Crown Europe Casino declined my winnig

RESOLVED
posted on December 14, 2011.

On the 6th of dec. 2011 i won $600,00 at CROWN EUOPE CASINO..I recieved 2 times an email from theme with congrats. and i have to wait for 4-6 days to send my $600,00 wth M.B.

buth after 6 days i got an email with the shocking news that my winning is DICLINED!!!

I was so angry because the reasons they giving me is based on LIAS!!! They say that i dont get the $600,00 because i won $300,00 in NOVEMBER 2011!!! I NEVER NEVER WON AT CROWN CASINO before!!!!! Also they tolt me that i played on SCRATCH GAMES AND THATS NOT ALLOWED!! Thats also a lame exceus, because i wonn the most at slot games!!!

I still don't have my $600,00 buth i dont wanne give up!!!! So i wright emails to organisation like CASINO DEAL and GPWA and i hope that they cane help me solf this BIG ISSUE WITH CROWN EUROPE!!!!! IS THERE SOMEBODY/ANYBODY HO CANE HELP ME???

IS THERE ALSO SOMEBODY WHO HAS THE SAME PROBLEM WITH CROWN EUROPE CASINO???

Please send me an respons and thanks....

posted on December 15, 2011.

Hi All,

I am sorry but does it sound realistic that someone would say seen you won before in our casino you cant win again?

I truly belive there was a communication or langauge barrier here.

The reason you didnt get paid is cause you didnt comply with the terms and conditions. The terms and conditions are sent to you along with every bonus received. You received it in the mail you registered with us on the 2011-12-05 at13:05:06 casino time. if you would like it sent to you again please log on to chat and speak to us as we have tried to reach you twice today by phone and you are not answering

Regards

Crown Europe Management

posted on December 19, 2011.

Hi All,

This player has been sent the terms and conditions from day one. The only problem is that she fails to understand them or accept them.

If you take a bonus in online casinos they come along with T&C's. The player has been spoken to on the phone and on the chat and through mails several times and has been given amazing service. The player above forgot to mention that is was her responsibility to read the terms of the bonus she accepted. By failing to do so we ended up here.

I am sorry for the inconvenience but the decision stands

AskGamblers
posted on December 27, 2011.

This case will be concidered as solved, because of the player's non-compliance with the casino's Terms&Co­ndi­tions.