Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
GG08 submitted a complaint.
Cool Cat Casino responded.
AskGamblers responded.
Solved successfully.
Cool Cat Lies Lies Lies
I won $2500.00 back on June 28th and cashed out. Finally July 7th it was approved and I believe the following week I received my first check. I have yet to receive my second check. All I get is lies and stories from them. "It will be sent out first of next week" then that comes and then it's "mid to end of the week"! Then it's "our finanace dept is really behind on payment" I finally asked them do you even have the money to pay me??? I mean you get to wonder after all this time. I check with them every day and all I get are these lame excuses. They don't even follow their own program "it takes 7 to 10 days to get it approved and then another to 10 days for it to be sent out"!!!! Oh and don't forget thats business days! My second payment was approved on July 27th it's been 18 business days since that approval. You know they was their money when you deposit and they get it so why can't they get on the ball and payout faster? It's getting very old and I believe they have buttons to push with these bogus statements they say!
Last Friday I was told "it will be sent this weekend" guess what NO PAYMENT!
Hi GG08,
Not sure what happened with your payout, the 1st payout went out fine, so I will check on the status of you payout right away. In the future please feel free to contact me should your payment be delayed.
Kind Regards,
Marty Davis
md@gwages.com
After few email sent to submitter of this complaint we didn't hear back, so this case will be closed and considered as solved.
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Well if it was solved boy was he lucky.I see they do resolve some problem,but not very many and to you Kitty you think you and others got the shaft you should see what im going trough with this casino.There reversing it all to make it look like its all my fault,just because i won $10,000 dollars,and they wont pay.They say they blocked my account and held my winnings because i threatened charges when everyone who know,me and what happened is all for it.Yet i hed back from laying charges and tried to reason with them at first. Then they started to brush me off so that got me to fight here.I dont want to go to the law and cause trouble ,but they should show me respect and pay what i won.I got every excuse to void my win.Too sad and really makes me wonder why they even pay anybody at all.The rules they use to make it so hard to actually win are way to confuseing.Coolcat please help to make the gamers happy,and be fair,or at least try to work something out thats all i want is to end this with both of us satisfied thats all.
I am getting the same story too but they have not paid me a dime yet. I won in July and it was approved Aug 5th and I was promised that it would be sent to my ewallet this past friday, now they are saying sometime this week it will be processed.
I really like the casino, but I can NOT hang with this payment nightmare at all.
I am happy you got half of your money and you are so RIGHT they take your deposit in a heartbeat and DO NOT pay you your winnings for sometimes months on end, and this mess that they pay you half of your winnings at a time, is just bull.
I too wonder if they even have the money. To me its like someone running the show is living high on the hog and spending our deposits and then waiting for others to deposit so they have the money to pay you..IT is spooky to say the least, and will I play there again, OH NO!
kittyoutlaw1
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