This is what I call professional and responsible Customer Support.
Keep up the good work!
tmwimbs submitted a complaint.
Cub Player - Have not received my withdrawl
I have two different withdrawls pending with Club Player Casino in the amounts of $1,000 and $365. Both were using coupon codes, but the first was a 10x max cash out (I deposited $100, therefore I was eligible to withdraw $1000) and the second had no max cash out. I followed all the rules for my withdrawls, and both withdrawls were approved on 4/11/2011. At first I requested a wire transfer, but they contacted me and told me they had to mail the check because of the online gaming laws in the United States. I received a call on 4/12/2011 from Lena requesting that I confirm my mailing address for payment.
Several times after this I contacted them via phone and email. They kept assuring me that my check would be sent to me in 20 business days. I kept waiting......and nothing. It has now been 25 business days. I have contacted them and they keep saying "We assure you that you will receive your money, but we have no idea when it will get to you." So it went from 20 business days to "we have no idea."
I read on a couple casino websites that this is considered a "Rogue" casino, meaning they do not pay. It makes me sad. I begged them to be honest about my money so I could quit wasting my time, but all of them keep assuring me my money will be here one day. I wonder how they would feel if people messed around with their money. I really like this casino, but I will do my best to make sure no one else plays on it unless I receive what is owed to me.
This is Cindy Greco, Sr. Affiliate Marketing & PR Manager for Gwages. Please send me an email to firstname.lastname@example.org with your username information and I will go ahead and check into this matter.
I emailed the information you requested.
Club Player Casino will process your payment within the next 24 hours. I will be getting back to you accordingly.
Your $1365 pending payment has been sent out via fedex. Tracking info has been emailed to you.
Thank you Cindy. I will confirm that the check has been received once it arrives, and I will also confirm payment once the money clears my account after deposit.
Casino is Waiting for a confirmation from your side that payment has been received
I have received my check, but it has not yet cleared in my account. I will repost tomorrow once the money has posted.
I kindly remind you that these are "deposit only" checks. Please let me know once your money has been received.
Any update will be much appreciated
My check cleared my account yesterday! Thank you very much for handling this for me.
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