Veronica:

This is Cindy Greco, Sr Marketing Manager for Gwages. I will go ahead and check your account with Club Player Casino and will get back to you accordingly.

Best Regards

Cindy Greco
cindy@gwages.com

OhRonii35:

On 1/19/2011 7:02:58 AM you made a $30 deposit and redeemed the Signup Bonus 450CLUB that has the following restrictions (as stated on our main site http://www.clubplayercasino.com/casino-promotions.php):

Club Player - Signup Bonus Offer
450% SIGNUP BONUS
30X Playthrough
(45X for Video Poker / 60X for Blackjack, Vegas 3 Card Rummy, Red Dog or War)
10X Max Cash-Out
Redeem: 450CLUB
Deposit $30 - $199

The maximum cash-out as per the bonus redeemed is 10 times your deposited amount which in this case was $300 based on a $30 deposit. Payment has been sent out accordingly and excess winnings removed as per casino rules
"Excess money (extra money after having met the max cash out) on a coupon will be removed whether or not the processing of withdrawal has occurred. " http://www.clubplayercasino.com/rules-promo.php

I hope this clarifies the misunderstanding.

Cheers

Cindy Greco
cindy@gwages.com

Attention: Cindy Greco

Thank you for the infomation on my account, to which previously submitted I already know about the coupon used and how the 10x max cashout rules go, yet my inquiry and complaint are is that, " No payment has been sent, No tracking number and mailing information about the requested $300 has ever been given to me and I keep getting the runaround for the last 2 months sinced approved on 2/8/2011! I need to receive my moneys immediately! If you need refreshing on the coorespondence I have had with Club Player I am attaching it again below:

Tue, February 8, 2011 6:39:23 AMWithdrawal Approval
From: Club Player Casino Add to Contacts
To: Veronica Lynette Johns
--------------------------------------------------------------------------------

Dear Veronica Lynette

We just wanted to get in touch with you to let you know that your recent withdrawal request was just approved for $300.00.

Assuming that we have all the necessary documents on file to process your withdrawal, your payment should be made to you within 7 to 10 business days. There may be slight delays if you are located in the U.S/CANADA due to a shortage of payments methods available to you and limits placed by these vendors.. We appreciate your patience and will be contacting you once your payment is made.

Below we have listed the necessary documents we will need from you to process your payment as quickly as possible.

NECESSARY DOCUMENTS FOR PAYMENT:

ALL PLAYERS:
1. Copy of Government issued ID or Driver’s License
2. Account information pertaining to the method that you wish to be paid

PLAYERS WHO HAVE DEPOSITED BY CREDIT CARD:

3. Credit Card Agreement Form (http://www.clubplayercasino.com/FaxBackForm.htmlsigned
4.Back and front copies of Credit Card

If you have any questions as to the documents that may be required to get your payment to you quickly, please contact us immediately.

If you already sent in the documentation above, please ignore this and your payment will be sent to you shortly.

If you have any additional question, please do not hesitate to write to support@clubplayercasino.com or call toll free 1-800-406-9557

Club Player Casino Withdrawals Department
Email: withdrawals@clubplayercasino.com

Tue, March 1, 2011 12:16:15 PMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)
From: ClubPlayer-Withdrawals View Contact
To: Veronica Johns
--------------------------------------------------------------------------------

Dear Veronica Johns,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======
My name is Veronica Johns, Username: OhRonii35, I would like to know if my withdrawal that was approved 2/8/2011 has been sent. Today is the 15th business day since approval and I have not received any notice saying that my money is being sent, it has taken a month to receive money due to me from your casino, I would appreciate a email indicating when exactly I will receive my money. Once again I have waited entirely long enough.

Your email to me as of 2/19/2011 below:

Reference #: LTK146067560696X
Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we approved 300 on 2/8 from that day we have 15 business days to send out the payment

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian
Club Player Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@clubplayercasino.com

Wed, March 9, 2011 2:53:15 AMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)
From: ClubPlayer-Withdrawals View Contact
To: Veronica Johns
--------------------------------------------------------------------------------

Dear Veronica Johns,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======
My name is Veronica Johns username OhRonii35, I am inquiring the status of my requested withdrawal which was approved 2/8/2011, then per a previous email there was 15 days for it to be sent and then the latest email of it being ready 3/8/2011. I feel I have waited enough time to have my request fulfilled and that you have not met any of your obligations of trying to send out a payment at all. I would like to know exactly when my payment is going to be received, I have waited once again long enough. Below is a copy of the responses I previously received ..

Wed, March 2, 2011 2:08:48 PM

RE: Approved withdrawal status (Reference #: LTK146067560696X)

From: ClubPlayer-Withdrawals
Add to Contacts

To: Veronica Johns

--------------------------------------------------------------------------------

Reference #: LTK146067560696X
Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Megan at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

I have reviewed the account and the information is not there yet , but I have received reply from the finance dept , stating we should make the customers aware , we are 1 month behind with the processor and they are taking that time to send the payments , what I am trying to say , is since the payment was approved on 2/8/2011, it should be ready by 3/8/2011.

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Megan
Club Player Withdrawals Department
You can reach me anytime,
Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@clubplayercasino.com

---------------Original Message--------------- From: Veronica Johns < >

Subject: Approved withdrawal as of 2/8/2011

My name is Veronica Johns, Username: OhRonii35, I would like to know if my withdrawal that was approved 2/8/2011 has been sent. Today is the 15th business day since approval and I have not received any notice saying that my money is being sent, it has taken a month to receive money due to me from your casino, I would appreciate a email indicating when exactly I will receive my money. Once again I have waited entirely long enough.

Your email to me as of 2/19/2011 below:

Reference #: LTK146067560696X
Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we approved 300 on 2/8 from that day we have 15 business days to send out the payment

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian
Club Player Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@clubplayercasino.com

Wed, March 16, 2011 2:43:17 PMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)
From: ClubPlayer-Withdrawals View Contact
To: Veronica Johns
--------------------------------------------------------------------------------

Dear Veronica Johns,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======
To whom it may concern:
My name is Veronica Johns, username OhRonii35, As per the previous exchange of emails I have been approved for a withdrawal of $300 and have been given excuse after excuse of why it has not been sent, and even in the last email that the payment was sent on 3/8/2011, yet there was no tracking number available till the end of this week. Below once again I am attaching the exchanged emails. I would like valid inforation immediately, for I like others I've read have begun to believe that your business has fraudulent ways of operation. Please respond back.

Wed, March 9, 2011 11:24:42 AM

RE: Approved withdrawal status (Reference #: LTK146067560696X)

From: ClubPlayer-Withdrawals
Add to Contacts

To: Veronica Johns

Reference #: LTK146067560696X
Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we should have the tracking number by the end of the next week

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian
Club Player Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@clubplayercasino.com

---------------Original Message--------------- From: Veronica Johns < >

Subject: Re: Approved withdrawal status (Reference #: LTK146067560696X)

Tue, March 29, 2011 3:15:25 PMAcknowledge: When you were offline (via LivePerson) (Ticket# LTK146072328923X)
From: ClubPlayer-Withdrawals View Contact
To: OhRonii35
--------------------------------------------------------------------------------

Dear OhRonii35,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146072328923X. Please use this code in any further communication.

Sincerely,

Tue, April 5, 2011 2:46:09 PMTranscript of your chat
From: Customer Service Add to Contacts
To: OhRonii35
--------------------------------------------------------------------------------

Customer Service Chat Transcript
General Info
Chat start time Apr 5, 2011 5:40:17 PM EST
Chat end time Apr 5, 2011 5:44:57 PM EST
Duration (actual chatting time) 00:04:40
Operator Damian

Chat Transcript
info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Damian'. How can I help you?
OhRonii35: I want to know the tracking number for my approved withdrawal
Damian: hi
Damian: still no tracking number yet
Damian: should be ready between tomorrow or friday
OhRonii35: its been over 2 months and ive been hearing the same thing week after week
Damian: yes i know and we apologize
Damian: for the delay

We are checking into this matter and will get back to you accordingly

To whom it may concern
The vague last response is unacceptable... I have got the runaround for long enough. I deserve to know that my payout of the $300 is being processed and sent out immediately.

Hi OhRonii35:

I had the chance to speak with Club Player Casino and they assured me a check will be sent back to you within the next 24 hours. Apparently last check was Rejected by Courier. Once casino confirms check has been sent out I will let ypou know

If by any chance you have any further inquiry please feel free and contact me back.

Cheers

Cindy

Thank you for the account update, I hope everything goes as said, please let me know as soon as you know when the payment has been sent and any information about the shipping details. Thank You Cindy and askgamblers.com

Dear OhRonii35

Your payment has been sent out via Fedex. Tracking info has been sent out to your email.

Best Regards

Cindy Greco
Sr. Marketing Manager
Gwages

Thank you Cindy Greco and AskGamblers.com for the information about Club Player finally sending my payment, I should receive it friday and after verifying the FedEx tracking number everything so far is in transit. I will let you know as soon as I recieve it. I am so happymy questions are finally getting answered. I just hate that it had to take submitting a complaint to get a response from Club Player.

Waiting for money pick up confirmation from the player

I received the $300 check by fed-ex on Thursday, yet I am unable to cash it anywhere. A man by the name of Shawn Stevens from te company Can-Am who issued the check and said that I have to say to the check cashing place it was for a purchase or rebate/refund of some sort in order to cash it. I later checked my email and received one from Club Player as a follow up to the payment being sent, and it states this check is for deposit only, I dont have a regular checking account to deposit it in. I do however have a prepaid mastercard and visa that a deposit by ACH deposit can be done, I have a routing and account number for. If there is any way you can help I would appreciate it. The number in the email I am attaching I can not call from my phone.


Fri, April 15, 2011 11:42:10 AM Club Player FED-EX Follow up information
From: Information Add to Contacts
To: ohronii@yahoo.com

--------------------------------------------------------------------------------

Dear Veronica Lynette Johns,

Club Player Casino wishes to follow up on your check sent via FED_EX.

Thursday, Apr 14, 2011 11:16 AM; in amount of the check is $300.00.

Please note that this check received is for deposit only!

Should you have any questions; please feel free to contact me at 877-391-9787.

Kind Regards,

Parker Smith

I will check into this issue with accounting Department on Monday

Best Regards

Cindy Greco

Dear Veronica:

The reason of your complaint was the Non Payment; which was resolved. Check ahs funds and Club player rules specify: "When you receive a payment by check, you must deposit said check to a financial institution within 30 days of receipt. Any delay could result in the check no longer being cashable. In this event the company is not responsible and a reissue of the check payment will not be made" http://www.clubplayercasino.com/rules.php

ACH is not a withdrawal option available at Club Player at this moment. Unfortunately once sent; Club Player cannot cancel the check. We send payments through a processor and if we ask processor to cancel this check it might take aprox 5 months until we get a responce from processor that check was not cash-out and was returned and we can send payment through another processor.

I suggest to deposit the check as all player do.

Best Regards

Cindy Greco

To Cindy Greco

Yes the check from Club Player has been received, yet like i previously inquired i have taken this check to different institutions and due to the LACK OF PROPER REQUIRED INFORMATION ON THIS CHECK SUCH AS ADDRESS, PHONE NUMBER, OF BANK AND ADDRESS OF NOTED PROCESSOR, THIS CHECK I AM TOLD LOOKS FRAUDULENT. In another logged casino compalint on this site a client like myself received a check and went to cash it , was detained by authorities and questioned and in order to resolve their problem issued an ACH deposit of funds. So is this a new policy. Regardless if the option of ACH is not an option and I proceed to deposit a check which doesnt guarantee funds now saying I have 30 days and not the 90 days which is noted on the check. I'll try to have it deposited to my prepaid visa or mastercard, if a problem with funds arise, I will be in touch.

Dear OhRonii35:

As you may know, online gambling is not allowed in the US. Processor payment methods are very limited. Any overseas check cannot cashout; any bank will ask you to deposit any overseas check to very funds before releasing the money.

There is nothing wrong with the check.

Best Regards

Cindy

The $300 check once again could not be cashed, I have asked my mom to deposit it into her account since i do not have a banks checking account and no other options from your company. It should be deposited in a couple of days and once the check clears, only then will I consider this complaint solved, I wll update you as soon as I can.

Hi:

As mentioned before the check is a "deposit only" check. We are waiting for you to confirm it has been cased out. Until then, we will wait for your response.

Best Regards

Cindy

My mom's bank would not allow her to deposit the check in her account. I'm trying to get a bank account of my own to deposit this check. This is just as frustrating as waiting for the payout check to come. Now that I finally have this check, so far it is no good to me. i will let u know when i successfully deposit it and receive my cash.

Please keep me informed,

Cheers

Cindy Greco

i am going to attempt to deposit the check today i will let you know how it goes

I finally deposited the check into my own account, and funds were available. I want to say thank you to askgamblers.com and Cindy Greco for helping me finally get what I was due and making it as quick and painless as possible....I'm thankful this experience is finally over, and now I can say this complaint has been resolved.

Thank You
Veronica Johns

Nice to hear that! :) Congrats and enjoy your winnings.

Cindy Greco