Club777 Casino - Applying wrong terms over my wagering

Denis4 Russia
posted on March 4, 2015.

Greetings to all. Now I would like to share the problem with respect to the casino Club777.

How it all began ...

I registered in the casino through affiliate and receive a free bonus of 10 euros. Under the terms of a free bonus I had to do the rates of 700 euros, the conditions have been successfully completed and at the end I was acting out a balance of 200 euros!
A few days later I sent documents to verify the game account. The documents have been successfully verified, and now I could claim cashing 200! A few days later by the rules of free bonuses I had to make a minimum deposit of 10 euros. Deposit was made with the help of an electronic purse Skrill. In the end, I put it on the cashing of 200 euros and waited!
Yesterday I was very surprised and disappointed. I receive an email that I exceeded the maximum admissible rate!

The following is the official text! :
Hello Denis,

Thank you for contacting regarding your Account.

My name is Denis and I'm contacting you on behalf as per our Management Team.

Your winnings were cut due to violation of Bonus Terms & Conditions - betting over the limits.

Thank you for choosing, if we can be of any further assistance in the future, please do not hesitate to contact us again at [email protected] or by Live Chat 24 hours a day, 7 days a week.

Kindest regards,

Denis Y. Support

Email: [email protected]

International Dial: +350 200 65068

Fax: +44 208 166 1325

And then I realized that the casino refuses to pay my winnings! Because the rules for no deposit bonus no size limit rate of 20% !!!

I immediately went to the online chat and started proceedings, the casino gave me the link to the rule for the welcome bonus up to 777! To which rules do not apply no deposit bonus !!!

Providing a lot of arguments and evidence of their fraud, online chat operator did not know already what to say and passes the request to the finance department for verification. After 2 hours I receive another letter stupid)))

Dear Denis,

My name is Radost I am contacting you on behalf of the support team her at

We would like to confirm that, following a routine security review of your account, we have made the decision to void your winnings in accordance with our terms and conditions that you accepted when registering an account on our casino.

More specifically, you have accepted our welcome bonus (a pop up appeared at this point stating the wagering requirements and a link to the full bonus conditions was provided on that window).

As stated on http:/­/ww­w.c­lub­­m/p­rom­oti­ons­/we­lco­me-­bonus/, the welcome bonus is a redeemable casino bonus and you must wager a minimum of 40 times the bonus amount before a withdrawal of winnings can be made. All games are included in these offers except for: all forms of table and card games including Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks or Better, Aces and Faces, all forms of Hold'em, Deuces Wild, 2 Ways Royal, Pai Gow and all forms of Poker.

In this situation, you bet more than 20% of the bonus amount playing Great Blue in single bet, which is a breach of the bonus and general terms and conditions:

Now look closely !!! I provide the link to the rules privetsvenny bonus. That is what it means? This deposit bonus, meaning you do first deposit and get a bonus on top of the balance of which is subject to wagering 40 times.

But they can not understand that I was playing no deposit bonus and it does not have these rules!

Now I will show below the official rules:

The relevant wagering requirement must be met before you can withdraw any winnings. Should you request a withdrawal before meeting the wagering requirements or playing excluded games you may forfeit any winnings over and above the amount of your original deposit.
Players can not bet more than 20% of the deposit amount in a single bet or game round on any of the casino games while wagering funds that are linked to a bonus, otherwise the bonus and all associated winnings may be voided.
Players depositing from the UK, Romania and Croatia using the following payment methods can not bet more than £ / € / $ 20 in a single bet or game round on any of the casino games while wagering funds that are linked to a bonus, otherwise the bonus and all associated winnings may be voided: E-wallets (eg Neteller, Skrill, Paypal), Prepaid Cards (eg PaysafeCard), Prepaid Vouchers (eg Ukash).
You are only permitted to claim this bonus once you have made your first deposit. terms and conditions will continue to apply except where there is a conflict with these Promotion terms and conditions, in which case these Promotions terms and conditions will be overriding and binding.
All bonuses claimed as part of this promotion are valid for a period of 30 days. Any unused or unredeemed bonuses will be removed after 30 days, along with any winnings attributable to them. Only the remaining balances of the original deposits can be withdrawn.
This bonus will be subject to direct currency conversions as stated below, unless otherwise stated in your personal invitation message:

From all this we can see that the casino is cheating me and trying to mislead! Because these rules are applied to 777 Welcome Bonus up!
Here is the proof! You are only permitted to claim this bonus once you have made your first deposit.
That is what we see? What to receive this bonus, you need to make a deposit! These rules are in no way can be applied to a no deposit bonus! No matter how much I did not explain their operators that they are just fooling me, all to no avail .... Casino does not want to pay my winning 200.

I now give the rules for the no deposit bonus. And I just say that I played at a rate of 1 euro to 2.5 euro.

 Bonuses are awarded to enhance your enjoyment of our Casino games through regular game play, and CLUB777.COM reserves the right to stipulate how a bonus is utilised by a player. Any player found to have wagering completed via low-risk betting on any form of Roulette, Baccarat, Craps, Spin and Win and Wild Vikings in the casino will not be allowed to include this amount towards their wagering in conjunction with the bonus that is active on the account. CLUB777.COM reserves the right to withhold any amount in excess of the member's original deposit until the correct amount is wagered fully and fairly. The casino also reserves the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and / or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:
(A) Decreasing your stake amount by 50% or more after a large win for the purpose of clearing wagering requirements while a bonus is still active.
E.g. winning $ 100 on any spin including a double up and reduce your stake amount to $ 50 or less.
(B) Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.
E.g. placing at least one bet on any game that has a weighting of 25% or less towards wagering, the resulting win is 100% more than the corresponding stake and move your original stake and winnings to a game weighted at 100% in order to meet wagering requirements.
(C) Low risk Roulette bets. ANY outside bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.
E.g. betting on Red and Black - covers 36 of the 37 possible outcomes.
13.8 Notwithstanding any contradictory terms in offers made by sites affiliated to us, you are only able to make a one-time withdrawal of any winnings earned using a free money bonus or free spin after the relevant wagering has been completed, where no comp points or loyalty points can be redeemed or converted from such free money bonuses. If you have not previously made a deposit this withdrawal is limited to a maximum of $ 200.

Players' winnings from No Deposit Bonuses can only be withdrawn following completion of wagering and successful deposit via their preferred available withdrawal method. If this deposit is not made within 7 days of your last game session, then these winnings will be cleared from your player account less the maximum withdrawal amount you are entitled to under the terms of the specific promotion, which in any event shall not be more than $ 200.

I think this is enough to understand that the casino scammers and do not want to pay my winnings. I look forward to your support in this situation and solve the problem.

posted on March 8, 2015.

Dear @Denis4,
Any update considering your complaint? Thank you.

posted on March 11, 2015.

Dear Denis,
Thank you for raising your concerns.
We have investigated your case, and it appears that you had indeed accepted a free sign-up bonus from one of our affiliates, and not a first deposit bonus.
Our support team incorrectly referred to the first deposit bonus terms and conditions when responding to your initial complaint – this was a mistake on the part of the agent who initially dealt with your complaint.
Nonetheless, your betting pattern was still found to be in violation of our general terms and conditions, par 13.2 (“...abusing or attempting to abuse a bonus or other promotion using systems or strategies including...playing in a way designed solely to exploit bonus awards...”).
If a player abuses the bonus system, we are entitled, as per our general terms and conditions, to “withhold the pay out of the proceeds of such abuse to the player in question”.
The decision to remove your winnings was therefore made in accordance with our Terms and Conditions.
Best wishes,

Denis4 Russia
posted on March 13, 2015.

Ahaha Now you spoke completely different words? What kind of game system in question? That is your rate of 2.5 is considered to be an abuse of the euro bonus conditions ??? This is actually a very funny argument to not pay a penny in the amount of 200 euros. I do not know how to continue our discussion with you, but I will say one thing! Each player who looks the complaint will know that this casino just can refuse to pay winnings referring to the mythical rules. Do not advise anyone to play with these crooks !!! How dare you talk to me about abuse ??? Where does it say that I can not put 2.5 euros per 1 spin ???? NO SUCH RULES !!!
Askgamblers I ask you to take action against these fraudsters !!! I very much hope that you have a lot of experience and see that in this situation the casino looks like a rogue.

Denis4 Russia
posted on March 13, 2015.

They no longer know how to cheat the players you have seen ??? I proved to them that they are wrong, but they again came up with an additional rule to which I have nothing to do!

Denis4 Russia
posted on March 17, 2015.

Askgamblers! Can not you see that the casino blatantly lying and do not want to pay my winnings? I do not understand your policy ....

posted on March 18, 2015.

@Denis4, please calm down and try behaving like a grown up. Although we could understand your frustration with the current situation, we do not tolerate any tantrums here. You could consider this message as a last warning.

@Club 777, we asked for evidence to back up your statement, but we didn't received them yet.

Denis4 Russia
posted on March 18, 2015.

Hello, Today I received a letter. I think it's very fair solution casino!

Now I again made cashing and will wait for payment. Thank U!)

Dear Denis, Thank you for your continued cooperation and patience. We have sought to deal with your case fairly and in accordance with our terms and conditions, as with all cases. We noted your continued insistence that you played genuinely, with no intent at bonus abuse. The fact is that under our website’s own welcome bonus and no-deposit sign up bonus, the bets you placed would not have been valid under our bonus abuse terms. It is accepted, however, that the bonus you signed up to did not state this clause. Management has then since reviewed the decision to enforce the cut of your winnings, which was based on 13.2 of our general terms and conditions. The conclusion is that your game play did not satisfy the conditions of 13.2, to constitute bonus abuse. We are therefore very pleased to inform you that your winnings will be paid out in full. The amount of €190 has been credited into your account. May we kindly ask you to log in and request a withdrawal back to the payment method you have used to deposit. We apologise for any inconvenience caused.

posted on March 20, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.