Euromoon Casino - Declined withdrawal, stolen deposits

posted on December 22, 2015.

I had nothing but good words to say about Euro moon casino until just now. Like the other complaints I've supposedly broken that clause where you can't bet more than 30% deposit which is ridiculous in itself. They've taken away my 1200 Euro winnings and only refunded my last deposit! No you take away my winnings you should refund all my deposits that tie to those winnings which is several hundred pounds!

posted on December 22, 2015.

Also to add. My withdrawal was not made through any bets over 30%. I won 1300 Euro, then made €50 bets until it went down until €1000 then withdrew the rest. The next day I bet s bit more and it got to €200 so cancelled the withdrawal and withdrew the whole 1200 so none of that was won with the winnings of 'irregular' gameplay, which is fine on pretty much ever other site. Not to mention only refunding my last deposit not all the deposits which were in the play session. If you insist on taking away my winnings which were not won by 'irregular' (scuse me for having fun) gameplay then you should refund ALL my deposits involved in the play session. If this is not resolved I will not return to the site.

posted on December 23, 2015.

Hi Spanksmitten92,

We are currently looking into the issue.

Kind Regards,

Euromoon Casino Support

posted on December 26, 2015.

Recommend avoiding this casino at all costs. Will not be returning.

posted on December 30, 2015.

Upon evidence that we received from casino management we can concur that player breached casino's terms and conditions 15.2.

We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies.
In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:
Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
Even money bets on Roulette and other relevant games
“Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

Player's deposit was refunded to his balance. Upon everything stated above we consider this complaint resolved and closed. In case of a disagreement with our decision we encourage player to seek further assistance and forward this case to the relevant licensing authority responsible for Euromoon casino.

Euromoon Casino complaints

  • 10 of 16 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,200 USD avg amount

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