Club Player has been giving me the run around for over 2 months

RESOLVED
posted on February 23, 2011.

I've been told the check will be sent monday, that was over 2 months ago. Since then I have been told it has been processed, its been approved, its been sent, they keep saying i'll get it next week, next week, next week. next week never seems to come. Why the run around. Is there anything I can do to speed up the process, as they owe me $998.00 and it sure would help. I have medical issues that need attended to and I dont have the finances to get things going, need liver biopsy. Is there anything you can do to help.


Very concerned and frustrated

Eddie Clegg

posted on February 23, 2011.

Hi Eddie1957,

I would love to help you out...is eddie1957 your user ID for Club Player. If it is please email and let me know.

Thanks,

Marty Davis

[email protected]

posted on February 26, 2011.

yes eddie1957 is my user name

posted on February 26, 2011.

Reference #: LTK146067027137X

Please use this reference number for any correspondence in regards to this issue.

Subject: When you were offline (via LivePerson)

Dear Club Player Member,

This is Megan at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

I have reviewed the account and your payout has been approved at this time, but it has not been sent out yet,I will send a note to the finance dept with your account information, and as soon as I get a response from them I will go ahead and pass that along to you.

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Megan

Club Player Withdrawals Department

You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST

Email: [email protected]

posted on February 26, 2011.

ClubPl­aye­r-W­ith­drawals
Tue, Jan 25, 2011 at 8:43 AM

To: eddie clegg , Club Player Support

Reply | Reply to all | Forward | Print | Delete | Show original

Reference #: LTK146066380064X

Please use this reference number for any correspondence in regards to this issue.

Subject: deposit and withdrawl

Dear Club Player Member,

This is Damian at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry:

it should be send out by mid or the end of the next week

As always, we are here to assist you with anything you need. We appreciate your continued business.

Best Regards,

Damian

Club Player Withdrawals Department

You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST

Email: [email protected]

------­---­---­---­Ori­ginal Messag­e--­---­---­-------

From: eddie clegg < >

Subject:

deposit and withdrawl

EDDIE CLEGG EDDIE1957 NEED TO FIND STATUS ON A WITHDRAW THEY SAID

THEY WOULD SEND THE CHECK LAST MONDAY

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eddie clegg
Tue, Jan 25, 2011 at 8:21 PM

To: ClubPl­aye­r-W­ith­drawals

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and then am i going to be told something else, again? they told me it

would be sent on the 17Th, so i became a liar, when i believed, what i

was told to be true, as i told others that i would have them their

money this week.so you could take some of the pressure of me, by

sending the check as soon as possible.

sincerely

frustrated

and disappointed

- Show quoted text -

Quick Reply

To:

posted on February 26, 2011.

ClubPl­aye­rCa­sin­o-S­upport
Sat, Dec 18, 2010 at 2:48 PM

To: eddie clegg

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Dear eddie clegg,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK146065594213X. Please use this code in any further communication.

Sincerely,

Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======

WE SENT IN DOCS WE MEET PLAY THRU WE DEPOSITED WITH MLW SO WHY WAS IT DENIED

On 12/17/10, Club Player Support wrote:

> Dear Eddie, Unfortunately your $1,147.00 Ovenight Express withdrawal

> request has been denied. Please make sure: 1. You are entitled to cash

> out and/or have met playthrough requirements 2. In case you made the

> deposits using credit cards, firepay or ACH we have your signed detailed

> transaction sheet and full documentation. If you have any additional

> question, please do not hesitate to write to

> [email protected] or call toll free 1-800-406-9557. Club

> Player Casino Call Toll Free (US/CAN) 1-800-406-9557

> www.cl­ubp­lay­erc­asi­no.com

> Dear Eddie,

>

> We are informing you that your withdrawal request for $1,147.00 was

> denied.

>

> Important tips.

>

> Ensure the information registered on your casino account is correct and

> up to date.

> Ensure you have the authorization form registered on your account.

> Ensure you frequently review the casino terms and conditions.

>

> Please take a moment to review our withdrawals F.A.Q.

>

> Why was my withdrawal request denied?

>

> A) Non Cashable Bonus. The amount you requested was less than the non

> cashable bonus you had received with your deposit.

>

> B) Game Restrictions. Certain bonuses have restrictions as to which

> games you may play.

>

> C) Wagering Requirements. When you receive a bonus you need to wager the

> amount of your deposit plus bonus a certain amount of times. This is

> what is referred to as wagering requirements or playthrough.

>

> D) Documentation. Before we can process any withdrawal request, an

> authorization form must be on file.

>

> If you have any questions , please feel free to contact our customer

> service department at 800-406-9557 or via email at

> [email protected] .

> or via Live Help

>
> sToCha­t&site=77067483&SESSIONVAR!skill=ClubPlayerCasino-Support&SESSIONV

> AR!window_look=ClubPlayer> . Alternatively you may contact the

> withdrawals department at [email protected]

>

>

> Withdrawal Department

> Club Player Casino

> 800-406-9557

> [email protected] .

>

>

Qu

posted on February 26, 2011.

ITHDRAW

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

Message-ID:

Subject: WITHDRAW

From: eddie clegg

To: [email protected]

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

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Delivery to the following recipient failed permanently:

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Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

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Subject: WITHDRAW

From: eddie clegg

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

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Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

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Subject: WITHDRAW

From: eddie clegg

To: [email protected]

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

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Subject: WITHDRAW

From: eddie clegg

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

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Subject: WITHDRAW

From: eddie clegg

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

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Date: Tue, 14 Dec 2010 12:01:49 -0700

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From: eddie clegg

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

----- Original message -----

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Date: Tue, 14 Dec 2010 12:01:49 -0700

Message-ID:

Subject: WITHDRAW

From: eddie clegg

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eddie clegg
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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I DEPOSITED THROUGH MLW AND WANT TO KNOW WHY I CANT WITHDRAW THROUGH

MLW WHEN IT STATES YOU CAN IN THE LEARN MORE SECTION FOR MLW IN THE

DEPOSIT SECTION HERE IS A COPY FOR YOU JUST IN CASE YOU HAVENT SEEN

THIS

MoneyLineWallet

Use Your U.S. Checking Account

Sign up for Free Learn more

MoneyLineWallet is a secure online money transfer service. Opening a

MoneyLineWallet account is easy and you can load funds safely from

your U.S. checking account. You can deposit, withdraw, and transfer

funds to any merchants that accept MoneyLineWallet.

THANK YOU EDDIE1957

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Mail Delivery Subsystem
Tue, Dec 14, 2010 at 12:01 PM

To: [email protected]

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Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected [email protected] (state 14).

----- Original message -----

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Date: Tue, 14 Dec 2010 12:01:49 -0700

Message-ID:

Subject: WITHDRAW

From: eddie clegg

To: [email protected]

Content-Type: text/plain; charset=ISO-8859-1

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To: Mail Delivery Subsystem

posted on February 28, 2011.

Hi Eddie,

I have submited your payout issue with Claudia she should be getting back to shortly.

Thanks,

Marty

posted on March 1, 2011.

getting back to me shortly is the same as you are delaying the payout, as i have been hearing that for months. the only way for the casino to gain my respect is by receiving the check that s owed.

posted on March 3, 2011.

Our escalations department has sent you an email regarding your payment.

posted on March 4, 2011.

how much longer are you going to give me the run around you must know this is bad for business ive checked my emails nothing has been sent what is the problem? you dont have any money to pay or are you all on drugs, your behavior says yes.quit playing games with me pay what you owe

posted on March 4, 2011.

how can you run a casino if you have no money? it should be against the law, what have you done with the money

posted on March 5, 2011.

Hi Eddie:

I have personally forwarded you the email; our escalations department sent you since yesterday.

Best Regards;

Cindy Greco

posted on March 5, 2011.

i got an email from askgamblers,com have not recieved your 2 emails that you havent sent at 6pm utah time so the story is what

posted on March 6, 2011.

still no email from club player why do they keep lying

posted on March 7, 2011.

Eddie1957:

Since it seems for some reason you are not getting our emails; I would like to inform you that your payout has been sent out today as a money transfer. Please contact our CS and request MTCN# from them. Due to the delay we are covering the fees.

Best Regards

Cindy Greco

posted on March 9, 2011.

site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.

Thank you for using our LiveChat Service. This is 'Sammy'. How can I help you?

Sammy: Hello, Welcome to Club Player! How may I help you?

EDDIE1957: IM NEED TO GET A MTCN# FROM YOU

Sammy: Let me transfer you to our Deposit Center, thank you so much for holding an agent will be with you shortly!

Please wait while I transfer the chat to 'Johnny'.

You are not currently in a chat session.

You are not currently in a chat session.

You are not currently in a chat session.

posted on March 9, 2011.

site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.

Thank you for using our LiveChat Service. This is 'Sammy'. How can I help you?

Sammy: Hello, Welcome to Club Player! How may I help you?

EDDIE1957: IM NEED TO GET A MTCN# FROM YOU

Sammy: Let me transfer you to our Deposit Center, thank you so much for holding an agent will be with you shortly!

Please wait while I transfer the chat to 'Johnny'.

You are not currently in a chat session.

You are not currently in a chat session.

You are not currently in a chat session.

posted on March 9, 2011.

Eddie1957

We usually do not post this info on forums but as per your request the following is your pickup info:

MTCN # 59657481

Money Gram

Sender YASMINA TAPIA CANDA

Receiver Eddie Michael Clegg

Amount $696.00

From Managua Nicaragua Amount Paid $ 696

Please let me know once money has been picked up.

Best Regards

Cindy Greco

posted on March 9, 2011.

I WENT TO MONEYGRAM TONIGHT AND MY MONEY WAS THERE THEY PAID THANKYOU CLUB PLAYER AND THANK YOU ASKGAMBLERS.COM

posted on March 9, 2011.

I WENT TO MONEYGRAM TONIGHT AND MY MONEY WAS THERE THEY PAID THANKYOU CLUB PLAYER AND THANK YOU ASKGAMBLERS.COM

AskGamblers
posted on March 13, 2011.

This complaint has been closed and marked as solved successfully