cool cat will lie & not Pay

UNRESOLVED
posted on December 21, 2010.

Hi, I got A phone call from this casino saying they will give me a bonus & insurance with no play through no max cash out ,I won $4000.00 it was approved on October 20th 2010 for $3950.00 & finaly today they sent $50.00 OK so you know it is now December 10th WTF they got it backwards i was given a insurance chip thats what the guy told me on the phone. i have sent so many emails live chat telling them i want my $3950.00 no one ever said anything about the amount was wrong also called the lady told me that I would be sent info on opening up an account at quicktender as ewallet express is down so the lady on the phone also told me that they can't mail a check as the amount is to larger so i had to get a quicktender account they sent me $50.00 & quicktender takes $30.00 there was no play through there was no max cash out i want the rest of my winnings now my winnings was approved on October 20th 2010 for $3950.00 NOT $50.00

posted on December 22, 2010.

Hi Louis,

The 4,000 was won on a $50 FREE Chip with a max cash out of $50. If you have any further questions please email me directly.

Thanks,

Marty Davis

Cool Cat Representative

and Gambling Wages Affiliate Manager

[email protected]

posted on December 23, 2010.

Hi, it was not a free chip A certain person called my house & offered me a bonus & insurance with no play through & no max cash out I feel i was lied to & ripped off .I never had a play through amount I know what a play through is & also a max cash out it .IT'S FUN money I would have never tried to withdrawl the $4000.00 i would have just left it in there.It makes me very mad that you can do this.i have also played in your sister casino's with the same user name now i don't trust anyone of them.I hope that you can own up to the offer that was made to me over the phone & pay me my winnings in full.

posted on December 23, 2010.

Customer won on a free chip credited into her account:

1.10/6/2010 11:30:30 PM 27342956 Promo Credit Deposit - Transaction approved free chip—Steven $50.00 it was placed in the account with a zero balance

2.the customer makes a withdrawal request : 10/8/2010 1:24:30 AM 27372716 Check - Overnight Express Withdrawal - Transaction requested ($4,443.00)

3.then withdrawals approves the chip as per terms and conditions:

4.10/20/2010 3:15:20 PM 27746191 Check - Overnight Express Withdrawal - Transaction approved ($50.00) finally they remove any excess money in the account:

5.10/20/2010 3:15:40 PM 27746206 Manager Withdrawal - Transaction approved Removing above max cash out. Peter ($3,950.00)

The customer won on a free chip, which is a 1 x max cashout. Unfortunalty we have too many players to go back and forth on a clear cut case.

Please go to CDS should you feel that this issue was not resolved, with Cool Cat the issue is closed.

Regards,

Marty Davis

posted on December 23, 2010.

you got it wrong i was given the info over the phone by Chester he said he would note my account with the info it was not a free chip my withdrawl was approved on the 20th of October & it takes 2+ months to pay $50.00 .I talked to Henry & Damain live chat asked where my $3950.00 was not once did they say that it was only $50.00 called the 1-800 # asked if i can have a check sent to me as ewallet is down she said the amount was to big to mail a check $50.00 is to big of an amount come on. I talk to Monica same thing so I hade to wait for an email invitation so i can open a quick tender account Chester is the one that offered all of this with no play through no max cash out over the phone & told me that he would put the notes on my account .& this was just another way of scamming your customers into depositing money & ripping them off you take our money so fast & when it comes time to pay out it takes 2+ months for me to receive $50.00 what a scam & rip off.

posted on December 27, 2010.

This case has been officially closed by Cool Cat Casino, we realize the player is not in agreement with our findings and has a different take on the case however there is no evidence to substantiate the claim.

Regards,

Marty Davis

posted on December 27, 2010.

yes there is ,lies lies & more lies don't play in this casino or any of there sister casino's they take 2+ months to receive a $50.00 payment ,& all they do is lie they just scam you anyway they can & what they did to me is unjustified & they will do the same to you save your money.