Cool Cat Casino - Clue Game is fraudulent

posted on October 21, 2015.

I played the game Clue after depositing $50. to my account. I then guessed the answers to the game. There was a bonus so I had $225 to play through. Once i played the game I had to deposit #50 to see if my answers were correct. Next I was told 2 of my answers were correct and one was incorrect (place). I deposited $50 and guessed at the place. I then deposited $50 to see if my answer was correct. I was told the answer was correct. When my answer was completely correct I was given a code which i cut and paste to my computer. I tried to redeem the $500 chip to my account but my account wouldn't accept it. I spoke to chat and she explained that I couldn't redeem the $500 chip until i played through the $225 bonus. After completing that i went back to the game site and tried to redeem the $500 chip. I couldn't redeem it because i no longer had the code. There is a button to click on provided that I had used the code already. that button does not work. nothing happened when I clicked on it. Once again I deposited $50 and was put back to step one where they told me my guesses were incorrect. I would have to start all over again and spend $500 to get to the place where i would get to the bonus chip. I cannot get a response from management because they claim they have nothing to do with the game.

posted on October 26, 2015.

Hi fb_102­056­631­465­16951,

From what I can see, this issue has to do with mixing funds (generally this means bonuses mixed in with other bonuses, etc.).

Because this one is a bit more complicated than most, I'd like to speak with our CFO so that I don't give any misinformation or confuse any facts. Please bear with me--I'll get back to you on this shortly.


posted on October 27, 2015.

Hi fb_102­­05­6­6­31­­465­­16951,

As promised, I looked into this and to be honest, I'm a bit embarrassed. I was looking at some notes that had nothing to do with this issue, which is where the confusion came in. I sincerely apologize for this.

I DID see today that indeed, you received and were able to redeem that $500 free chip from the Clue promotion on 10/22.

Again, apologies for my confusion and very happy to know you received the chip.

All the best,


posted on October 31, 2015.

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.