This is what I call professional and responsible Customer Support.
Keep up the good work!
maddenmadden submitted a complaint.
Club Player Casino keeps saying they need a form for authorization
ON FEB 23RD I RECEIVED A PROMO BONUS OF 25 DOLLARS - I COMPLETED PLAYTHROUGH REQUIREMENT AND REQUESTED THE 100 I WOULD BE ENTITLED TO AS THEIR MAX WITHDRAWAL AMT ON THAT BONUS...WELL I HAVE SENT THEM ALL FORMS REQUESTED BY EMAIL....THEY KEEP ASKING FOR THE AUTHORIZATION FORM OF WHICHJ I HAVE SENT TO THEM NOW TWO OR 3 TIMES...I HAVE HADF MANY CHATS WITH AGENTS AND ON FRIDAY I BELIEVE IT WAS AGENT SAID THAT SHE WOULD FORWARD THE AUTHORIZATION FORM TO MANAGER FOR HIS ATTENYION....I KEEP MAKING THE WITHDRAWAL REQUEST OF 100 AND EACH AND EVERYTIME I LOG ON, THERE IT IS PLACED BACK IN MY ACCOUNT...NONE OF THE EMAILS I SENT WITH DOCUMENTS EVER CAME BACK TO ME....I EVEN HAVE AN EMAIL FROM THEM SUGGESTING THEY HAVE IN FACT RECEIVED ALL THINGS AS NEEDED TO AUTHORIZE MY ACCOUT...I MEAN NOW WEHAT GIVES - PRETTY INTERESTING DELAT TACTIC
According to Club Player casino Authorization Form for card ending 9012 still has not been received. Please send it directly to CS Manager for approval to fax# 1-866-485-9124
this is entirely what my complaint is about - the fact that i have sent the authorization form to club player twice now - i was advised by last chat agent that she would be forwarding to the manager for his/her attention seeing as this has been an ongoining issue....you have the form you keep asking for
Any changes in this case?
I did as directed by Ask Gamblers last week, i faxed over the authorization form....still nothing, no email etc. I keep making the 100 withdrawal and it keeps popping back into main account...spoke with chat person end of last week - they asked me who did i fax to, what number did i fax from, etc., etc....am i suppose to grab a plane and head to asustralia and hand deliver that document to accounting manager myself - this is the status i am afraid to say..
JUST TO UPDATE EVERYONE - SENT IN MY AUTHORIZATION FORM TOGETHER WITH ALL SUPPORTING DOCUMENTATION TO CLUB PLAYERS BETWEEN PERIOD OF FEB 24TH - ALSO AS INSTRUCTED BY THIS WEBSITE I FAXED TO ACCOUNTING MANAGER THE AUTHORIZATION FORM, COMPLETELY FILLED OUT ...HAVE NOT HEARD A PEEP....CAN'T BELIEVE THEY WON'T EVEN PAY OUT A LOUSY 100....PRETTY LOW OF THEM...WORSE PART IS LACK OF ANY COMMUNICATION AND CONSTANT LIES FROM CHAT STAFF YOU SAID TWICE THEY SEE DOCUMENTS AND THEY WILL BRING TO ATTENTION OF RIGHT PERSON...WHAT A LOAD OF PHOOEY!
DON'T PLAY AT CLUB PLAYERS CASINO
According to Club Player Casino Manager; the authorization form still missing. Please fax it back today and send me a message immediately after doing that so I can go ahead and follow up with the Casino.
Hi Cindy - I re-faxed to CS Manager the Authorization form two minutes ago - fax confirmation indicates sent o.k. - I faxed to original number you gave me 1-866-485-9124
HI CINDY - THIS IS WHAT REALLY GETS ME - REMEMBER GETTING AN EMAIL FROM CLUB PLAYERS CONFIRMING THEY RECEIVED MY DOCUMENTS - HERE IT IS - just scroll down and you will see - so as of today, I have sent the authorization form to them for times - even after them saying they got everything
Club Player Authorization Form Status
Club Player Security Certification firstname.lastname@example.org
Your file has been updated and your documents were approved. In case you have requested a withdrawal please make sure it appears as requested at the casino casino cashier.
We remind you that withdrawals can take from 7 to 10 business days to be approved. As soon as withdrawals have been approved you will receive an e-mail with your payment information.
If you have any additional question, please do not hesitate to write to email@example.com or call toll free 1-800-406-9557
Club Player Casino
Call Toll Free (US/CAN) 1-800-4069557
Toll Free Fax 1-800-847-6197
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I will get confirmation from Club Player
thanks cindy for your help....finally on friday i got email that they located that form after a month almost and me having submitted it to them 4 times but with your assistance, it did get manager's attention....you may close off my complaint...thanks again cindy
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