Coolcat has a lot of excuses to not pay my winnings

RESOLVED
posted on April 11, 2011.

Hello,

I am verry frustrated about Coolcat casino! 15 March my winnings where approved after i send all the documentation they needed from me and now its 11th april and i stil got nothing, yes a lot of promisses, but no money.

I have asked for a moneybookers withdrawal and still not received anything.

On their site is "the time to procces a withdrawal is 2-7 business days" but where now on the 19th business day. I have asked again today and now i got the answer "Its National Hero day so check again tomorow" I dont want to complain, but i dont trust it anymore, so maybe this will help. The live support is realy terrible!

I have tryed a lot of casinos, but this i have never experienced before.

Sorry for my english, i am from Holland and i cannot speak very good english.

Regards,

Geertje

posted on April 12, 2011.

Hi Geertje

Kindly provide me with your Coolcat Username so i can go ahead and check into this matter with the Casino.

Best Regards

Cindy Greco

Sr. Marketing Manager

Gwages

posted on April 13, 2011.

Hello,

My username is Geertje45, if you need more info from me, let me know.

Regards,

Geertje

posted on April 13, 2011.

Dear Geerje45:

Payment has been sent out today via Moneybookers.

If you need further assistance please let me know

Best Regards

Cindy Greco