Cool Cat bounced check

RESOLVED
posted on October 13, 2010.

OK Folks.. just a few days after I sent a complaint regarding void winnings, the infamous rogue casino group - The Virtual Group - still continues to operate shady.


My first complaint is with Cool Cat Casino. They bounced a check for 360.44 about 3 weeks ago...After calling them very displeased.,.the casino manager Ralph assured me that they had an issue with the processing server...a­po­log­ize­d...and said a replacement check would be sent once they received the check back.


I received a copy of the check back from my bank nearly 3 weeks ago. No replacement funds have been issued to date.


I emailed the repeatedly...not one reply. I called and got rude customer service. Finally I got Ralph on the phone and he told me that my funds would now be made payable through Money Gram. I have heard nothing since and have filed a complaint with CDS.


Second issue has to do with another Virtual Goup Casino - Palace of Chance.


I currently have 3 pending withdrawls for $2,185 for over a month!!! They keep telling me to submit the necesary documentation to process the withdrawls. I have done this.... 5 TIMES !!!!! I have emailed them 7 times asking for confirmation of receipt of my documents. All my requests for confirmation have gone unansw­ere­d,...a­nother stall tactic for not paying in a timely manner.


Please do all you can to help me before i once again go to CDS regarding this matter.


At this point I advise all potential online players to research all casinos under THE VIRTUAL GROUP....AND STAY AWAY !!!!!!!!!!!!!!!


Once all of my 3 issues are resolved... I will play at other reputable RTG casinos.

posted on October 13, 2010.

Hi Nettei1010,



So far it looks as though you have two issues one with Cool Cat and one with Palace of chance let me escalate your account and get back to you with a status on both accounts.



I understand your frustration, yours is not the only case like this. We had a processing issue as have other online gaming sites and we are canceling those checks as well as issuing new payouts and it is a bit time consuming.



Rest assured they will all get paid.



Kind regards,



Marty Davis

posted on October 15, 2010.

I received an email stating that Cool Cat had sent my funds via Money Gram. I have to confirm with MoneyGram. As for Palace of Chance, my documents were faxed today 10/14/10 for the 6TH TIME. I faxed to the number that Mr. Davis emailed me with I will follow up in 24hrs.. And last but certainly not least, Party City has ignored my emails and the complaint i sent here at AskGamblers.com. I will give them a few more days before i take it to CDS.


Thanks AskGamblers.com

posted on December 21, 2010.

Hi Nettei1010,


So far it looks as though you have two issues one with Cool Cat and one with Palace of chance let me escalate your account and get back to you with a status on both accounts.


I understand your frustration, yours is not the only case like this. We had a processing issue as have other online gaming sites and we are canceling those checks as well as issuing new payouts and it is a bit time consuming.


Rest assured they will all get paid.


Kind regards,


Marty Davis

[email protected]