Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

maddenmadden submitted a complaint.

Club Player Casino responded.

maddenmadden responded.

AskGamblers responded.

Solved successfully.



Club Player Casino using delay tactics

Posted: 10th July 2012, 1:34 AM by maddenmadden

I have spent a small fortune at this casino - and finally I make enogh to warrant a withdrawal request - $330 or 350 something....well that was in early June when I made request - This request was finally approved like 3 or more weeks ago - nothing.....i was advised that it would be processed last thursday - nope, more excuses...like i really have the time to constantly send this casino emails, etc and have them think that we are all gullible enough to believe their repeated balony - i cant believe these people....HELP - DONT PLAY AT THIS CASINO UNLESS YOU WANT TO WAIT AND WAIT AND WAIT

Dear Player:

You were paid by the casino on 7/10/2012 5:13:28 PM via Moneybookers

Please keep in mind that all Gwages Brands have a Central Dispute System CDS where you can submit any claim or dispute.

Cheers

Cindy Greco

i had submitted this complaint and just before it was acceptd for public viewing, i was finally paid - glad to get the money but can't figure out why some casinos take a whole mnth to pay a winner.....perhaps one day they will expedite payments and make more people happier - it's a real pain, to keep asking casino about status of their win especially since our hard earned cash is grabbed promptly - thanks for paying me in any event - and thanks to askgamblers for being intermediater, advocate and watchdog for gamblers...keep up the good work

 Thank you for a nice words! Case solved! Enjoy your winnings!

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