Slots Plus Casino - Delaying my withdrawal

RESOLVED
claudiagd United States
posted on January 10, 2015.

Requested Withdrawal and on Dec. 23, 2014 Ricardo from Security sent email stating requested documents successfully received. On Dec. 26th I emailed them about when winnings would be deposited and I have not heard back as of today Jan. 10,2015.
To [email protected] Dec 26, 2014
Hi ,

so, just how long will it take for the deposit to my checking account, now that you have the proper documents? Would like to go back to the website and play some more games, but I will wait until my withdrawal request actually takes place. According to the FAQS it should have happened by now.
thanks,

claudia

posted on January 14, 2015.

Hello "claudiagd". Can you please provide your user name at Slots Plus Casino as well as your email so that I can look into this for you?

Do not post them here in public; have the AskGamblers admin send them to me, thanks.

Peter - Slots Plus Marketing

claudiagd United States
posted on January 15, 2015.

still have not heard from slotsplus since I gave my email and user name to Askgamblers to pass it on to him as he requested.

posted on January 18, 2015.

Hi claudiagd,
I had not seen the email with your details but I did find it in my inbox after you replied here. I have sent your information to the payout department and I should hear back soon.

Thanks for your patience,
Peter

claudiagd United States
posted on January 19, 2015.

Hi Peter,
Thank you for your email and following up on the withdrawal request. It is much appreciated.
claudia

posted on January 20, 2015.

Hi claudiagd,
Security confirmed that they did not receive the complete documents that they requested from you via email. If you have been in touch recently, ignore this message. You can also contact them at [email protected]

Thanks,
Peter

claudiagd United States
posted on January 21, 2015.

Hi Peter,
Not sure I understand your message about having been in touch recently and to ignore the message if so...weird...of course I have been in touch. Did anyone read the email that came from security saying they received the required documents successfully? Do I have to resend it or is this what others have said in the comments and complaints that this is a delaying tactic for depositing winnings...I hope that is not the case because I really enjoyed playing at your site but good grief, get your act together please. I won't go away, so you might as well pay up and be on the up and up and I will give you a good rating. If not, I will warn everyone through my blog and facebook and twitter , etc....to be forewarned ...
Here is the email from security...On Tuesday, December 23, 2014 10:35 AM, Security SlotsPlus wrote:


Dear Ms. Diorio,

Thank you for choosing us! It is a pleasure to be of your assistance.

This email is to inform you that we successfully received all the documents you sent.

We appreciate your cooperation to update your casino file. If we need any further documentation in the future we will let you know. At the moment please feel free to keep on enjoying our Casino experience and our great promotions on your deposits!

Your satisfaction is our top priority. Please feel free to contact us if you have any additional questions.

Best regards,

Ricardo
Security Department
Main Street Vegas Group

posted on January 23, 2015.

Hello claudiagd,

On January 19th, Withdrawals/Security sent you an email relating specifically to your banking details. This is the second time they have sent an email to sort the details. Please reply back to them with the necessary information (I cannot see the specifics of the email for privacy purposes) to move this forward.

If you are not receiving their emails, please let me know. If you are, please reply directly to them with the required information as I am here in case you are not connecting with them somehow but I cannot actually process transactions for you - they will do that with you.

Thanks,
Peter

claudiagd United States
posted on January 23, 2015.

Hi Peter,
This is getting to good fodder for news blog..quite funny actually. I have not received any emails form SlotsPlus Withdrawals/Security since the original one saying THEY RECEIVED ALL OF MY BANKING INFO SUCCESSFULLY. I checked my spam folder and no emails from them...wonder how long this will go on?
thanks for your reply

AskGamblers
posted on January 26, 2015.

Any news?

posted on January 26, 2015.

Hello AskGamblers,

I'm trying to confirm which documents were received and complete, and which were not. In my last post (above) I am simply asking if emails are being received. I will email security and ask for further details.

Thanks,
Peter

claudiagd United States
posted on January 27, 2015.

hmmm...it appears this is in keeping with the standard protocol. Delay, delay, delay...It's a simple solution, there is a "paper trail" only though email that is complete. Guess we will just keep waiting and see what happens. It will make for a good story eventually. Meanwhile, I will be holding off on any online gambling sites and hit the local casino instead, until there is legitimate transparency and honoring legitimate wins. I still have faith that Peter will get the job done.

AskGamblers
posted on January 31, 2015.

Any update?

claudiagd United States
posted on January 31, 2015.

still have not heard any news from Peter or SlotsPlus security.

AskGamblers
posted on February 4, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

claudiagd United States
posted on February 5, 2015.

great news! thanks...

posted on February 5, 2015.

Hello,

I have spoken with AskGamblers and am requesting some details from the verifi­cat­ion­/se­curity department. I will post here when I have more details. Also, the verification process is not over yet, and you will be informed by an email, when/if the account is verified.

Thanks,
Peter

claudiagd United States
posted on February 5, 2015.

thank you, Peter.

posted on February 8, 2015.

Hello claudiagd,

I have received the email that the Financial Department sent to you on January 19th. All that has been needed is for you to provide what is requested of you to complete the process. I can send you a copy myself if you like - your email on file is "[email protected]

If for some reason you have stopped using this email please provide a proper email asides from that, this is, and has been, the only thing preventing your withdrawal from being processed.

Please let me know where to send a copy of the email with the details for your withdrawal to be processed.

Thanks,
Peter

claudiagd United States
posted on February 11, 2015.

Hi Peter,

Thanks for the info. My email is the same one I have been using for almost 15 years and is the only one I use. I will be happy to send any additional information to financial. Again, the email is:[email protected]

Thanks again, Peter
claudia

posted on February 11, 2015.

Hello Claudia,

I have just emailed you details and a copy of the email sent to you on Dec 19th. I sent it to the email address you posted above, which is the same email address that we have on record and CS had used to reach you in the past.

Please read through it and provide the required details to the withdrawals department as per the instructions in the email.

Thanks,
Peter

claudiagd United States
posted on February 13, 2015.

Hi Peter,

Strange, received your email advising that you sent another email with the info required, but I have not received it. Looked in my spam folder and not there either. Wonder why if it was sent to the same address. Please send again and advise what time it was sent so we can track it down.
Thanks,
claudia

posted on February 13, 2015.

[email protected] is the email I have been sending to, as provided in your message (above) and also the same email in your casino records.

I sent the message midday Feb 1th as mentioned and I just went to my "sent" folder in my email, opened the email and "forwarded" it to your email address once again. I just completed the forwarding of the original sent email.

Cheers,
Peter

claudiagd United States
posted on February 13, 2015.

Hi Peter,

Thank you, the email came through today and I will send the information requested.
claudia

claudiagd United States
posted on February 15, 2015.

Hi Pete,
One question: the email you sent re: the above , has several email addresses that I am to send the info to. Which one do I use or do I send to all of them?
thanks,
claudia

posted on February 16, 2015.

Hello Claudia,

Please use the @slotsplus email address seeing as that is the casino in which you were playing.

Thank you.

claudiagd United States
posted on February 16, 2015.

Thanks Peter!

claudiagd United States
posted on February 20, 2015.

any news yet on when the deposit will take place?
thanks

posted on February 24, 2015.

Hi Claudia, I hope you had a great weekend.

I will check back with them. I would like to confirm that you did reach Customer Service after I emailed you directly? I just need to know, thanks.

I will report back with an update after I connect with them as well.

Cheers,
Peter

claudiagd United States
posted on February 24, 2015.

Hi Peter,
Thank you, I had a great weekend playing lots of fun tennis. Hope you had a great one too.
And yes, I emailed them everything they wanted. Now waiting on them.
cheers to you,
claudia

posted on February 25, 2015.

Hello Claudia,

The details you sent were received, your forms were completed and the payment has been sent to the processor. The payment should be completed before the end of the week, which means that it will then be sent out to you at that point.

Cheers,
Peter

claudiagd United States
posted on February 25, 2015.

Thank you for all of your help, Peter

AskGamblers
posted on February 28, 2015.

Any news?

claudiagd United States
posted on March 1, 2015.

HI Peter,

The deposit came through yesterday and all is well. Thank you so much for all of your help. Now I can go back to SlotsPlus and play again!