Ah where to start? After losing quite a bit on RTG slots, I finally hit a couple big payouts on Cool Cat totaling around $21K. I placed a withdrawal request on 6/23/2009, which was summarily denied (with no communication, I had to keep contacting the casino to get updates - a normal occurrence) due to lack of documentation. I re-submitted all required documentation, and after a half-dozen emails back and forth, the payout was approved. Documented on the Cool Cat website on the Casino Deposits page "Except when stated otherwise, Cool Cat Casino allows a maximum payout of $2,000 per week. If you’re a VIP player, weekly payments can be even higher." I've never been officially deemed a VIP from any type of communication, but the money that I've spent on the site I believe would have made the cut. Anyway, from an email from the withdrawals department, they specified I would be set up on a bi-weekly schedule of $1500 (email 7/22/09). Unsure why $1500, but there you go. We are way off that weekly schedule. My first $1500 payment ($1471.22 after fees) was received on 9/9/2009 - 65 days after my approval, 75 days after my withdrawal request. Right now, I still am owed $19500. Doing the math: 19500/1500 = 13 payments to go. If this continues to be such an unbelievably poor payout schedule, it will take near 1.5 YEARS TO COMPLETE THE PAYOUTS. It appears that the withdrawal department (and they are respectfully friendly, I have no real complaint for them other than I am super tired of getting the same response) has their hands tied, and really has no control over the payments as they continue to repeat their favorite 'next week', 'it's in process', 'two more weeks', 'it will be soon' phrases. I have submitted two complaints to the Central Dispute System, but have yet to be contacted back. Cool Cat has no problem taking deposits immediately, but the payouts are beyond slow. HELP! Thank you

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Robert Simon reviewed On 02/15/2011

This issue has been resolved.I have put in for a withdrawl of the agreed amount.Hope things go smooth this time.

Robert Simon reviewed On 01/18/2011

Just goes to show even when they cant get out of paying they find some way to demonstrate poor customer service.You are lucky you get your money at all from this place.If they would honor there winners,and not just the ones who keep sinking it in.They must work on a "class basis" because i won $10,000 that should have been legite yet they tampered with there codes and rules,slipped in a freebie,and that gave them the power to deny me .All players should be treated with fairness,weather they spend $30 or $1000.This casino thinks they can do whatever they want,and they pray on the most vonurable people.Those with all that money to waist here should take a look at some real casinos,not coolcat.How they survive is beyond reasoning.

Helpneeded reviewed On 12/07/2010

How much money have you gotten thusfar? I won $26,000 and am in the same boat as you. I am quite upset as I feel they are giving me the run around because they do not have the money to cover the winnings.

mhwkns09 reviewed On 10/04/2009

I am having the same problem exept I cannot get past the live help desk , I cannot get anyone in the accounting department to reply to my emails , they do not accept telephone calls , please advise me on who you contacted to try and get results , I hit a 7100.00 Random Jackpot on Paydirt. How do I contact the Central Dispute Dept. please reply to mary.hawkins@ymail.com

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