ComeOn Casino not crediting a 1000€ deposit

Tete Finland
posted on July 5, 2015.

I have been a player at Comeon Casino for about two months now. I made a deposit of 1000€ on 27th of June and it still does not show on my account.

I contacted the customer support right after the problem occurred, i.e. 27th June. Couple of days later I received confirmation that the events had taken place just as I had said, i.e. I had made a deposit of 1000€, the sum had left from my bank account, but because Trustly was having some problems with this transaction Comeon Casino could not credit it to me.

You would think that Comeon Casino would take responsibility of the whole service chain, right. I mean if some part of their service chain is not working they should credit me the deposit to me (since they themselves verify that the transaction has been made) and deal with Trustly on their own time.

Right now they are refusing to credit my account with the amount I have deposited (1000€).

Tete Finland
posted on July 6, 2015.

I have now received the money on my account and this issue can be closed.

posted on July 7, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.