Ruby Slots Casino - Delay of payout

posted on January 3, 2015.

On December 15th I cashed out at $600. I did play a bonus and did beat the bonus, but when I did my withdraw they took it away and only let me cash out at $475, so okay with that but still have not received payment. Again this one was approved also and said it was being sent by FEDEX. No One will answer me on when I will get this one also. This casino is affiliated with Palace of Chance.

posted on January 8, 2015.

Hi chartexas,

I’ve looked into this and here’s how things break down…

You requested your withdrawal on 12/15 and it was approved on 12/23 (this was the 6th business day of the 7 day maximum approval time frame).

After this was approved, your payment was sent off to processing, which carries a 10-business day time frame (maximum) for the payment to be sent. Unfortunately due to both the Christmas and New Years bank holidays (which are considered non-business days), things are just a bit slower going to get to you.

I can assure you your payment is being sent off and you should be receiving it given the parameters explained in our terms.

All the best,


posted on January 10, 2015.

It is not resolved yet.

posted on January 14, 2015.

Did you received your funds?

posted on January 14, 2015.

Hello chartexas,

Have you received your funds? Do you require any further assistance.

All the best,


posted on January 14, 2015.

This has been resolved