Gorilla Casino - Unable to request a cahsout, no support

RESOLVED
posted on January 14, 2016.

Hello, yestarady registered from ask gamblers and got exclusive 10 free bonus. Have meet playthrue and now have 200 EUR in my account. Whant to know how to request withdrawal. Write to [email protected], [email protected], submitted contact form from website but no reply from casino. Live chat also dont working. Now more than 24 hours since I have write to them.

posted on January 16, 2016.

Hello.

As we explained you by chat and by email, when you opened account into our casino, you have accepted the terms and condition, and there is writen white on black, that it s forbiden to open twice account on the same casino, so you have made duplicate account...
and therefore, we have closed your account for fraud activity.

In top of that, you never met the wagering requirement of 60X

here is the proof of your dup account.

Thank you and feel free to ask our customer support for more information.

Eric.

posted on January 18, 2016.

So, I never have recived emails from gorilla casino, chat always is offline. In your screenshot is another player usernames. My username at gorillacasino is vasfad82, not centurio007. My account is opened with 200 euro balance. How to withdraw winnings?

posted on January 19, 2016.

At first, you never deposited in our casino! and secondly: you have also duplicate account,

you can see in the attached screenshot that ive put.

posted on January 19, 2016.

hi, but how I can register with same email and username second time at one casino? I think its impossible. I can found any registration email also in my email box, I have checked my email before registering at gorillacasino to not creat second account.

posted on January 19, 2016.

It s strictly forbiden to open duplicate account into our casino and this is writen into our terms and condition !

Also, you never deposited in our casino! and you never played your bonus ! so how do you want to do withdrawal!?

Anyway your account has been blocked for fraud activity! and violation of our terms and condition!

Thank you!

AskGamblers
posted on January 20, 2016.

Based on evidence provided by Gorilla Casino management, we can confirm that player made duplicate account which is in direct breach of casino's term #4:

Only one Customer Account is permitted per Customer and the Customer Account registration must be executed by you personally. We reserve the right to close any duplicate Customer Accounts, and to make void any bets or wagers placed through duplicate Customer Accounts. You may request a new Customer Account by contacting us at [email protected] and providing the reason for requesting the new account. If a new Customer Account is opened (which is at our absolute discretion), the old Customer Account will be closed.

We consider this complaint resolved and closed. In case of a disagreement with our decision we would like to remind player that further assistance on this matter could be requested from the official regulatory body of Gorilla Casino.