Club Player - Withdrawal Put Off

My name is Veronica < surname removed >, I requested a withdrawal of $4000 from Club Player casino in January 2011 after documents we sent and approved on Jan 20 2011 it took a couple weeks and I was approved for $300 on 2/8/2011 because of the bonus coupon used. Since then after I waited 7-10 business days i was told over and over next week, next week. On Mar 8 2011 after inquiring I receive the same line the end of the week for a so called tracking number and have not received anything, now when i call they tell me to go through live chat , which no one has assisted me since and i keep receiving the same email should have number by end of the week. Please help. Below I am attaching cooresponding emails and the final item is a chat transcript from today(4/5/2011)

Thu, January 20, 2011 1:56:48 AMYour Wire Transfer withdrawal!

From: Club Player Casino Add to Contacts

To: Veronica < surname removed >

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Dear Veronica

Greetings!

Your wire transfer withdrawal request has been received. Please keep in mind that in order to request a cashout your File must be updated before your withdrawal can be processed.

Please note that this transaction will be checked by our accounting department. Withdrawal approval can take 7 to 10 business days. After approved, withdrawals can take from 7 to 10 business days to be sent to you.

Also, let us remind you that if you have used credit cards to deposit in your casino account you will need to send copies and fill out an authorization form for each of the cards you have used Please visit the link: http:/­/ww­w.c­lub­pla­yer­cas­ino.co­m/F­axB­ack­For­m.html to get your form. As soon as you have your documents ready please email then to ccproc­ess­ing­@co­olc­atc­asi­no.com or fax them to our TOLL FREE Fax 1-800-847-6197

IMPORTANT - US PLAYERS ONLY!

******­***­***­***­***­***­*******

As you may know, due to the recent changes in the US legislation we are only able to send winnings to US players via CLICK2PAY, EWALLETXPRESS, QUICKTENDER, WESTERN UNION, MONEYGRAM, or WIRE TRANSFERS.Also, it is also fair to tell you that withdrawals are taking 7 to 10 business days to be approved but we will try our best to have your payment processed in a timely manner. Thank you in advance for your understanding!

Should you have any questions about the status of your withdrawal or Fax Back Form, please contact us at suppor­t@c­lub­pla­yer­cas­ino.com , we're available 24/7 for your convinience.

Sincerely,

Club Player Casino

Toll Free: 1-800-406-9557

withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

www.cl­ubp­lay­erc­asi­no.com

Tue, February 8, 2011 6:39:23 AMWithdrawal Approval

From: Club Player Casino Add to Contacts

To: Veronica < surname removed >

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Dear Veronica < surname removed >

We just wanted to get in touch with you to let you know that your recent withdrawal request was just approved for $300.00.

Assuming that we have all the necessary documents on file to process your withdrawal, your payment should be made to you within 7 to 10 business days. There may be slight delays if you are located in the U.S/CANADA due to a shortage of payments methods available to you and limits placed by these vendors.. We appreciate your patience and will be contacting you once your payment is made.

Below we have listed the necessary documents we will need from you to process your payment as quickly as possible.

NECESSARY DOCUMENTS FOR PAYMENT:

ALL PLAYERS:

1. Copy of Government issued ID or Driver’s License

2. Account information pertaining to the method that you wish to be paid

PLAYERS WHO HAVE DEPOSITED BY CREDIT CARD:

3. Credit Card Agreement Form (http:­//w­ww.c­lu­bpl­aye­rca­sin­o.c­om/­Fax­Bac­kFo­rm.h­tm­lsigned

4.Back and front copies of Credit Card

If you have any questions as to the documents that may be required to get your payment to you quickly, please contact us immediately.

If you already sent in the documentation above, please ignore this and your payment will be sent to you shortly.

If you have any additional question, please do not hesitate to write to suppor­t@c­lub­pla­yer­cas­ino.com or call toll free 1-800-406-9557

Club Player Casino Withdrawals Department

Email: withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

Tue, March 1, 2011 12:16:15 PMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)

From: ClubPl­aye­r-W­ith­drawals View Contact

To: Veronica < surname removed >

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Dear Veronica < surname removed >,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======

My name is Veronica < surname removed >, Username: OhRonii35, I would like to know if my withdrawal that was approved 2/8/2011 has been sent. Today is the 15th business day since approval and I have not received any notice saying that my money is being sent, it has taken a month to receive money due to me from your casino, I would appreciate a email indicating when exactly I will receive my money. Once again I have waited entirely long enough.

Your email to me as of 2/19/2011 below:

Reference #: LTK146067560696X

Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we approved 300 on 2/8 from that day we have 15 business days to send out the payment

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian

Club Player Withdrawals Department

You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST

Email: withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

Wed, March 9, 2011 2:53:15 AMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)

From: ClubPl­aye­r-W­ith­drawals View Contact

To: Veronica < surname removed >

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Dear Veronica < surname removed >,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======

My name is Veronica < surname removed > username OhRonii35, I am inquiring the status of my requested withdrawal which was approved 2/8/2011, then per a previous email there was 15 days for it to be sent and then the latest email of it being ready 3/8/2011. I feel I have waited enough time to have my request fulfilled and that you have not met any of your obligations of trying to send out a payment at all. I would like to know exactly when my payment is going to be received, I have waited once again long enough. Below is a copy of the responses I previously received ..

Wed, March 2, 2011 2:08:48 PM

RE: Approved withdrawal status (Reference #: LTK146067560696X)

From: ClubPl­aye­r-W­ith­drawals

Add to Contacts

To: Veronica < surname removed >

Reference #: LTK146067560696X

Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Megan at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

I have reviewed the account and the information is not there yet , but I have received reply from the finance dept , stating we should make the customers aware , we are 1 month behind with the processor and they are taking that time to send the payments , what I am trying to say , is since the payment was approved on 2/8/2011, it should be ready by 3/8/2011.

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Megan

Club Player Withdrawals Department

You can reach me anytime,

Monday - Saturday 8AM EST until 5PM EST

Email: withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

------­---­---­---­Ori­ginal Messag­e--­---­---­------- From: Veronica < surname removed > < >

Subject: Approved withdrawal as of 2/8/2011

My name is Veronica < surname removed >, Username: OhRonii35, I would like to know if my withdrawal that was approved 2/8/2011 has been sent. Today is the 15th business day since approval and I have not received any notice saying that my money is being sent, it has taken a month to receive money due to me from your casino, I would appreciate a email indicating when exactly I will receive my money. Once again I have waited entirely long enough.

Your email to me as of 2/19/2011 below:

Reference #: LTK146067560696X

Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we approved 300 on 2/8 from that day we have 15 business days to send out the payment

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian

Club Player Withdrawals Department

You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST

Email: withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

Wed, March 16, 2011 2:43:17 PMAcknowledge: Approved withdrawal status (Ticket# LTK146067560696X)

From: ClubPl­aye­r-W­ith­drawals View Contact

To: Veronica < surname removed >

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Dear Veronica < surname removed >,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146067560696X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======

To whom it may concern:

My name is Veronica < surname removed >, username OhRonii35, As per the previous exchange of emails I have been approved for a withdrawal of $300 and have been given excuse after excuse of why it has not been sent, and even in the last email that the payment was sent on 3/8/2011, yet there was no tracking number available till the end of this week. Below once again I am attaching the exchanged emails. I would like valid inforation immediately, for I like others I've read have begun to believe that your business has fraudulent ways of operation. Please respond back.

Wed, March 9, 2011 11:24:42 AM

RE: Approved withdrawal status (Reference #: LTK146067560696X)

From: ClubPl­aye­r-W­ith­drawals

Add to Contacts

To: Veronica < surname removed >

Reference #: LTK146067560696X

Please use this reference number for any correspondence in regards to this issue.

Subject: Approved withdrawal status

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

we should have the tracking number by the end of the next week

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian

Club Player Withdrawals Department

You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST

Email: withdr­awa­ls@­clu­bpl­aye­rca­sin­o.com

------­---­---­---­Ori­ginal Messag­e--­---­---­------- From: Veronica < surname removed > < >

Subject: Re: Approved withdrawal status (Reference #: LTK146067560696X)

Tue, March 29, 2011 3:15:25 PMAcknowledge: When you were offline (via LivePerson) (Ticket# LTK146072328923X)

From: ClubPl­aye­r-W­ith­drawals View Contact

To: OhRonii35

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Dear OhRonii35,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146072328923X. Please use this code in any further communication.

Sincerely,

Tue, April 5, 2011 2:46:09 PMTranscript of your chat

From: Customer Service Add to Contacts

To: OhRonii35

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Customer Service Chat Transcript

General Info

Chat start time Apr 5, 2011 5:40:17 PM EST

Chat end time Apr 5, 2011 5:44:57 PM EST

Duration (actual chatting time) 00:04:40

Operator Damian

Chat Transcript

info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.

info: Thank you for using our LiveChat Service. This is 'Damian'. How can I help you?

OhRonii35: I want to know the tracking number for my approved withdrawal

Damian: hi

Damian: still no tracking number yet

Damian: should be ready between tomorrow or friday

OhRonii35: its been over 2 months and ive been hearing the same thing week after week

Damian: yes i know and we apologize

Damian: for the delay