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won't payout money


I withdrew 1500.00 dollars from coolcat, it is just sitting there. Live chat clearly told me everything that was needed for my withdrawl was there. Now when I speak to live chat about my withdrawl they tell me to contact live chat accounting dept. If and when they do answer they just tell me sorry they are running behind, maybe I will hear something good soon. can you help me? Will I ever see this money?

Disputed Casino Cool Cat Casino
Amount $1900

Discussion

User name loyalty-level-2

Thank you so much for your help, they finally paid me.

User name loyalty-level-2

Just to let you know I received a check for 1000.00 yesterday.  Now I will sit and wait for my next 900.00.  Will keep you informed, should have had that money by now, but they changed the withdrawl date as when this 1000.00 was approved.


Thanks for your help, you Guys are great!

User name loyalty-level-2

Thank you so much for your concern.

Well I had requested 1500.00 dollars they had a three hundred promotion, which I understood 300.00 would be deducted. Then after they weren't paying and giving me a run around. I put in a request for the rest of my winnngs, one 600.00 wthdrawl and one 100.00 withdrawl.

I looked at my account now it is showing a request for 900.00 effective 3/22/2010, which will make it at least another month, the 1000.00 dollars isn't showing anymore. i wrote to their live chat accounting department and they told me 1000.00 has been approved but wait at least 15 days then I should hear something. I asked why the other 200.00 was put in with the 700.00 and I had requested it way before the 22nd. The live chat person said don't worry about that right now, just wait after you get your money. Which I did not understand, then he signed off. I really wonder if I will ever see it.

I will keep you informed and Thank you for your help.

User name

Hello,

I got the casino to get your withdrawal approved. I will keep my eyes open for this one until it gets fully taken care of.

Regards,

< name removed >

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

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Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000