Cool Cat Casino Complaint

posted on March 30, 2012.

I have been playing here for a while and got up to vip status which gave me bigger bonuses on my deposits 310%. Here recently I have been fortunate enough to win 2300 dollars and made my withdraw. I get an email saying they will no longer be giving me any bonuses that do not require a p;laythrough amount. I am affraid I wont see my 2300 dollars now also. I have received a payment of 900 dollars from them a few weeks ago on a previous withdraw but I am worried I will not see this withdraw. Please help

posted on March 30, 2012.

I think they took my vip bonus away because I actually was winning.

posted on April 2, 2012.

Dear Player:

I will go ahead and check into your account and will get back to you accordingly.


Cindy Greco

posted on April 3, 2012.

I have not heard anything from them yet?

posted on April 3, 2012.

I am also still waiting on both my withdraws of 2000 dollars and 332 dollars.

posted on April 4, 2012.

Dear brobee09

Your Fedex Tracking for a $368 Check is available

Shipment Dates

Ship date Mar 30, 2012

Estimated delivery Apr 4, 2012 by 7:00 PM


Mansfield, OH

Please contact CS and request the tracking number. We are not posting it due to security reasons.


Cindy Greco

posted on April 19, 2012.

Dear Brobee09:

Please confirm you've received your $368 Check.


Cindy Greco

posted on November 16, 2013.

 The player is paid. Complaint solved!