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Coolcat Casino - Will not pay my money (yet)


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By Geertje
12 years ago
Message on forum

Hello,

I want to complain about the timeframe of the cash out of my winnings and i have won on 17 june 2011, its approved by Coolcat and if i ask when it will pe payed to me on my moneybookersaccount, i get the answer that it can take 20 businessdays after the approval! But thats is not what is stated on the site on the FAQ of Coolcat Casino!!

There is the text "Now that I’ve made a withdrawal request, how long will it take for me to receive my money? The time to process withdrawals is 2 – 7 business days to be processed. Payouts paid by Cashier checks are sent just twice a month."

but that is not what the live help Linda says to me. So i have to wait still 20 businesdays? thats all together more than 2 months and that is unbelieveble for me.

I have made screenshots of chats and i will send it.

Regards < name removed >

Moneybookers account: < email removed >

Disputed Casino Cool Cat Casino

Discussion

User name

Dear Geertje:

I am glad to hear you've received your payment. I will request Ask Gamblers to close this issue.

Cheers

Cindy Greco

User name loyalty-level-2

i received it thank you verry much

User name

Dear Geertje:

I will verify with accounting when is your payment scheduled to be sent out

Cheers

< name removed >

User name loyalty-level-2

hello Cindy,

Its now the 13th and i still received nothing.

I just spoke to Alice from the live help and she told me

"The withdraw was approved on June 29th, after approval the withdrawal will be sent out during the next 15 to 20 business days"

So i cannot do anything with that answer, i must say i find it a louzy customer support that live help.

I also made a pintscreen i send to askgamblers.

But i would like to know now, when do i get my money?

Regards,

Geertje

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

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Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000