Cool Cat Casino - Payments delayed for way too long

73 hours left for Cool Cat Casino to respond.
h0dave United States
posted on November 29, 2016.

Just like most others who post here with issues similar to mine, I'm starting to sound like a broken record. But using these forums (thank you Ask Gamblers) seems to be the only way to get any resolution.

The long and the short of it is that I have 4 approved check requests with a total amount of $8554 for which I have yet to be paid.

11/07/2016 05:58 AM Check Withdrawal Approved! -$2,500.00
11/07/2016 05:58 AM Check Withdrawal Approved! -$2,500.00
11/07/2016 05:58 AM Check Withdrawal Approved! -$2,500.00
11/07/2016 05:58 AM Check Withdrawal Approved! -$1,054.00

As you can see, these were approved 20 business days ago. I have inquired several times via online chat attempting to get an updated, realistic timeframe for when these might be sent off to the processors to no avail. The chat agents are very friendly for the most part, but statements like "there are no updates... check back in a week" don't instill much confidence that anything is actually being done to get me closer to receiving my payouts.

I like playing at Cool Cat and will continue to do so (you can check my track record with other casinos as well) as soon as I get these initial payouts (and thus a sense of faith that any future winnings will be paid as well).

If someone at Cool Cat can help to get these approved and overdue checks pushed through, I'd be most appreciative.

Best,

-dave

h0dave United States
posted on December 3, 2016.

*** UPDATE - 12/3/2016 ***

I received 1 check for $2500 on 12/2. They also took my bank account info and told me that the remainder of the funds would be paid by wire transfer. I would like to keep this open until I receive the total amount due, but since the initial complaint was never responded to, I'm not sure of the best way to proceed. Someone from askgamblers.com, please advise.

Thanks!