This is what I call professional and responsible Customer Support.
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Cool Cat Casino Complaint
I have been playing here for a while and got up to vip status which gave me bigger bonuses on my deposits 310%. Here recently I have been fortunate enough to win 2300 dollars and made my withdraw. I get an email saying they will no longer be giving me any bonuses that do not require a p;laythrough amount. I am affraid I wont see my 2300 dollars now also. I have received a payment of 900 dollars from them a few weeks ago on a previous withdraw but I am worried I will not see this withdraw. Please help
I think they took my vip bonus away because I actually was winning.
I will go ahead and check into your account and will get back to you accordingly.
I have not heard anything from them yet?
I am also still waiting on both my withdraws of 2000 dollars and 332 dollars.
Your Fedex Tracking for a $368 Check is available
Ship date Mar 30, 2012
Estimated delivery Apr 4, 2012 by 7:00 PM
Please contact CS and request the tracking number. We are not posting it due to security reasons.
Please confirm you've received your $368 Check.
The player is paid. Complaint solved!
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