Bet365 Casino - Declined Payment after Fulfilling Wager Requirements without (!) Reason

posted on July 16, 2014.

Hello - yesterday I made a withdrawal at bet365 (Bookie and Casino)
After fullfilling my wager Requirements, i wanted to withdraw 195,75 Euro. I cashed in 95 EUR And got 95 Bonus at Sportsbook which i had to wager 6 times. So i did it.

Today i logged in and there was 95 at my account. The withdrawal was cancelled and everything above the deposit was removed.

The support said:
The headquarter decided to remove it. bet365 is allowed to do so - there is no reason, they just removed it. The reason they give me was: "We are allowed to do so - so wie did it". Nothing else.

I want my winnings back !

posted on July 19, 2014.

Dear @klebermann,
Any update considering your complaint?

posted on January 19, 2015.

Any news in this case? Bet365's policy doesn't allow public replies, but they wanted to check if this complaint is being resolved. Please update us.