Complaint status

Closed due to inactivity of Cool Cat Casino.

Very unresponsive and unprofessional Customer Support.

Complaint History

Robert Simon submitted a complaint.

Cool Cat Casino responded.

AskGamblers responded.

Robert Simon responded.

Robert Simon responded.

Robert Simon responded.

Robert Simon responded.

Robert Simon responded.

Robert Simon responded.

Robert Simon responded.

Closed due to inactivity of Cool Cat Casino.



Cool Cat Castino - I won they won't pay

Posted: 11th January 2011, 5:09 AM by Robert Simon

COOLCAT CASINO is using there bonuses to manipulate there players by sticky rules, and bonus coupons have stipulations mixed so good that only if you worked there you would understand. That way they avoid paying winning and money depositing players. I won a $16,000 jackpot on new years eve. on "naughty or nice slots". They let me believe i won it for six days straight asking me for information documents, and constant messages saying congratulation on your win assuring me that i will get paid ect. I never sleept in days wishing and waiting. They wrote and left messages while i was playing for fun. I only was asking for $10,000 out of it. I used a 300% no playthrough no max cashout to get it. I never used any other coupons or did i redeem any while waiting for my withdrawal approval after all this time. All the while they left the money in my withdrawable account this was over a week now. Then on saturday morning one week later i got a email with subject WITHDRAW NOT APPROVED...

Hi Robert,

Can you please send me your user name so that I can look into this...send it to me by email please.

Thanks,

Marty Davis
md@gwages.com

Hello Marty,

Our system has automatically forward player's ID when complaint has been submitted.

Sent time is: Wed, Jan 12, 2011 at 2:01 AM (23 hours ago).

Please don't prolong the case by asking players to send their ID's, since you are getting them automatically after complaint is approved.

If you don't receive it, please check your Spam box, but since you are getting all other notifications, you should receive those as well.

Thanks.

Yes Mr. Davis..my user name is mccafe55,but you already know that,because i have already recieved a reply.I am trying to be resonable here.I was going to deposite money and use anouther bonus until your manager "gifted my account" so he said.I went straight to my account and decided to play that $30 out ,and deposite,but while playing i hit that jackpot.There was no mention of any free chip,bonus or anthing like restrictions.I paid and used one coupon.Not multiple.I did not break any rules.Monika a,d others seemed to be all great about it,and then i got a email on saterday,after going through whatever i was asked and reqiured.Then i get a email saying "WITHDRAWL DENIED"...thats why i`m so adamitt about this.My funds were then removed,then put back? So i made anouther request and my emails were not bieng answered.I was told i made multiple coupons first.Then it was a free chip!! then it was "not my money" my god man wouldent you be feeling suspicious??

I do see your writing guidlines,and im not trying to make everyone hurt,but im hurt. I feel mislead,and i feel like a fool humiliated into thinking i would get what i won.Is that a crime?I was always a calm resonable person and played many casinos but this is like my worst nightmare.

please keep in mind,that if i was abusing your casino spending over$17000 back before asking for a withdrawl proves otherwise.I have been fair up to a point.Bud will fight for what i believe in thats for sure...

correction that was $7000 back*

"COOLCAT" it is clear to see after all the proof i have posted is just a drop in the bucket.This site and all the other ones that i have posted my story have been awsome in the support of "fraud" and misleading unlawful tactics.New laws have been recently updated in both Canada and the US..I high increase in money is bieng spent to help prevent,and remove casino scams,and lottery malpractices.Along with all forms of "abuse" including misleading fixed casino scheams.

Please help support 'CATCH A SCAMMER" and help curb or stop internet crime and deception.

Thanks, Robert Simon

A casino recently wrote me and talked to me about this situation i have with coolcat and my big win ,and failure to agree on some kind of sulution,or at least a resonable sensible explanation as to why i feel i was played by there casino.I have wrote them back,and i hope to get a reply.I have been with them for years and they are independant from coolcat`s "group" This below is the letter,and i will repost the response if im allowed by the moderators of this site.This is a straightforward no bull question.

guys/gals of WP CASINO Thank you for your offers. Could you please take the time and kindly read this.It would mean alot thanks.Plus i will always consider depositing again in your casino.

.Just wanted to ask you a question,and please be honest with me.

If I was playing and paying in your casino,and say i used a chip with a no max no playthrough ,and when the money was almost gone,and your casino put a say free $30 in my account without my permission you just did it.(just saying hypothedically)If by a fat chance i won a $10,000 random jackpot.Would i be able to cash out ?,or would i be rejected because you gave me that chip.?I have played with you many times for both fun and for real,and because of a recent post i read on casino reviews.On casino reviews about this happening.The manager calles him up on the phone on new years eve while he had a active 300% bonus no max,no playthrough coupon that was almost gone but still active (not on 0).He was going to put anouther $30 min and use a new code for $250% no max no pl..The manager dident say on the phone it was a free code or he dident mention telling him that it had restrictions he dident even say how much!! He went straight to his games and it was a $30+a few cents He played and won!! which he did he hit a $17,000 dollar jackpot on "naughty or nice" slots while playing on that funded $30 on a .50 bet Wo but!!.He played back about $7000 all the while the amount stayed in his account under withdrawable.Then when he tryed to cash out they gave him the complete run around when he asked to cash out on $10,000 and refused to pay.

My question to you after having this said is ,this , please be honest.Would you pay this person the jackpot or anthing he cashed out? This casino refused him one cent and dragged him through hell leaving it in his account ,then putting it back,not answering request,ant the list goes on basically giving him the runaround for 6 days.His nerves are wrecked thinking he won $10,000 and thinking he would get it,with papers and ids and all kinds of excuses how they dident get it ,they cant read it,ect..then on the sixth day they sent him a email "withdraw denied" He is very upset and i cant blame him.So please tell me if that happened at your casino would you honer his winnings and pay him? This just happened at coolcat casino,and now they blocked his account and those of there group,that he was playing and paying for years.

Wishing you a great evening.

While playing with the thirty dollars min 300% no restriction chip, then the manager "funded in his account" and he won big but they wont pay!!

Yours truly, Robert Simon

Dear Mr.Davis,

Lets try as humans biengs to try to work together,you and myself to somehow work this situation out.I have calmed down,and opolagize for all the angry comments i made to you and your staff.I have dropped all my proceedings and negative comments.I hope that at least we can reach a resonable agreement to end all this.Its not just about me and yes i got self centered,but its the fight i got in me when i felt that i was bieng treated unfair.Its really only money omg it wont fix everthing .health and happyness is better.It was never my intention to bash all your staff because i know like with any operation theres comes headaches and bonus abusers and the list goes on.I have those same things going on over here.This whole thing is not all about that .I cant say your a bad or unfair man when i dont even know you.So i do herby apoligize to you and your staff now wheres my #@3%%$@@# money ...just kidding lol. i needed that lol

Having all that said feels better for everyone,and maybe if i dident hit your jucy big jackpot i wouldent have got all out of shape, but who knows.Anyway consider everthing said and done,forgivein by me.I cant hold anymore anger inside or it will consume me.And i dont want to hold a grudge.All i would expect is that you respond to me in my private mail if you like here.Like i said if you dont want or think that i deserve that money,not much i can do,and its not worth all the hassell.

Yours truly , Robert Simon mccafe55

Leave your comment about this complaint

Robert Simon reviewed On 02/09/2011

I aslo noted that I made a mistake by mentioning taking legal action.I got to excited,and should have been more patiant.

I deposited $30 and won $10,000 from coolcat,and despite all i said here they were good enough to work this out. Sorry if i scared anyone away from coolcat casino turns out there ok after all. Thank you all for your support,and I wish you all luck in resolving your issues.

Robert Simon reviewed On 02/09/2011

pleas note* Since i posted this the casino,and Mr. Davis has ,with some help resolved my issue with COOLCAT ,and.I will be paid.

It seems that there was a misunderstanding between myself and the casino,and i thought they were denying my winnings so I overreacted with my comments here.I want to thank Mr,Davis,AND COOLCAT FOR RESOLVING THIS ISSUE. i CANT TAKE BACK WHAT I WROTE HERE, BUT I AM VERY SORRY FOR OVER REACTING. I wish you and your staff at coolcat all the best.Next time I will try to be more patiant .

Yours Robert S.

Robert Simon reviewed On 01/18/2011

Here is the "verdict" even according to other casinos 'GUILTY as a 3 dollar bill.I know ill never get the money they stole.But if all these posts help others and pressure this casino,and the ones who govern it,it will be all worth it.Many people have read my posts and complaint.As soon as this casino knew thay had me upset,there next tactic(pre-arranged) was to remove my funds stating i threatened lagal action.Well when you feel helpless and the casino is not bieng fair,its a persons rite,and often there only option.Some casinos abuse there power too.Or like coolcat minipulate theres so the only winner is them.

Robert Simon reviewed On 01/14/2011

IM DONE YOU WIN COOLCAT..too worn out to fight you..but my story will live on.One peace of advice..constructive comments are not always bad....there are many ways that you can make your place a better expiereance for all.I take it everyday but i always admit when i made a mistake,or dealt with a person that i felt had a good point.This has made me lose much trust in all casinos,but im sure theres much more to life than a darn casino and it`s not worth it all the hassell.You dident want to give up that darn win did you? all that time.

Robert Simon reviewed On 01/14/2011

For those who think that bieng angry and hurt is not justified please read the letter i sent coolcats support.My anger and the reason i am posting all this is because as you can see i way always nice and respectfun this dates back from when i first won,or thought i did.


Looks like some nice bouses there guys..do you have any with no playtrough no max cash out at this time? ,and if you do anytime i would be interested in hearing about them.I just won over $16,000 on "naughty or nice" slot. new years eve at "coolcat" casinoI got the jackpot..was very excited to say the least.It went into my cashable account with no problem was no code needed to win .I won on $30.I play land base casinos and the max you can get is only $500 and you have $2.50 as a max bet to win that.So i preffer online casinos now.Big progressive jackpots are worth the try.Funny thing is i play lots for fun and never got one,and bye luck on newyears eve i get it for real wow :) now for sure.I hope they pay resonably fast because i seen bad reviews on there slow payout reputation.Anyway take care and thanks for your emails,and i hope you and your staff had a great holiday season.

Thank~s Robert user:memyself55/.mccafe55

Robert Simon reviewed On 01/13/2011

If this is not enough before i get some rest it tops the icing.Check this out i will try to erase the link....


Thank you for writing.

Your question was forwarded to the Visa Canada area for further assistance. For
future queries that address is: askvisacanada@visa.com.

Visa Webmaster
-------------------------

Date: Wed Jan 12 15:25:39 EST 2011
Subject: Other
Name: Robert Simon
Email Address: trooper55@myself.com
Country: Canada - English
Questions/Comments:
Just wanted to let you know that coolcatcasino.com is bieng invesagated for
useing fraudulant tacticts to minipulate there players and void there
winnings,as far as i know, amoung other suspected activity.They get a visa card
through by calling them,and they use other ways to get them through.Once thay
(cardholder) make a deposite and use there code they avoid paying you anything
by using the rules on the code,or adding there own or comming up with rules to
void winnings. They recently denied a $10000 jackpot then suspended his account
when he mentioned possible legal action.As far as,and from what i can see they
have done this on many honest visa paying cliants.They have been voted
blacklisted and roughed by casino reviews.They are using your cards and other
money systems to get people to pay then if or when you win they refuse to pay.I
feel that you should look into this casino.As far as i know they are on
probation,and bieng investagated by authorities.

I just wanted to warn you because there have been many reports of possible fraud
and internet scams,and if the card owners dont know there will never be anything
done to help potential victoms.

yours truly,, --------------.anom



-----Original Message-----
From: trooper55@myself.com [mailto:trooper55@myself.com]
Sent: Wednesday, January 12, 2011 3:26 PM
To: Ask Visa Corporate one of 5 to date.

Robert Simon reviewed On 01/13/2011

This letter was just sent to Marty and coolcat staff.I have reached the end of my ropes and patiants,and good law suit may be my next move.

md@gwages.com


To: Mr. Marty Davis,and coolcat casino

Fr: DOJ FILE no. 3-E42196

Act (Bill C-20) create new offences relating to "deceptive telemarketing". A further amendment was included in Bill C-51 to define the new offences as "enterprise crime", bringing them within the scope of the Criminal Code scheme for seizure and forfeiture of proceeds.




(3) No person who engages in telemarketing shall or casino
(a) make a representation that is false or misleading in a material respect;
(b) conduct or purport to conduct a contest, lottery or game of chance, skill or mixed chance and skill, where
(i) the delivery of a prize or other benefit to a participant in the contest, lottery or game is, or is represented to be, conditional on the prior payment of any amount by the participant, or
(ii) adequate and fair disclosure is not made of the number and approximate value of the prizes, of the area or areas to which they relate and of any fact within the person's knowledge, that affects materially the chances of winning;
(c) offer a product at no cost, or at a price less than the fair market value of the product, in consideration of the supply or use of another product, unless fair, reasonable and timely disclosure is made of the fair market value of the first product and of any restrictions, terms or conditions applicable to its supply to the purchaser; or

Robert Simon reviewed On 01/13/2011

Here is just a reminder to Mr.Marty Davis,and for those that it may concern.There is one letter that is bieng desiphered bye the nature of its verbal contents,that was sent to him(me) as a response...From yet anouther of at least ten requests to approve and aknowledge my winnings.


Note: the following laws have been condensed and paraphrased for ease of understanding and relevance to the frauds covered. They are for reference use only to show the duplicity of responsibility and the myriad nature of determining an adequate offense. It is hoped that the offenders will be charged with all applicable offenses in order to boost the sentence.
Competition Act - An Act to provide for the general regulation of trade and commerce.

CHAPTER C-34

Amendments to the Competition Act are designed to help crack down on the recent proliferation of deceptive telemarketing practices that prey upon consumers and cast a shadow over Canada's legitimate telemarketing industry by speeding up and improving the process for resolving misleading advertising and deceptive marketing practices. It gives the Competition Bureau new powers to use in the investigation of scam artists who use the telephone to exploit the trust of unsuspecting consumers.

The new provisions:
blue bullet point make deceptive telemarketing a criminal offence punishable by a maximum of five years in prison and a fine within the discretion of the court,
blue bullet point require telemarketers to disclose who they work for, the value of the products they are promoting, and other specified information that will help potential victims distinguish legitimate telemarketers from the criminals and
blue bullet point permit the Bureau to apply for judicial authorization to intercept private communications without consent (wiretap) to investigate the most serious cases involving deceptive telemarketing.
blue bullet point creates a civil process which enables the Bureau to use court orders to stop misleading advertising and deceptive marketing practices quickly;
blue bullet point retains deliberate or reckless misrepresentation as a criminal offence and increases the potential penalty;

Robert Simon reviewed On 01/13/2011

Just recieved yet anouther email fro a person who was obveiously victomized by this casino,However this guy is much more gullable than me and as you can see how the casino is clearly playing him.I have copied a potion of this conversation that he was smart enough to copy.This shows just one of many stories like mine.

anouther "VICTOM" victomized by COOLCAT
by Robert Simon on Monday, January 10, 2011 at 10:17pm

check this out got this from a complaints department a customers comments.Funny thing they let me use a no max cash out ,no bonus,but they told this guy they stopped allowing them in there casino anymore ,yet they took my money and approved my no max no playtrough bonus then they tell him this.THIS GUY IS GETTING THE SNAP,AND THIS PROVES THAT EVEN THE MANAGER IS A LIAR' in my opinion that is...



bpbw

Re: 2nd January 2011, 9:25 PM



Since my last submission....someone from live chat was kind enough to explain to me that when a depositer puts in for a withdrawal that exceeds their total deposit history, they are not allowed to use no restriction bonuses after that point. That doesn't sound right to me...but at least I know why the no restriction block was put onto my account. It turns out that I didn't withdraw any winnings, so I'm hopng that block can still be removed. Thanks

OMG!! .A restriction block???? have never heard of it,not only that it`s a good example of there unfair practices,making up there own rules as they go,or trying to find way not to pay paying winners.

This casino must be stopped.There are littally hundres of diffrent examples of this.They have themselves well protected by using these tactacts agains any!! any big winners.The jackpots on there site are merly a illusion of false hope,and the player is always the loser.
UnlikeLike · Comment · Share · Delete


You can clearly see that this guy is bieng minipulated,and he is afraid they will block his account if he dont obey.They told him he had a block on no max and no deposite chip.

Hers anouther one

Robert Simon reviewed On 01/13/2011

O one last comment Why were two sets of faxes from two proffesional bookeepers,and a lands officers office both white and unreadable?Why was i told i you dident get my credit card proof,when i had a proffesional coler phot image sent in 3 times?Why did i have to submitt my papers a total of 11 times and add attachments on my email? People reading this are no fools dont you worry about that.So the faster you resolve this the better.Caus me anouther sleepless night and ill be even more contrary.I mean buisness sir.

Robert Simon reviewed On 01/13/2011

There are many other things that i share with authorities only. But here are some i can say.Why was my winnings kept in a account that says "withdrawable" for over a week.?Why were my withdrawable winnings placed back in my account twice? Why did i have to make a total of 8 requests for my withdrawl?.Why was you sending me block form emails while i was playing games in your casino showing chips for me to redeem when you knew that would break a rule and that would void my winnings?? Why was i given diffrent reasons for not aknowedging those winnings as true winnings?..and the list goes on,and i have it all in proof both digatal and all the day by day events pertaining to my story.I have been called self -rightious,Been told i havent read there terms,yet i am a good standing member in over 50 casinos.I have been treated well restfullly as a paying no bull customer.I have comments here in your reviews and there all positive. Anyone who reads this knows as well,along with the authorities that this is a form of abuse.Giving a person false hope,and minipulation is not good practice in anyones opinion.I am trying to be resonable,but the casino is not bye delaying paying me is forcing me to seek other means.I have 6 years of law expierence (corrections division) I know a scam when i see it.I have read and wrote enough on this matter,and it should be resolved.Being a resonable man i will drop all pending charges and withdraw from all comments.But the casino must be willing to admit when they made a mistake,and i will forget the whole thing,otherwise i wont stop,and by now you know i mean buisness!!

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