This is what I call professional and responsible Customer Support.
Keep up the good work!
Club Player not paying
I am getting really frustrated with club player.
I should have learned from my first withdrawal request when it took over two months to get paid a small amount (550.us). I had to contact them everyday untill they paid me.
Now I have several withdrawal requests 735, 1600, 1000, 2500 and 1200. The 735 was approved on 3-24-11 and still no check mailed the 1600, 1000 and 2500 should be aproved (7-10 bus days). I spoke to a Damian last week and he told me they are behind and the should be approved early this week. I spoke to Megan today and she stated that you have to wait 7-10 bus days between requests. I said to her this is new it does not state that on the web site, this would put all my $$ out several months. She stated it is not on the web site and I should take it up with manager Rodger.
I get to many different stories with this company and it seems paying players is not a priority. You should not have to work this hard to get your money from a site.
This is Cindy Greco, Sr. Marketing Manager
I will go ahead and check your payment issue with the casino.
Please feel free to contact me back accordingly:
Sr. Marketing Manager
I understand your frustration. Casino checked your account and last cash-out was approved on 3/24.
It is clearly stated on our site that "Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following an approval. In most cases, payments will be made within 7 –10 business days of approval; however there could be slight delays from time to time. Club Player Casino takes withdrawals very seriously and gets players paid out as promptly as possible." http://www.clubplayercasino.com/banking-withdrawals.php
Tomorrow is the 10th business day after approval and Club Player will be sending out the check as expected.
Well I talked to Damian with Withdrawals and he informed me that it will be up to 20 days not 10 also he said he did not know who Cindy Greco was. Also said my deposits were not approved because they are so far behind. Sounds like a bunch of smoke and mirrors for the readers get me some real results and I will be happy to post it.
Damian sent me this email :
Dear Club Player Member,
This is Damian with Club Player. To help us to serve you better we have created a reference number for this and all related emails.
We had a chat today and you mention the name of Cindy Greco i didnt know that person however i went and check with our manager and he explian me that she helping our customer with there payments. I do apologize for the misunderstood and by the way I was inform that your check will be send out tomorrow please apologize for the inconvenience
Have a great day today and good luck to you.
Club Player Withdrawals Department
Hope they send it TY for your help Cindy
I do not work direcly for Club Player but for Gwages; the Affiliate Program.
I have confirmed with Accounting Department Manager payment will be sent out today via check.
Sr. Marketing Manager
Payment has been sent out via Fedex
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