
Hyde K: please give us two more days

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domo81 Germany
posted on February 17, 2015.

At 16.02.2015 17:44 i get an Information "Withdraw approved", but the money is still not on my account. Maybe "tomorrow"

domo81 Germany
posted on February 18, 2015.

on 18.02.2015 the money is on my visa account! You can make the complain resolved

AskGamblers
posted on February 18, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.