This is what I call professional and responsible Customer Support.
Keep up the good work!
Club Player Casino is taking to long to payout
After I won a slot Jackpot at Club Player Casino in sept 2010 , I cashed out (about $4000), I thought this is going to be a great X-mas.
I used , usemywallet option to cashout. There was a $500 limit for this option, so I had to request it 8 times.Then in october 5th they declined all my request and they changed it to "overnight express" on Oct 5th, in 4 seperate payments of ($966-966-966-967).
They never really said why they did this, but did say it would still go to my , "usemywallet" acct.
The first payment was approved on Oct 5th and was in my usemywallet acct on
The other 3 request were approved on Oct 19th, Nov 3rd ,and Nov 16th.
They do acknowledge that they do owe me 3 more payments.
I have chatted or emailed them every week for the past 3 months and they always say, " it will be in my acct the following week.
I have played many casinos and only had payout issues with only 1 other casino(Real vegas online also has not paid me).
My concern is it s going on 4months and i get the same excuse every week.
Club Player also said they were using a new 3rd party, that takes care of payout.
I will let you know if I get paid.
Please email me your User ID so that I can escalate your issue.
User's ID has been emailed to you.
Payment was sent out today.
Thank you very much. I received full payout to my account today.
Thanks for all your help
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