Cool Cat Casino - Declined Payment & Discouraged

UNRESOLVED
Eduardo United States
posted on August 19, 2016.

For years have been going to physical casinos, but tired of the travel. I decided to try online casinos. I did not know where to go, but during my websearch I discovered Coolcat Casino among many other online casinos. I ended up making CoolCat my home, because I own 4 cats, and I happened to like the looks and style of their website. The functionality of the Coolcat Casino website is great, and I enjoyed playing very much at this casino. I won $4,884 On 08/07/16, I placed two separate check withdrawals ($2,500 and $2,382) to receive my winnings. On 08/12/16, both of my check withdrawals were declined, and my winnings returned back to my playable balance. I contacted Coolcat Casino live chat, to get a explanation, and instead was encouraged to play my winnings. Which concerns me. I have no problem spending money and playing at all, however when I win, I would like to get paid. I have gotten a bit discouraged right now and wish it were not that way, and I’m certainly not the complaining type, and upset about having to file this complaint. Since posting this complaint, I have placed two bank wire withdrawals for my winnings. I hope this was just some small misunderstanding, as I would like to receive my winnings, and continue playing at Coolcat Casino.

Eduardo United States
posted on August 23, 2016.

On 08/07/16, I placed two separate check withdrawals ($2,500 and $2,382) to receive my winnings. On 08/12/16, both of my check withdrawals were declined, and my winnings returned back to my playab­le/­wit­hdr­awable balance. On 08/18, I placed two separate Bank Wire withdrawals ($2,500 and $2,382) for my winnings. On 8/20/16, both bank wire withdrawals were declined, and my winnings was returned back to my playab­le/­wit­hdr­awable balance. On 08/22/16, I went back into my Coolcat casino account to place two separate bank wire withdrawals again, and noticed the bankwire option was no longer there, but the check withdrawal option was. So on same date 08/22/16, I placed two separate check withdrawals for ($2,500 and $2,382). Now i did not anticipate any of this hassle, and i am now completely frustraited, as i have been very respectful from the start, and have gotten no explanation whatsoever via email, nor live chat, other than a Live Chat Rep, encouraging me to spend my winnings.