This is what I call professional and responsible Customer Support.
Keep up the good work!
nathan64 submitted a complaint.
Club Player Payout
Can you please check into my 1095$ withdrawal which was approved on 12/24/2010. It has been 3 wks. since approval.
Sure thing Nathan.
Sure Nathan I will go ahead and escalate this payout.
Hi Nathan it's going out this week, I know that much check with me on Thursday!
You asked me to get back to you today about my 1095$ check. It has been a month since approval.
Thanks Nathan I will follow up now!
I was told it was going out this past week. What is going on ?!
Nathan I just got confirmation that the check was requested yesterday and is being processed. There should be noted in your account and we should have tracking number early next week. Sorry for the delay but check processing is once a week and only so many go out each week...subsequently we are behind.
I'm not closing this until I physically have the check.
And how come suddenly I can't log in to the casino?
Unfortunately your account was flagged by the fraud department as a high risk account. They have received too many escalations from your account and have banned you from playing in any of our Casinos which include:
Cool Cat, Cirrus, Cirrus UK, Club Player, Palace of Chance, Wild Vegas and Prism Casino, Slots of Vegas, Vip Lounge, Vegas Strip, Virtual Casino and Party City
Moving forward once an account has been escalated and the player continues to post on the forums and re-submitting escalation requests the account is subject to being banned.
Will this affect the check that is supposedly on its way?
And it would have been nice if I was warned in advance about this policy.
•In the case of fraudulent or promotion abuse activity committed by the player, the Casino reserves the right to close any account at any time
•With regard to any dispute, all decisions made by the Casino are final. RTG has established a 3rd party dispute system (CDS) to settle player disputes. Customers can use CDS – Central Dispute System to submit complaints.
There is just too much pressure on the Casino Operators from the Processors, at any given moment we can lose a processor due to being flagged for processing gaming transactions. We have to contain the amount of complaints somehow.
And yes the check has been sent, you should receive it by the end of the week.
Thank you, but implying I committed any type of fraud is a bold faced lie.
How does inquiring about my payments translate into fraud?
I received my check. Close the complaint. Still dissapointed in being locked out.
Deposit the check and lets talk next week once the funds are in about getting you back in.
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