Uptown Aces Casino - Delaying my payment, bad support

RESOLVED
satrya Indonesia
posted on October 6, 2015.

Dear sir,
On september 30, 2015 i registered account with uptownaces casino with claim free chips 10 after several hours play, i met wagger and after thats i contack support for account verifications with support name vanessa, vannesa told me for in this case because i dont have credit card , i only have to do send documents like ID card and 2 utility billings, then i send all documents to address she gave [email protected], with will review take 48 hours, then the next day i contack suppor they always gave answers flats, the documents will be review shortly, and 2 days ago i chat with support name analisse thats inform all my documents had received and will be verified tommorow, so the next day i chat again the support only gave round and round answers im so frustration my time so wasted, and then to days 3 hours ago i come back chat with support jamela , she will give promise and will contack me in 30 minutes. after 3 hours wait she never contack call me as she promise, even the management casino in this concern not call me as she promise, please askgamblers update this case, and help me for this case, thank you very much, and im hearing forwards from you as soon ass possible, all documents and eviedance chat from support alrteady records me . Till now my account still nothing update only promise and roun and round basicly casino answers make me sick and prustations, thank you

posted on October 8, 2015.

Hi

Thanks for your message

Our security department sent you an email yesterday. Please reply with the requested and this will be resolved

Mr Uptown

satrya Indonesia
posted on October 8, 2015.

already reply sir ! thank you

satrya Indonesia
posted on October 9, 2015.

already send as requested [email protected] now sir !
thank you

satrya Indonesia
posted on October 9, 2015.

Hello mr Uptonw, i already send documents as your security departments requested, as you promise requeted will be resolved, but 2 minute ago i chat with support need 2 bisnis days ......what happen is this, not as your promise, thank you mr Uptown

satrya Indonesia
posted on October 9, 2015.

thank you to best support to miss ashantee from uptown aces casino for gave me clear explanations, thank you very much

posted on October 9, 2015.

Excellent glad to hear this has been resolved :)

Mr Uptown

satrya Indonesia
posted on October 9, 2015.

Not yet Mr uptown , but now i knew how process its work, thank you its recomended casino

satrya Indonesia
posted on October 10, 2015.

still nothing .....the end of day yesterday support chat told me thats i will receive result ......but nothing hello Mr uptonw where ar ya ..im so miss U :(

satrya Indonesia
posted on October 10, 2015.

you really broke my heart Mr Uptown...you cant keep your word :(

posted on October 11, 2015.

Hi

I thought this was resolved last week? Please can you explain exactly whats happened since we last spoke?

Mr Uptown

satrya Indonesia
posted on October 13, 2015.

yes now my account was update ...love you Mr uptown...Now im waiting for payment ....thank you Mr Uptown your the best

satrya Indonesia
posted on October 13, 2015.

I got payment to day ..thank you Mr Uptown you the best...this casino is very best thank you

posted on October 13, 2015.

Excellent thanks for confirming :)

Mr Uptown

satrya Indonesia
posted on October 13, 2015.

Please Resolved askgamblers.com, thank you Mr uptown yours the best

AskGamblers
posted on October 13, 2015.

Based on the player's last comment we consider this case as resolved and it is now officially closed.