Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
A.J.MARTIN submitted a complaint.
Club Player Casino responded.
A.J.MARTIN responded.
Club Player Casino responded.
Club Player Casino responded.
Club Player Casino responded.
Solved successfully.
Club Player Casino keeps putting me off!
THE VERY SAME DAY I WON AT CASINO,I SENT IN MY DOCUMENTS I 'FAXED THEM
THAT MORNING 1/2/12 WHEN I CHECKED ON MY WITHDRAWAL IT WOULD BE DENIDED .REASON WAS THEY SAID MY DOCUMENTS WERENT IN,SO JUST TO MAKE SURE AND MAKE THINGS EASIER,I' SENT THEM AGAIN , BECAUSE THEY SAID THEY WERE TO DARK TO READ. I SENT SECOND TIME ON 1/5/12 WHEN WENT TO CHECK ON WITHDRAWAL IT HAD BEEN DENIDED AGAIN BECAUSE OF NO DOCUMENTS.FINALLY SOME ONE FOUND THEM.THEY SAID I WOULD HEAR SOMETHING TODAY FOR SURE,AND NOTHING.I FEEL I'M JUST BEING PUTOFF.
Dear WHITEGIRL22 :
I will check your account with Club Player casino and will get back to you ASAP.
Cheers
Cindy Greco
ill be waiting thank you
Dear WHITEGIRL22 :
Your cashout request status is pending for approval. Documentation sent was approved and on file since 1/8/2012 at 5:14:26 PM
If you need any further assistance please feel free to contact me back
Cindy Greco
Dear whitegirl22:
Your payment is scheduled to be approved within the next 48 hours.
Cheers
Cindy Greco
Dear Player:
Payment was approved on 1/17/2012 at 11:51:07 AM. As per Club Player Casino rules;
all withdrawal requests are processed within 7-10 business days.
As soon as payment has been sent out you will be notified.
Cheers
Cindy Greco
Since the payment is approved, we can consider this complaint as solved, keeping the possibility to reopen it, in case of any further withdrawal problems.
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Crooks* and i didn't even try processing a with drawl, the guy Axe, said well you basically have $10,500 in play money then i said i can at least get comps and redeem them, he proceeded to take i beleive 10,750 or more and left me with 10cents. Axel was a real axhole.
I won 10,000$ last night a flopped royal 52 handed, i go to chat and ask what protocol is to deposit and he took all the money away because i hadn't deposited yet, and because i used the coupons they blast my email with constantly. They are a bunch of crroks
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