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Doesn't want to pay


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By dbbingo
11 years ago
Message on forum

I made a withdrawal from my account of $4000 on May 4th. They split that in half and deducted a $60 fee which means there would be two checks for $1970 each. The first check for $1970 was approved on May 22nd and the 2nd check was approved on June 8th, but I still have not received any of my money and can not get an answer as to exactly when it will even be sent.

This is ridiculous!! It should not take this long to get my money! It's funny how when they take our money there isn't any delay, but when it comes to paying for our winnings it has been nothing but delays.

I just want my money!

Disputed Casino Cool Cat Casino
Amount $3940

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Dear Player & Askgamblers

Since payments have been received please close this complaint

Cheers

< name removed >

User name loyalty-level-2

I finally received the second half of my winnings on Tuesday July 3rd. thank you for your help in getting my money. Too bad it took filing a complaint to get it done.

User name

Dear marie60:

I've been informed that your last payment was sent since 6/22/2012 at 2:28:19 PM. According to Fedex Tracking info you should have the money since June 30th. Please confirm.

Shipment Dates

Ship date Jun 26, 2012

Estimated delivery Jun 30, 2012

Destination

San Diego, CA

Cheers

< name removed >

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino
Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000