Winning money gone!

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Club Gold Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Club Gold Casino will now provide the necessary evidence to AskGamblers as the accusations of the player are completely unfounded and the most recent comments of her complaint have only the intention to damage the image of Club Gold Casino.

Well all of what Club Gold reply, is not true at all!!!!! I ask them to unsubscribe me from their email list, and i did take Club Gold of my computer.

I will never play at Club Gold again!!!

Everybody be warned! Clu Gold Casino is not real!They steel from the players!

I found a new casino with the same games, and i get more winnings! With Casino Gold i never have any nice wins, not even good line winnings! I can spin and spin, and as soon as i reach maybe R1000 zar, can play what ever i want. No more winnings!!! You will never win more than R1000, if you do, it will disappeared mysteriously like mine did!!!!

Please be advised that all the information has been fully provided previously to the player and was correct.

The game logs have been carefully reviewed and there is absolutely no doubt that her balance has been played from her location.

Here is the outcome of our investigation:

On the 4th of March at 18:27pm casino time the player made a deposit of R200, and received a bonus of R400.

At that stage the player started playing “Penguin Vacation” with a play balance of R600. You played this game until the player balance reached R1.2.

Subsequently , the player made a deposit of R200 and then started playing “What’s Cooking” with a balance of R201.2. At 18:49 the player balance went to R2.2 and the player made a deposit of R500.

the player kept on playing “What’s Cooking” starting with a balance of R502.2

At 19:19.59 the player balance reached R1,194.20

the player placed continuous bets of R12 until the player balance reached R986.2

following the same pattern of R6 until the player balance reached R959.

Following this the player placed continuous bets of R7.5 until the balance reached R6.7

Finally the player placed a last bet of R6.25 leaving until a balance of R0.45

So as said before this is a fact that the player's balance has been played, and fluctuated until the player ended the specific game session with R0.45.

We can certainly understand the player's frustration as the session did not end as expected. But the system worked correctly as designed

Further more all this game play was done from the same location at all times and we have the records to prove it.

Best regards