ComeOn Casino - Still didn't process my 90 000 withdrawal!

RESOLVED
posted on December 27, 2013.

I started playing at come on casino for about 2 weeks ago and make approx 10k dollars in deposit. I like playing live roulette so i tried my luck in this game and won a lot. Approx. 90k dollars.

So i tought its time for a withdrawal and i sent my documents wich got confirmed and everything went smoothly. I withdrawed the money monday the 23. des and come on casino has still not payed out the cash.

When i speak with live chat i keep getting the same answer, due to christmas and low workpower they dont know when the money will be cashed out.

After keeping pushing them they told me today that they where waiting for a confirmation from NetEnt because i play roulette. I dont know what to do. And i am psykologicaly a wreck right now. Should i be worried and is this normal? pls help

posted on December 30, 2013.

Hey!

I'm Daniela from the Finance Team.

We are experiencing really high volumes of withdrawals this Christmas Period but rest assured we are working very fast to pay out everyone as fast as we can!

I had a look at your requests and you should receive the money pretty soon!

Enjoy the rest of the holiday and a massive congrats on your win!

Daniela

Team Come On!

posted on December 30, 2013.

Hei Daniela,

I would first like to thank you for a reply. The thing is i have been hearing the same answer for 8 days in a row. How many days do you mean by pretty soon and where in the prosess is the winnings now?

This is the type of question that i think calms players down with an answer. Could you pls hjelp?

posted on December 30, 2013.

As of now comeon casino has sucsessfully transferred my money. FINALLY

posted on January 3, 2014.

Money has now been paid to my bank account :)

AskGamblers
posted on January 3, 2014.

 Complaint solved!