Club Gold Casino - Payment delay

RESOLVED
Bukanova Russia
posted on September 10, 2015.

Hello. casino every day promises to pay money but promises it seems to me are empty words. Today the support to my surprise said that they supposedly had problems with skrill. And they can only pay next week. How much can I tolerate? I really like their casino and slots very attractive. I really want to be their player in the future, but I scare them for a long time cashing out. Could you help me?

Bukanova Russia
posted on September 11, 2015.

Today I just tried to log into your account and it is now blocked :)
This casino is behaving extremely humiliating. I hope you 'll help me ...

Regards Alina

Bukanova Russia
posted on September 11, 2015.

Answer ClubGold:
Hi,

Please note that you have logged in from a restricted country. Due to recent changes in the online gaming regulations your country is no longer supported by Club Gold Casino.

Kind Regards,

Club Gold Casino

My answer: This terms:



2.3. The Casino does not allow players located in Curacao, Poland, Singapore, Cyprus, the USA or any of the Territories of the USA (collectively the “Restricted Regions”) to deposit funds into a Real Money account nor to play in Real Money mode. Players located in these countries are welcome to and may only Play for Fun.

Russia accepted.

They made a mess . They do not want to pay me and blocked my account ! Breaking all the rules possible ! I sincerely want them to fix it and unlock my account , made ​​my payment , and I continued to play with them.

Bukanova Russia
posted on September 11, 2015.

ahahah clubgold casino below nowhere . Just one hour back has not been banned in the countries of Russia , and now they've added it ) ) ) ) Now I sit and laugh at the whole situation ) ) ) )

You have decided to retroactively apply the rules? It's forbidden!

posted on September 14, 2015.

The payment to this player has been processed through the requested payment method and should be reflecting. The decision to no longer support players from the Russian Federation is one that has been taken by our Software Provider and was not within the control of Club Gold. It is purely coincidental that there was a delay during the time of this decision.

Bukanova Russia
posted on September 14, 2015.

The payment to this player has been processed through the requested payment method and should be reflecting. The decision to no longer support players from the Russian Federation is one that has been taken by our Software Provider and was not within the control of Club Gold. It is purely coincidental that there was a delay during the time of this decision.

Bukanova Russia
posted on September 14, 2015.

Hello, I am very grateful to you for the payment of funds from your side is a very noble act !

And I would like to ask you to renew my account as an exception to continue the game for you! I really like your slots , they are nowhere else suschetvuet . I beg you to show loyalty to me and open my account . I am very active player

posted on September 14, 2015.

We regret that we are unable to comply with your request. Our software provider has placed the decision to no longer support players from within the Russian Federation. This is not a decision made by Club Gold and this is not something we have control over. We wish you all the best in all future gaming endeavours!

Bukanova Russia
posted on September 14, 2015.

I am very sorry ... And you can inform yourself on the supplier the possibility to continue the game with you? Since I have not seen anywhere else such slots on the Internet ... It's not fair ...

posted on September 14, 2015.

We are very sorry but all players from within the Russian Federation will not be able to log into any software provided and operated by the Hawk gaming platform as per their decision. Club Gold Casino cannot change this and hopefully one day in the future there may be changes made to allow these players to use the Hawk gaming platform again.

Bukanova Russia
posted on September 14, 2015.

Thank you ClubGold...

AskGamblers
posted on September 14, 2015.

Based on the player's last comment we consider this case as resolved and and is now officially closed.