Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Geertje submitted a complaint.
Cool Cat Casino responded.
Geertje responded.
Cool Cat Casino responded.
Solved successfully.
Coolcat has a lot of excuses to not pay my winnings
Hello,
I am verry frustrated about Coolcat casino! 15 March my winnings where approved after i send all the documentation they needed from me and now its 11th april and i stil got nothing, yes a lot of promisses, but no money.
I have asked for a moneybookers withdrawal and still not received anything.
On their site is "the time to procces a withdrawal is 2-7 business days" but where now on the 19th business day. I have asked again today and now i got the answer "Its National Hero day so check again tomorow" I dont want to complain, but i dont trust it anymore, so maybe this will help. The live support is realy terrible!
I have tryed a lot of casinos, but this i have never experienced before.
Sorry for my english, i am from Holland and i cannot speak very good english.
Regards,
Geertje
Hi Geertje
Kindly provide me with your Coolcat Username so i can go ahead and check into this matter with the Casino.
Best Regards
Cindy Greco
Sr. Marketing Manager
Gwages
Hello,
My username is Geertje45, if you need more info from me, let me know.
Regards,
Geertje
Dear Geerje45:
Payment has been sent out today via Moneybookers.
If you need further assistance please let me know
Best Regards
Cindy Greco
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Yes is received it, thanks verry much!!
Update: today i spoke to the live support again and i asked (today is the 20th businesday) when my winnings are cashed out.
I spoke to aa guy named Fred from the live support last week and he told me that it will be cashed out this week,
but when i asked a few minutes ago they told me not this week, "but it should be ready next week" Pffffffffff Promis after promis, but still no action!
I have made printscreens of all the live chats i had and i will send them also trough email, also the one of today.
Regards,
Geertje
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