Complaint #1 Cool Cat Casino

Extreme Slow Withdrawal

By patmanami

11 years ago

Message on forum

Ah where to start? After losing quite a bit on RTG slots, I finally hit a couple big payouts on Cool Cat totaling around $21K. I placed a withdrawal request on 6/23/2009, which was summarily denied (with no communication, I had to keep contacting the casino to get updates - a normal occurrence) due to lack of documentation. I re-submitted all required documentation, and after a half-dozen emails back and forth, the payout was approved. Documented on the Cool Cat website on the Casino Deposits page "Except when stated otherwise, Cool Cat Casino allows a maximum payout of $2,000 per week. If you’re a VIP player, weekly payments can be even higher." I've never been officially deemed a VIP from any type of communication, but the money that I've spent on the site I believe would have made the cut. Anyway, from an email from the withdrawals department, they specified I would be set up on a bi-weekly schedule of $1500 (email 7/22/09). Unsure why $1500, but there you go. We are way off that weekly schedule. My first $1500 payment ($1471.22 after fees) was received on 9/9/2009 - 65 days after my approval, 75 days after my withdrawal request. Right now, I still am owed $19500. Doing the math: 19500/1500 = 13 payments to go. If this continues to be such an unbelievably poor payout schedule, it will take near 1.5 YEARS TO COMPLETE THE PAYOUTS. It appears that the withdrawal department (and they are respectfully friendly, I have no real complaint for them other than I am super tired of getting the same response) has their hands tied, and really has no control over the payments as they continue to repeat their favorite 'next week', 'it's in process', 'two more weeks', 'it will be soon' phrases. I have submitted two complaints to the Central Dispute System, but have yet to be contacted back. Cool Cat has no problem taking deposits immediately, but the payouts are beyond slow. HELP! Thank you

Disputed Casino Cool Cat Casino

Reason Delayed payment

Amount $2900

Discussion

Cool Cat Casino

• Representative

16 years ago

patmanami,

I have taken your issue to the Manager of the Withdrawals Department from the casino and I will send you an email with their response.

Regards,

Steve Ariel

patmanami

• 3 reviews

16 years ago

Hey Steve, thanks for the post and for any assistance you may be able to provide. My email is patmanami at yahoo dot com, and my username is the same patmanami. Since this complaint was closed a couple more things happened:

* I received my 2nd payment about 5 days ago, right on the 1.5-2 month schedule; should be every two weeks based on their policy and from what the withdrawal department has stated.

* The CDS closed my complaint with a status of 'negotiated' and saying that the casino is paying out according to their policy.

That's about it. I have not heard anything about the 3rd payment, but it does not appear to be approved yet, so I would guess it'll be another 1.5-2 months before action is taken, which is just plain poor.

Mary, if your withdrawal is legitimate, you can definitely try the CDS complaint system (look for a link at the bottom of the coolcat-casino.com webpage), or you can send emails to the withdrawal department via the live chat window by clicking the links in the Withdrawal section of the cashier. Expect either long delays or having to do this repeatedly.

Cool Cat Casino

• Representative

16 years ago

To All,

This is Steve Ariel Affiliate Manager for Gambling Wages and I am here to help anyone that has a valid issue. I want to make sure that everyone understands that we are the Affiliate Program and not the casino and Cool Cat is one of the brands that we represent.

Please send me an email with your player ID and a brief description of the issue so I can contact the withdrawal department on your behalf and get this sorted out.

Regards,

Steve < surname removed >

Cool Cat Casino Complaint Stats

Resolved 499 / 520

Avg. Amount $2,994

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino

Payment being delayed repeatedly

I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division

Resolved

$2,000

Delayed Payment 2x

On January 16th I submitted a withdrawal and sent in all required documents . On January 20th it was added back to my account I reentered a withdrawal and resubmitted the documents again!! Around January 29th I chatted to make sure everything was good and my withdrawal would be fine. I was told they had everything that was needed. On February 2 the day I was suppose to receive the wire it was taken out again !!! I resubmitted the information needed again.

Please release my withdrawal

Resolved

$2,500

Been trying to request my winnings here for 4 months

I requested my winnings here October 13th, 2025. On October 16th they denied it even though I had already been verified in the past, they said I needed to send again my ID, a proof of address , and a bank statement, so I did. After this, they said that the bank statement needed to show more activity so I waited a month and sent them a new one that showed 11 transactions. They sent an email saying that they didn't accept the bank statement because it needed to show at least 15 transactions so I waited another month and sent them the new statement with 17 transactions. They sent an email saying that the bank statement didn't have enough activity so I pointed out to them that it had 17 transactions which was more than the 15 they had said was needed.

I received an email on January 9th, 2026 that said that they were please to inform me that all my documents were reviewed and verified. I went on chat on January 10th to escalate my withdrawal now that they finally had verified the documents, to my surprise I got another e mail today saying that I needed to send a bank statement with more activity. This has gone on for more than 4 months already and is ridiculous. I need your help!

Resolved

$8,000

Fraud No Refund

Account Closed 1 Day After Taking $10 LTC – Fraud – No Refund Full Story:

Nov 11: I requested a withdrawal.

Support demanded $10 Litecoin (LTC) to process – I sent it immediately.

Nov 12: Account locked with zero warning.

Support sent 2 identical emails: “closed at our discretion” – no reason, no refund.

I demanded explanation + full balance + $10 LTC back – they ignored.

This is fraud: They took my $10 LTC, then closed my account to avoid payout.

Resolved

Not paid for 6 months

I am concerned about what is occurring with my Cool Cat casino win.

I withdrew to my bitcoin ten times over the past six months, beginning October last year.

I've waited and waited as they were pending, but they have not been paid so far.

The total unpaid withdrawals are $21,000 (print 1 and 2).

In my profile, the account is approved, and I've received nothing from Cool Cat.

Can you help get this sorted please?

Resolved

$21,000

4 weeks and no payout here either

Same as silver oak. Made a withdrawal four weeks ago and have heard nothing. Went through full verification and got confirmation all that was done, but nothing has happened.

The homepage of the site says they processed withdrawals in 24 hours and it has been four weeks. Can someone please help me figure out what’s going on?

Resolved

$1,500

Waiting too long for payout

I requested a withdrawals on 10/26 each for 2500. After submitting my documents and being approved I still haven’t received any money. I have sent request to Ele at customer service twice only to be told it was expedited. I have several chat messages and only to get it’s been sent to the processor so you have to wait. I have even chatted with my casino host to get the same response. Definitely way past their timeframe they put on the web page. I would just like to be payed any help appreciated

Resolved

$2,500

Delayed payments Cool Cat December 24

I’ve been waiting on an approved payment since 12/23 for $250 and another one that hasn’t been approved yet but requested on 12/21 for $250 as well. They were both requested to be paid via bitcoin. I’m shocked that even after approval of a BTC payment it’s still not paid. I haven’t played here in over a year because of such delayed payments and clearly things haven’t changed at all.

Resolved

$500

Withdrawal long processing time

Submitted withdrawal request on 10/29/24 at 12:36 am, still in pending status. Says it usually takes 7-10 business days, it's been well beyond that time.

My information has been verified and my documents verified. I've had withdrawals from here over the years but my last 2 withdrawal requests have met with lengthy delays and only got resolved once I opened a complaint. When I chat with support they say they escalated, etc., and that it will be 7-10 days again.

Request ID #15529851 Cool Cat/Wild Vegas

Rejected

Withdrawal and payout issue

Withdrawal and payout issue $2500

Hello. Hoping someone can help get this resolved. I've never had an issue with withdrawals in the past from here but it has been over a month since my initial withdrawal request.

I submitted a withdrawal request on August 16. On Sept 3rd, my request still showed $2500 pending so I contacted support via chat (transcript attached). Long story short, he said I needed to verify the bitcoin address or provide a new one, which I did. He updated it and sent it to the escalation department. I asked and he said the 7-10 day withdrawal process would not start over but the following email seems to show it did.

The next day, Sept 4, I received a confirmation email stating "YAY your payment will arrive shortly" but it also said it would arrive in 7-10 business days. It also no longer shows the $2500 as pending and it is gone from my CoolCat account so i figured it's processing.

Today, Sept 19, it's been more than 7-10 business days since I received that email and still have not received my payout. Overall, it's been over 30 days since my initial request.

My account is verified and have made withdrawals in the past without issue. Very disappointing experience.

Resolved

$2,500