Cool Cat Casino - not getting paid

RESOLVED
crutten United States
posted on December 30, 2013.

I have been told over a week now that my withdrawl of $1060 should of been out of pending status and approved. IT has been way over the time frame I was told it should take and they even told me last week that it was being expedited.Today a week later after being told that, its still in pending status. I also while that was still pending made another deposit and hit a big jackpot, I am unable to get the full amount $5000 less the $175 at once, they said I have to be paid in installments, so Ican only request $2500 at a time.. IT take over 2 months to get paid and I am still waiting on my $1060 from November! The said that I have to wait another 10 days after the 1st is approved before they will approve the next one ( which has been way over the 10 days) and the the same process for the $2500. I think that is totally unacceptable that you have to wait that long in between, I feel like the $6000 they owe me I will never see, can you help me get paid on these any faster?

posted on January 2, 2014.

Dear Player:

Your $1000 payment has been approved on Jan 2nd. It will be processed shortly.

Please keep in mind that as per casino rules: http:/­/ww­w.c­ool­cat­-ca­sin­o.e­u/b­anking/

"Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7-10 business days of approval"

Regards

Cindy Greco

crutten United States
posted on January 4, 2014.

All I have received is a email telling me it is no longer pending, it has been approved. Now that I have to wait another 10 to 20 days from now till it can be processed and then sent.. So since its never done in the time frame they say I am looking at another month before I see money and then I have one from mid dec pendign approval for $2500 and one for $2000..That by how long this took it will be another 2 months on each so 4 more months before paid on a big win in beginning of Dec.. that is not right. We are using real money and we loose it as we spend it so we should be paid as we win not months later!

crutten United States
posted on January 4, 2014.

Would like some advise from fellow players, where is a better casino to play at that doesn't take months to get paid?

posted on January 8, 2014.

Dear Player:

Your withdrawal has been processed on 1/6/2014 12:02:07 PM. You should receive your payment back to your Credit Card anytime soon.

Please confirm once payment has been received.

Regards

Cindy Greco.

crutten United States
posted on January 8, 2014.

I HAVE RECIEVED THE MONEY INMY ACCOUNT, WAS NOT TOLD ABOUT SRVICE CHARGE UNTIL TODAY, THIS IS THE 1ST TIME EVER BEEN CHARGED A SERVICE CHARGE. NOW HAVE TO WAIT ON OTHER PAYMENTS, WILL SEE HOW LONG THAT TAKES, WAS TOLD 10 DAYS AFTER 1S1 APPROVAL, I AM DOUBTING THAT WILL HAPPEN BUT WILL SEE

posted on January 9, 2014.

Dear Player

Another payment has been approved on 1/9/2014 3:18:04 PM. It should be processed shortly.

Please keep in mind that as per Casino rules:

"In most cases, payments will be made within 7-10 business days of approval" http:/­/ww­w.c­ool­cat­-ca­sin­o.e­u/b­ank­ing­/#w­ith­drawal

Once your payment has been processed you will be contacted by the casino accordingly.

All the Best;

Cindy Greco

crutten United States
posted on January 12, 2014.

still waiting

posted on January 14, 2014.

Dear Player

Your payment has been processed on 1/14/2014 1:10:45 PM and sent to your card. According to the processor Money will be reflected on your account within the next 48 business hrs.

Regards

Cindy Greco

crutten United States
posted on January 14, 2014.

OK.. HAVENT SAW IT YET.. NOW JUST ONE LEFT FOR WITHDRAWL OF $2000 THAT WAS MADE BACK ON 12/25/13

crutten United States
posted on January 17, 2014.

DID RECEIVE THE 2ND PAYMENT NOT WAITING ON THE LAST INSTALLMENT TO BE PAID OF $2000, SHOULD BE OUT OF PENDING STATE AND APPROVED ALLREADY , BUT SO FAR ITS NOT

posted on January 20, 2014.

Dear Player:

Your $2000 payment has been approved on 1/17/2014 12:47:18 PM and payment processed on 1/17/2014 12:59:05 PM back to your credit card. You should be receiving it shortly.

Regards

Cindy Greco

crutten United States
posted on January 20, 2014.

will be watching for it, thanks

crutten United States
posted on January 21, 2014.

GOT IT TODAY, THANKS FOR FINALLY SETTELING THIS