Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
pokey11 submitted a complaint.
Club Player Casino responded.
AskGamblers responded.
pokey11 responded.
Club Player Casino responded.
pokey11 responded.
Solved successfully.
Club Player Casino is taking to long to payout
After I won a slot Jackpot at Club Player Casino in sept 2010 , I cashed out (about $4000), I thought this is going to be a great X-mas.
I used , usemywallet option to cashout. There was a $500 limit for this option, so I had to request it 8 times.Then in october 5th they declined all my request and they changed it to "overnight express" on Oct 5th, in 4 seperate payments of ($966-966-966-967).
They never really said why they did this, but did say it would still go to my , "usemywallet" acct.
The first payment was approved on Oct 5th and was in my usemywallet acct on
Nov 11th.
The other 3 request were approved on Oct 19th, Nov 3rd ,and Nov 16th.
They do acknowledge that they do owe me 3 more payments.
I have chatted or emailed them every week for the past 3 months and they always say, " it will be in my acct the following week.
I have played many casinos and only had payout issues with only 1 other casino(Real vegas online also has not paid me).
My concern is it s going on 4months and i get the same excuse every week.
Club Player also said they were using a new 3rd party, that takes care of payout.
I will let you know if I get paid.
Hi Pokie11,
Please email me your User ID so that I can escalate your issue.
Thanks,
Marty Davis
md@gwages.com
Marty,
User's ID has been emailed to you.
jpkaok11
Payment was sent out today.
Thank you very much. I received full payout to my account today.
Thanks for all your help
pokey11
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same to me I wait for payout now since 25.10 2012, it was approved on 8.11.12 but still not paied out.
seems to me like they don't working seriously so everyone who wants to play at a casino never go to club player.....
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