WinPalace Casino - Declined payment of $3,000

UNRESOLVED
gold18 United States
posted on August 21, 2014.

I won over $14,000 playing with a no max cash out bonus. I cleared all playthrough criteria and submitted by withdraw request for the $3,000 limit they set. I waited the 10 full business days only to find they declined $2,500 of my with draw and offered a $500 payment. When I contact their finance department they used the following excuse taken from their email - "We process the withdrawal requests in installments or variable amounts as it is clearly stipulated in our Terms and Conditions.
Then the remaining balance is returned to the player’s account.
I can see in the system that you have already made a new withdrawal request on August 21. It takes up to 10 Business Days Monday - Friday to process your request, therefore please wait until September 04."

At this rate it would take about 1 year to receive my winnings at $500 per 10 day waiting period.

posted on August 24, 2014.

Hi,


please let me know your username so I can check into this.

Clara

gold18 United States
posted on August 24, 2014.

fredgold is my username.

posted on August 25, 2014.

Hi,


Ill check on it and come back to you ASAP.

Clara

posted on August 25, 2014.

Hi gold18,


payments are done in installments according to the player's activity in the casino. I cant help you increasing the amount paid on the installments but I can tell that with time this number will be modified, for sure.

Best regards,

gold18 United States
posted on August 25, 2014.

Are you saying the entire $14,000 will be paid in increments of $500?

posted on August 25, 2014.

No What I'm saying is that the amounts on each installments will increase according to your players activity (this will determine your player class).

By now, there's nothing much I can do.

Best regards,

gold18 United States
posted on August 26, 2014.

That is a very vague answer. I don't plan on playing any further until I see increased $ approvals of my payout. So if i don't continue playing, my payouts will continue at $500??? If you look at the dollars I risked playing i am not sure how much more activity would be needed to have a larger payout approved.

posted on August 28, 2014.

Hi gold18,


Sadly I wont be able to give you another answer. Please get in touch with your account manager for further information.

Best regards,

gold18 United States
posted on August 28, 2014.

Do you realize how ignorant and incompetent you are portraying your business and website? I won $14k and no one is able to tell me how long it will take to be paid out? To use your words "SADLY, I will make sure no one comes to your website to play". I will do my best to make sure any U.S. players that consider your site will see the run around I am getting on my payout. I am not asking for plans on making a nuclear bomb. I am asking how my payout will be made. How many installments over how long of a period.