Complaint #21 Cool Cat Casino

Cool Cat Castino - I won they won't pay

By Robert Simon

12 years ago

Message on forum

COOLCAT CASINO is using there bonuses to manipulate there players by sticky rules, and bonus coupons have stipulations mixed so good that only if you worked there you would understand. That way they avoid paying winning and money depositing players. I won a $16,000 jackpot on new years eve. on "naughty or nice slots". They let me believe i won it for six days straight asking me for information documents, and constant messages saying congratulation on your win assuring me that i will get paid ect. I never sleept in days wishing and waiting. They wrote and left messages while i was playing for fun. I only was asking for $10,000 out of it. I used a 300% no playthrough no max cashout to get it. I never used any other coupons or did i redeem any while waiting for my withdrawal approval after all this time. All the while they left the money in my withdrawable account this was over a week now. Then on saturday morning one week later i got a email with subject WITHDRAW NOT APPROVED...

Disputed Casino Cool Cat Casino

Reason Declined payment

Discussion

Robert Simon

• 1 reviews

15 years ago

Dear Mr.Davis,

Lets try as humans biengs to try to work together,you and myself to somehow work this situation out.I have calmed down,and opolagize for all the angry comments i made to you and your staff.I have dropped all my proceedings and negative comments.I hope that at least we can reach a resonable agreement to end all this.Its not just about me and yes i got self centered,but its the fight i got in me when i felt that i was bieng treated unfair.Its really only money omg it wont fix everthing .health and happyness is better.It was never my intention to bash all your staff because i know like with any operation theres comes headaches and bonus abusers and the list goes on.I have those same things going on over here.This whole thing is not all about that .I cant say your a bad or unfair man when i dont even know you.So i do herby apoligize to you and your staff now wheres my #@3%%$@@# money ...just kidding lol. i needed that lol

Having all that said feels better for everyone,and maybe if i dident hit your jucy big jackpot i wouldent have got all out of shape, but who knows.Anyway consider everthing said and done,forgivein by me.I cant hold anymore anger inside or it will consume me.And i dont want to hold a grudge.All i would expect is that you respond to me in my private mail if you like here.Like i said if you dont want or think that i deserve that money,not much i can do,and its not worth all the hassell.

Yours truly , Robert Simon mccafe55

Robert Simon

• 1 reviews

15 years ago

A casino recently wrote me and talked to me about this situation i have with coolcat and my big win ,and failure to agree on some kind of sulution,or at least a resonable sensible explanation as to why i feel i was played by there casino.I have wrote them back,and i hope to get a reply.I have been with them for years and they are independant from coolcat`s "group" This below is the letter,and i will repost the response if im allowed by the moderators of this site.This is a straightforward no bull question.

guys/gals of WP CASINO Thank you for your offers. Could you please take the time and kindly read this.It would mean alot thanks.Plus i will always consider depositing again in your casino.

.Just wanted to ask you a question,and please be honest with me.

If I was playing and paying in your casino,and say i used a chip with a no max no playthrough ,and when the money was almost gone,and your casino put a say free $30 in my account without my permission you just did it.(just saying hypothedically)If by a fat chance i won a $10,000 random jackpot.Would i be able to cash out ?,or would i be rejected because you gave me that chip.?I have played with you many times for both fun and for real,and because of a recent post i read on casino reviews.On casino reviews about this happening.The manager calles him up on the phone on new years eve while he had a active 300% bonus no max,no playthrough coupon that was almost gone but still active (not on 0).He was going to put anouther $30 min and use a new code for $250% no max no pl..The manager dident say on the phone it was a free code or he dident mention telling him that it had restrictions he dident even say how much!! He went straight to his games and it was a $30+a few cents He played and won!! which he did he hit a $17,000 dollar jackpot on "naughty or nice" slots while playing on that funded $30 on a .50 bet Wo but!!.He played back about $7000 all the while the amount stayed in his account under withdrawable.Then when he tryed to cash out they gave him the complete run around when he asked to cash out on $10,000 and refused to pay.

My question to you after having this said is ,this , please be honest.Would you pay this person the jackpot or anthing he cashed out? This casino refused him one cent and dragged him through hell leaving it in his account ,then putting it back,not answering request,ant the list goes on basically giving him the runaround for 6 days.His nerves are wrecked thinking he won $10,000 and thinking he would get it,with papers and ids and all kinds of excuses how they dident get it ,they cant read it,ect..then on the sixth day they sent him a email "withdraw denied" He is very upset and i cant blame him.So please tell me if that happened at your casino would you honer his winnings and pay him? This just happened at coolcat casino,and now they blocked his account and those of there group,that he was playing and paying for years.

Wishing you a great evening.

While playing with the thirty dollars min 300% no restriction chip, then the manager "funded in his account" and he won big but they wont pay!!

Yours truly, Robert Simon

Robert Simon

• 1 reviews

15 years ago

"COOLCAT" it is clear to see after all the proof i have posted is just a drop in the bucket.This site and all the other ones that i have posted my story have been awsome in the support of "fraud" and misleading unlawful tactics.New laws have been recently updated in both Canada and the US..I high increase in money is bieng spent to help prevent,and remove casino scams,and lottery malpractices.Along with all forms of "abuse" including misleading fixed casino scheams.

Please help support 'CATCH A SCAMMER" and help curb or stop internet crime and deception.

Thanks, Robert Simon

Robert Simon

• 1 reviews

15 years ago

correction that was $7000 back*

Cool Cat Casino Complaint Stats

Resolved 499 / 520

Avg. Amount $2,994

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino

Payment being delayed repeatedly

I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division

Resolved

$2,000

Delayed Payment 2x

On January 16th I submitted a withdrawal and sent in all required documents . On January 20th it was added back to my account I reentered a withdrawal and resubmitted the documents again!! Around January 29th I chatted to make sure everything was good and my withdrawal would be fine. I was told they had everything that was needed. On February 2 the day I was suppose to receive the wire it was taken out again !!! I resubmitted the information needed again.

Please release my withdrawal

Resolved

$2,500

Been trying to request my winnings here for 4 months

I requested my winnings here October 13th, 2025. On October 16th they denied it even though I had already been verified in the past, they said I needed to send again my ID, a proof of address , and a bank statement, so I did. After this, they said that the bank statement needed to show more activity so I waited a month and sent them a new one that showed 11 transactions. They sent an email saying that they didn't accept the bank statement because it needed to show at least 15 transactions so I waited another month and sent them the new statement with 17 transactions. They sent an email saying that the bank statement didn't have enough activity so I pointed out to them that it had 17 transactions which was more than the 15 they had said was needed.

I received an email on January 9th, 2026 that said that they were please to inform me that all my documents were reviewed and verified. I went on chat on January 10th to escalate my withdrawal now that they finally had verified the documents, to my surprise I got another e mail today saying that I needed to send a bank statement with more activity. This has gone on for more than 4 months already and is ridiculous. I need your help!

Resolved

$8,000

Fraud No Refund

Account Closed 1 Day After Taking $10 LTC – Fraud – No Refund Full Story:

Nov 11: I requested a withdrawal.

Support demanded $10 Litecoin (LTC) to process – I sent it immediately.

Nov 12: Account locked with zero warning.

Support sent 2 identical emails: “closed at our discretion” – no reason, no refund.

I demanded explanation + full balance + $10 LTC back – they ignored.

This is fraud: They took my $10 LTC, then closed my account to avoid payout.

Resolved

Not paid for 6 months

I am concerned about what is occurring with my Cool Cat casino win.

I withdrew to my bitcoin ten times over the past six months, beginning October last year.

I've waited and waited as they were pending, but they have not been paid so far.

The total unpaid withdrawals are $21,000 (print 1 and 2).

In my profile, the account is approved, and I've received nothing from Cool Cat.

Can you help get this sorted please?

Resolved

$21,000

4 weeks and no payout here either

Same as silver oak. Made a withdrawal four weeks ago and have heard nothing. Went through full verification and got confirmation all that was done, but nothing has happened.

The homepage of the site says they processed withdrawals in 24 hours and it has been four weeks. Can someone please help me figure out what’s going on?

Resolved

$1,500

Waiting too long for payout

I requested a withdrawals on 10/26 each for 2500. After submitting my documents and being approved I still haven’t received any money. I have sent request to Ele at customer service twice only to be told it was expedited. I have several chat messages and only to get it’s been sent to the processor so you have to wait. I have even chatted with my casino host to get the same response. Definitely way past their timeframe they put on the web page. I would just like to be payed any help appreciated

Resolved

$2,500

Delayed payments Cool Cat December 24

I’ve been waiting on an approved payment since 12/23 for $250 and another one that hasn’t been approved yet but requested on 12/21 for $250 as well. They were both requested to be paid via bitcoin. I’m shocked that even after approval of a BTC payment it’s still not paid. I haven’t played here in over a year because of such delayed payments and clearly things haven’t changed at all.

Resolved

$500

Withdrawal long processing time

Submitted withdrawal request on 10/29/24 at 12:36 am, still in pending status. Says it usually takes 7-10 business days, it's been well beyond that time.

My information has been verified and my documents verified. I've had withdrawals from here over the years but my last 2 withdrawal requests have met with lengthy delays and only got resolved once I opened a complaint. When I chat with support they say they escalated, etc., and that it will be 7-10 days again.

Request ID #15529851 Cool Cat/Wild Vegas

Rejected

Withdrawal and payout issue

Withdrawal and payout issue $2500

Hello. Hoping someone can help get this resolved. I've never had an issue with withdrawals in the past from here but it has been over a month since my initial withdrawal request.

I submitted a withdrawal request on August 16. On Sept 3rd, my request still showed $2500 pending so I contacted support via chat (transcript attached). Long story short, he said I needed to verify the bitcoin address or provide a new one, which I did. He updated it and sent it to the escalation department. I asked and he said the 7-10 day withdrawal process would not start over but the following email seems to show it did.

The next day, Sept 4, I received a confirmation email stating "YAY your payment will arrive shortly" but it also said it would arrive in 7-10 business days. It also no longer shows the $2500 as pending and it is gone from my CoolCat account so i figured it's processing.

Today, Sept 19, it's been more than 7-10 business days since I received that email and still have not received my payout. Overall, it's been over 30 days since my initial request.

My account is verified and have made withdrawals in the past without issue. Very disappointing experience.

Resolved

$2,500