Casino Midas - Unjustified confiscation of money

UNRESOLVED
posted on February 17, 2015.

Hello my name is Gabriel-Alexandru Stanciu and I would like
to make a complaint for casino Midas.The problem started on
04/09/2014 when I deposited using Paysafecard and claimed
a bonus offer they sent me.I won 3805euro and asked to be paid in my Moneybookers account.I followed the
standard verification procedure of the casino.I sent each document
they asked,even notarized ones and I made a phone verification.This
verification process started on 04/09/2014 until 14/10/2014 as
they were asking for new documents each time.In the meantime I was
contacting them on daily basis via livechat or emails and they were
not giving me a specific answer regarding my account or my withdrawal.
Finally my account was verified and I managed to make a withdrawal on 20/10/2014 asking for 2000euro.
I received them on 05/11/2014.I asked for the rest of my withdrawal on the same day and and a month later,
on 07/12/2014, i received an email saying that they confiscate my winnings because they found
peer to peer transfers on my skrill account with some other players.I never
had a peer to peer transfer with anybody in my skrill account and I can send you my history proving that.They
also claimed that I used some kind of artificial intelligence in order to cheat, which is really funny.
Here is the email they sent me.

Dear Gabriel

My Name is Jason, I’m contacting you from the Casino Midas Security team.

Analysis of your and other accounts that were suspected of being linked by our Risk team has shown a strikingly similar pattern of gameplay exhibited by you and the other linked accounts. It is a pattern of group play that, with years of Online Casino Risk Management experience behind us, strongly suggests collusion with the intention of abusing casino Midas bonuses.

Further to this, investigations have shown that your accounts are also linked through peer2peer transfers between your Skrill accounts. Casino play should be carried out by yourself, for yourself and with your own funds and these two elements clearly demonstrate collusion, breaching our Terms and Conditions.

"4b) In addition to other rights available to MIDAS under this
Agreement, MIDAS reserves the right, in its sole discretion, to void any winnings and forfeit any balance in your betting account, thereby terminating the Agreement and/or to suspending the provision of the Servic­es/­dea­cti­vating your account if MIDAS has the reasonable grounds to believe any of the following:

(ii) We suspect fraudulent activity or cheating on your part.

(viii) You are found to be cheating or attempting to cheat, or if it
is determined by MIDAS that you have employed or made use of an artificial intelligence or other system designed to defeat the system, or you are found to have colluded or attempted to collude with other players/affiliates in order to defraud MIDAS."

We have decided to permanently deactivate your account. Please refrain from opening further accounts as the deposits and winnings made won’t be reimbursed anymore.

Kind Regards,

Jason
Security team


Please note that in these 3 months that this situation was happening, casino Midas was not helping our communication
,avoided answering emails and livechat sessions and giving me lousy explanation regarding my account.
I was really frustarted and I still am, regarding this matter , and I would like you to help me resolve this.

AskGamblers
posted on March 9, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

posted on March 13, 2015.

Dear Ask Gamblers,
We at Casino Midas put an emphasis on Fair Gaming, a rare practice in our industry, and our many loyal players that choose our casino every day prove that.
We go to great length to honor our commitment to treat our players with fairness that player was allowed to cash out his winnings in the middle of our investigation. The rest of player's winnings were put back into the payout system for our valued players to win, fair and square, and cash out.

Kind regards,
Cindy
Casino Midas

posted on March 16, 2015.

Thank you for your respon­se.U­nf­ort­unately the answer provided by casino MIDAS is very general and does not respond to any of my complaints.For example casino MIDAS claimed that I have made peer to peer transactions with other accounts,which is completely false.My Skrill transaction history can prove it.They also claimed that I used an A.I. program to win.This is hilarious!I would like the AskGamblers team to check on this matter further because the casino clearly lies and denied my fair and square winnings with no explanation.

posted on March 19, 2015.

Dear Ask Gamblers,
We are arranging for the player to sign a Standard Consent Form for Disclosure of Personal Information and once we have it we can proceed.

Kind regards,
Cindy
Casino Midas

posted on March 21, 2015.

Dear AskGamblers.The casino still has not contacted me regarding this form.

posted on March 24, 2015.

I just gave permission to Casino Midas to share their information with your team.Thank you.

posted on April 3, 2015.

I completed the form provided by the casino but i still have not received any updates from them.