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bounced check


OK Folks.. just a few days after I sent a complaint regarding void winnings, the infamous rogue casino group - The Virtual Group - still continues to operate shady.

My first complaint is with Cool Cat Casino. They bounced a check for 360.44 about 3 weeks ago...After calling them very displeased.,.the casino manager Ralph assured me that they had an issue with the processing server...a­po­log­ize­d...and said a replacement check would be sent once they received the check back.

I received a copy of the check back from my bank nearly 3 weeks ago. No replacement funds have been issued to date.

I emailed the repeatedly...not one reply. I called and got rude customer service. Finally I got Ralph on the phone and he told me that my funds would now be made payable through Money Gram. I have heard nothing since and have filed a complaint with CDS.

Second issue has to do with another Virtual Goup Casino - Palace of Chance.

I currently have 3 pending withdrawls for $2,185 for over a month!!! They keep telling me to submit the necesary documentation to process the withdrawls. I have done this.... 5 TIMES !!!!! I have emailed them 7 times asking for confirmation of receipt of my documents. All my requests for confirmation have gone unansw­ere­d,...a­nother stall tactic for not paying in a timely manner.

Please do all you can to help me before i once again go to CDS regarding this matter.

At this point I advise all potential online players to research all casinos under the Virual Group....Aand stay away!

Once all of my 3 issues are resolved... I will play at other reputable RTG casinos.

Disputed Casino Cool Cat Casino
Amount $340

Discussion

User name

Hi Nettei1010,

So far it looks as though you have two issues one with Cool Cat and one with Palace of chance let me escalate your account and get back to you with a status on both accounts.

I understand your frustration, yours is not the only case like this. We had a processing issue as have other online gaming sites and we are canceling those checks as well as issuing new payouts and it is a bit time consuming.

Rest assured they will all get paid.

Kind regards,

Marty

[email protected]

User name loyalty-level-2

I received an email stating that Cool Cat had sent my funds via Money Gram. I have to confirm with MoneyGram. As for Palace of Chance, my documents were faxed today 10/14/10 for the 6TH TIME. I faxed to the number that Mr. Davis emailed me with I will follow up in 24hrs.. And last but certainly not least, Party City has ignored my emails and the complaint i sent here at AskGamblers.com. I will give them a few more days before i take it to CDS.


Thanks AskGamblers.com

User name

Hi Nettei1010,

So far it looks as though you have two issues one with Cool Cat and one with Palace of chance let me escalate your account and get back to you with a status on both accounts.

I understand your frustration, yours is not the only case like this. We had a processing issue as have other online gaming sites and we are canceling those checks as well as issuing new payouts and it is a bit time consuming.

Rest assured they will all get paid.

Kind regards,

Marty

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino
Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000