cool cat will lie & not Pay
The 4,000 was won on a $50 FREE Chip with a max cash out of $50. If you have any further questions please email me directly.
Cool Cat Representative
and Gambling Wages Affiliate Manager
Hi, it was not a free chip A certain person called my house & offered me a bonus & insurance with no play through & no max cash out I feel i was lied to & ripped off .I never had a play through amount I know what a play through is & also a max cash out it .IT'S FUN money I would have never tried to withdrawl the $4000.00 i would have just left it in there.It makes me very mad that you can do this.i have also played in your sister casino's with the same user name now i don't trust anyone of them.I hope that you can own up to the offer that was made to me over the phone & pay me my winnings in full.
Customer won on a free chip credited into her account:
1.10/6/2010 11:30:30 PM 27342956 Promo Credit Deposit - Transaction approved free chip—Steven $50.00 it was placed in the account with a zero balance
2.the customer makes a withdrawal request : 10/8/2010 1:24:30 AM 27372716 Check - Overnight Express Withdrawal - Transaction requested ($4,443.00)
3.then withdrawals approves the chip as per terms and conditions:
4.10/20/2010 3:15:20 PM 27746191 Check - Overnight Express Withdrawal - Transaction approved ($50.00) finally they remove any excess money in the account:
5.10/20/2010 3:15:40 PM 27746206 Manager Withdrawal - Transaction approved Removing above max cash out. Peter ($3,950.00)
The customer won on a free chip, which is a 1 x max cashout. Unfortunalty we have too many players to go back and forth on a clear cut case.
Please go to CDS should you feel that this issue was not resolved, with Cool Cat the issue is closed.
you got it wrong i was given the info over the phone by Chester he said he would note my account with the info it was not a free chip my withdrawl was approved on the 20th of October & it takes 2+ months to pay $50.00 .I talked to Henry & Damain live chat asked where my $3950.00 was not once did they say that it was only $50.00 called the 1-800 # asked if i can have a check sent to me as ewallet is down she said the amount was to big to mail a check $50.00 is to big of an amount come on. I talk to Monica same thing so I hade to wait for an email invitation so i can open a quick tender account Chester is the one that offered all of this with no play through no max cash out over the phone & told me that he would put the notes on my account .& this was just another way of scamming your customers into depositing money & ripping them off you take our money so fast & when it comes time to pay out it takes 2+ months for me to receive $50.00 what a scam & rip off.
This case has been officially closed by Cool Cat Casino, we realize the player is not in agreement with our findings and has a different take on the case however there is no evidence to substantiate the claim.
yes there is ,lies lies & more lies don't play in this casino or any of there sister casino's they take 2+ months to receive a $50.00 payment ,& all they do is lie they just scam you anyway they can & what they did to me is unjustified & they will do the same to you save your money.
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