CrazyWinners Casino - Declined payments & Refund

RESOLVED
posted on June 11, 2016.

Together with my girlfriend, I am having a problem to withdraw money from CrazyWinners casino. We both played at CrazyWinners casino and won some money. When we tried to make our first withdrawals the casino rejected the withdrawals and told us that two players can’t live in the same household and play on their site. I have read the terms and conditions a hundred times and I can't find any term that would not allow us both to play in their casino.
The first problem we have is that CrazyWinners won’t pay us our winnings. The winnings are in a couple of thousand SEK in total (approximately 300-400 dollars) – We really do not know because the casino closed our accounts so we won’t be able to log into the casino and see our balances.

The casino support told me that our deposits have been payed back. I can only see one payback on 250 SEK on my bank account, I made three deposits on a total of 2750 SEK - I would like to see the transfer logs so I can trust that CrazyWinners payed back our deposits. Now we have arrived to the second problem. The casino support won’t share any transfer logs with me - they just keep saying the money has been transferred to my bank account.

I would appreciate any help I can get.

Best regards,

Leif ********

posted on June 15, 2016.

Dear Player,

Thanks for letting us know about this matter.
We will speak with our Support staff and see how best to resolve the issue.

CrazyWinners Casino

posted on June 18, 2016.

CrazyWinners have agreed to pay out the winnings and they are going to show me the transfer logs. If all goes as planned this complaint will be solved shortly.

posted on June 19, 2016.

Dear Player,

Please let us know once you have received payment.

CrazyWinners Casino

AskGamblers
posted on June 22, 2016.

Dear @Lurigehans,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

posted on June 22, 2016.

I have received the winnings but I am still waiting for my deposit money. According to CrazyWinners the money will be on my bank account any day now.