BGO Casino - Stalling my payment

RESOLVED
posted on May 16, 2015.

I have been using bgo for a couple of months. Paid in but never made a withdrawal. I have now tried to withdraw £5000 from my account. And the payment has been held. Have spoken to bgo and they have said there was unusual payout on the game(s) I was playing and they would have to verify. I do not see why, I won the money regardless. They have not given me any time frame on when it will be sorted and paid I to my account, being as I stated a 12hour payment, as is optional on their site now. I expected it to happen within the 12 hour time frame and to be in my account. They did not even notify me that they were with holding payment, it was only when I went onto their site and emailed them about it that I found out there was a problem. Looking through complaints on this site, even though a lot have been resolved it seems like they do not like to payout.

posted on May 18, 2015.

Have contacted them today. Have been told they are waiting on the game provider to get back to them about unusual payouts on the game. I played got lucky and won. That's all there should be about it.

posted on May 18, 2015.

Have contacted them today. Have been told they are waiting on the game provider to get back to them about unusual payouts on the game. I played got lucky and won. That's all there should be about it. They then told me,I the exact same words what they said to me on saturday

posted on May 19, 2015.

Hi Scott

Thanks for your patience. Your withdrawal has now in fact completed following some routine checks into the gameplay with the game provider. I can only thank you for your patience, although if you log in to your account you will see that the withdrawal has now completed (within the next 1-2 hours).

Please contact us at [email protected] if you have any further queries.

Regards

Andrew
Customer Services Manager
bgo

posted on May 21, 2015.

Issue has now been resolved. Customer service, don't tell you much. But they got the job done. So can't be annoyed about that anymore. Will use again