Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
llisakmn submitted a complaint.
Club Player Casino responded.
Club Player Casino responded.
Club Player Casino responded.
Club Player Casino responded.
Club Player Casino responded.
Club Player Casino responded.
llisakmn responded.
Club Player Casino responded.
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llisakmn responded.
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AskGamblers responded.
Solved successfully.
Club Player will no pay my winnings
I have a withdrawl request that dates back to 04/03/11 that has yet to be approved. I have sent several inquires as to why, given that fact that the site advertises 7 - 10 business days for approval. When I ask, I am told they have a " policy" they need to stand by, this is NOT the case - I have serveral pending withdrawls, none of wich I have received within their advertised policy. I play often at this site - and I am a VIP player, I am treated poorly, just think how poorly they would treat a new player.
This is Cindy Greco, Sr. Affiliate Marketing & PR Manager for Gwages. Please send me an email to cindy@gwages.com with your username information and I will go ahead and check into this matter.
Best Regards
Cindy Greco
llisakmn:
A check will be sent out to you on Monday.
Cheers
Cindy greco
Dear llisakmn:
I am waiting for Club Player Casino payment confirmation.
Best Regards
Cindy Greco
llisakmn:
A check from Club Player has been sent out today. As soon as I receive courier's tracking number from the processor I will be sending it to you.
Best regards
Cindy Greco
llisakmn:
Your $2757 pending payment has been sent out via fedex. Tracking info has been emailed to you via email.
Cheers
Cindy Greco
Waiting a confirmation from your side that payment has been received
I did receive funds today from my withdrawl requests on April 1st and 2nd - I am still waiting for my funds that were requested April 3rd.
I Will check into this.
Dear llisakmn:
A second check for $1500 was sent on 5/25/2011 at 5:29:06 PM. Please contact CS for tracking info.
Cheers
Cindy Greco
Cindy -
Can you supply me with a tracking number? I am unable to reach CS.
Thank you
llisakmn:
I've sent you an email with tracking info as requested.
Cheers
Cindy
Dear llisakmn:
Please let us know if you were able to pick up your winnings.
Cheers
Cindy Greco
Dear lliskmn:
Casino is still waiting for your responce.
Best Regards
Cindy Greco
AskGamblers and llisakmn
According to Courier's tracking info provided. Last payment was delivered since May 31, 2011 at 1:27 PM
Cheers
Cindy Greco
Since the player is not responding, we will consider this issue as resolved.
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