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Complaint History

spin1 submitted a complaint.

Cool Cat Casino responded.

spin1 responded.

Cool Cat Casino responded.

spin1 responded.

Solved successfully.

Cool Cat will not PAY....

Posted: 17th March 2010, 4:46 AM by spin1

I won a 1000.00 on a royal flush. I was so excited and called them to help me cash out. The gentleman told me to only cash out 900.00 if i wanted to get paid. That was 3 months ago. It took a month to remove the money from my account and nothing after that. I contact CoolCat daily, to no avail. The strange thing is I withdrew 900.00but they said they are sending me 775.00. I would settle for that. I have never had problems like this with other gambling sites.It makes you wonder who is running this company!!!!!! PLAYERS BEWARE!!!!!

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Cool Cat Casino

Re: 20th March 2010, 10:48 AM

Hello,

This is Steve Ariel Affiliate Manager for Gambling Wages and I have great news for you. I have been in touch with the Finance Department of the casino and I will be sending you an email soon and providing you with tracking information for the money you are waiting for. I appreciate your patience and apologize for the delays, but beginning next week I should have this information for you.

Regards,

Steve Ariel

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spin1

Re: 21st March 2010, 10:22 PM

Thanks, Steve for your help!
Hopefully COOl CAT CASINO willdo the right thing.

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Cool Cat Casino

Re: 22nd March 2010, 10:44 PM

spin1,

Please get in touch with the casino's withdrawal department as all 3 transactions are ready for you. Do get back to me to confirm that you received your money.

Thank you,
Steve Ariel

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spin1

Re: 31st March 2010, 4:41 PM

I was paid shortly after posting this complaint. Thank you!

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