Grand Parker Casino - Declined payment and security checking beyond normal

RESOLVED
posted on September 27, 2014.

I played in Grandparker casino and won $2000 in June. After getting $1000, my second withdrawal ($1000) was declined and I got the following email:
*****
We would like to inform you that your withdrawal request was not approved at this time.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to implement security measures, and GrandParker Casino regards your security, privacy and satisfaction as our top priority.

Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding.
*****

I was not happy but I accepted that. 60 business days has expired on 24 September, I went to live chat and asked about my account. Operator said that there was no update about my account it is still under checking. I was told to write an email to support. I did write this email but nobody answered me.

Please help me, I would like to get my money after waiting three months.

AskGamblers
posted on October 2, 2014.

Dear @evasandor,
Any update considering your complaint? Thank you.

posted on October 5, 2014.

Unfortunately there is no answer. They didn't reply my email.

posted on October 6, 2014.

Hello evasandor,
Please accept our apologies for late reply. We’re happy to inform you that your account checking has been completed successfully.
You’re welcome to log in and request withdrawal. It will be approved in timely manner.
Thank you for your patience and best regards,
Grand Parker Casino

posted on October 6, 2014.

I am glad to hear that. I made the withdrawal, when I get my money we can close the complain as solved.
Thanks,
Eva

AskGamblers
posted on October 10, 2014.

Dear @evasandor,
Did you received your funds? Can we close this complaint?

posted on October 12, 2014.

No, I am waiting for the money.

posted on October 14, 2014.

Dear Evasandor
We’re happy to inform you that your withdrawal request was approved and the money was sent to your Neteller account (please note: it might have taken up to 10 business days after being requested).
Thank you for cooperation and best regards,
Grand Parker Casino

posted on October 14, 2014.

Today I received the money, please close down the complain as solved.
Thank you very much for help!