This is what I call professional and responsible Customer Support.
Keep up the good work!
Club Player Casino Refused to Pay Me
I deposited several times and they gladly took my money. Then I won. I sent in all of my documents but they kept insisting I used a credit card that does not exist! They insisted I send in a copy of said credit card along with the authorization form. I never used that credit card because I only have one credit card - they asked if it was a pre-paid card - and told me to write them a letter stating it was a pre-paid credit card and I no longer had it. That wasn't the case, but I did exactly what they asked to get my money. After I did that, they told me that without a copy of the credit card (a card I never used) they would not be able to pay me the $600 I had won! They were rude and kept hanging up on me. I would advise everyone to keep away from Club Player Casino and the other casinos they own.....and they own quite a few! They told me there was nothing I could do about it because they're in Costa Rico and I'm in the U.S.! Beware - these people are crooks! I went back into the casino and used the $600 just so they could not keep it after they refused to pay me!
I'm sorry to hear about your bad experience with Club Player in the future should you have another player issue please contact me directly.
what is the aim of this complaint? Did you lost $600 in their casino at the end or you still expect to be paid? Or you just wanted to share your story?
This is a section for resolving a specific cases, not a discussion forum.
The reason for this complaint is to warn other players that Club Player Casino refused to pay me the $600 I WON - not that I lost money in their casino. They wanted me to send them a copy of a credit card that I NEVER USED AND THAT DID NOT EXIST before they would pay me my winnings. They told me they would not pay me my WINNINGS. AFTER REPEATEDLY BEING HUNG UP BY THEM, I SPENT THE $600 I WON SO THEY COULD NOT KEEP IT.
BEWARE - THEY ARE CHEATS AND DO NOT PAY WINNINGS!
As we previously stated, this is not discussion forum. This is a place for resolving a specific issues.
Since we don't have anything to resolve in this case, this discussion is closed.
Please note: This complaint has been marked as resolved, since there is not specified any case we can act. For general discussion about online casinos, please use our Forums.
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