Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
trudi2525 submitted a complaint.
Club Player Casino responded.
trudi2525 responded.
trudi2525 responded.
Club Player Casino responded.
Club Player Casino responded.
trudi2525 responded.
Club Player Casino responded.
trudi2525 responded.
trudi2525 responded.
Club Player Casino responded.
Club Player Casino responded.
trudi2525 responded.
Solved successfully.
Club Player am i really going to get my money?
Hi. I am relatively new at this whole online gambling and had not checked into things before playing at Club Player. I played with a deposit bonus and won 300.00 after taking out their end of the deal. They told me to request 420 and they would send me 300. This started June 25th 2011. I sent in all the reccommended documents and got the ok from josey one of the managers in withdrawls. It took her until July 8th 2011 to approve my request and approve my withdrawl. They said to use fed ex for payment since it was so small. Now they tell me it takes 10 to 20 more business days for the processer to send out check. Tomorrow is day 15 and i asked them today what was going on and they said they had no information for me. They told me to check back in a week since a third party processor issues the check. I am wondering if i will ever get payed. Am Ibeing scammed? Can u please help and then when I finally get the check will it bounce? I am very frustrated with them.
Dear Trudi2525:
I will check into this matter and will getback to you shortly.
Cheers
Cindy Greco
Thanking u for taking the time to look into the situation for me. As I said earlier when I explained my situation I said i am new to this whole scene. I do not want to put anyone or any specific casino down I just would like answers to be more informative and not so planned and rehearsed. That was the feeling that I got from them. If my payment is realing coming and this is not just a way to get my money I will be very happy. I have a daughter and grandchildren in california and I would love to have the opportunity to go see them and the more money the merrier. Thank u and I am sorry that i am carrying around some negatives vibes.
Thanking u for taking the time to look into the situation for me. As I said earlier when I explained my situation I said i am new to this whole scene. I do not want to put anyone or any specific casino down I just would like answers to be more informative and not so planned and rehearsed. That was the feeling that I got from them. If my payment is realing coming and this is not just a way to get my money I will be very happy. I have a daughter and grandchildren in california and I would love to have the opportunity to go see them and the more money the merrier. Thank u and I am sorry that i am carrying around some negatives vibes.
Dear Trudi2525:
Your withdrawal was approved on 7/8/2011 at 1:32:14 PM. Accounting Department just informed me that payment will be sent out on Monday since processor is closed during the weekends.
Best Regards
Cindy Greco
Dear Trudi2525:
Before Casino can process any check please send me an email to cindy@gwages.com with your full name as it appears on your ID. According to Club Player Casino it seems you have another account at Prism Casino and names on both accounts are not the same. To avoid check from bouncing due to wrong name information please send this information to me ASAP.
Thanks
Cindy Greco
Thank u cindy for looking into the situation again. i was wondering if when the check is sent if i will receive notification or a routing number? I furnished all the important information to u so i hope that every thing will work out as u said. You stated that a check would be issued on monday> Does everything stand the same?
thank you
Dear Trudi2525:
Your check has been processed. I should be sending you a Fedex Tracking number within the next 24 hours.
Cheers
Cindy Greco
hi cindy, how are u doing? i received your email abour receiving a tracking number for fedex and i am anxiously awaiting. you said it would be within 24 hours and its going to be 24 hours this afternoon. hopefully i will hear from you. Thanks again Trudi
HI. I guess its been two days since i last got an email and i have no tracking number from fed ex. Whats going on?
Dear Trudi2525:
I have sent you an email with Fedex tracking number.
Best Regards
Cindy Greco
Dear Trudi2525:
Any update will be much appreciated in order to request AskGamblers to close this issue.
Cheers
Cindy Greco
hi got my money. Thanks a million. ciny you were great!!!!! Trudi
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hi got my money. Thanks a million. ciny you were great!!!!! Trudi
You will get your money. If it is a check just deposit it. I finally got mine after 3 months. Good luck.
hi. Thanks for writing me back. I generally put everything on a debit card but they said it was not possible because my winnings were so low. 500 is the lowest I guess. I guess my overall opinion of the casino is not real great as they are very unprofessional and that makes me very apprehensive since other casinos payout rather quickly and have more info.
Hi Trudi,
From what I understand they did everything as they are promising: "All withdrawal requests are processed within 7-10 business days" (which actually happened in your case) and since you are saying that it takes 10 - 20 business days to receive the check, they still have five more days in order to fulfill their obligations. The only problem I see here is "having no information for you" regarding your money, which is unprofessional.
I do not understand why they suggested a check as this is the slowest way to receive your winnings. What payment method did you use for depositing?
Re,
Gaia
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