Club Gold Casino - VIP player

RESOLVED
posted on November 2, 2012.

I am a vip player at Club Gold Casino.

At first I lost alot of money at the Casino and they have made me a vip player and they keep offering me bonuses so I kept playing.

Finally during one of my deposit, I won big amount almost 60,000 and I have fulfilled all their crazy wagering requirements. I keep risking big of my winnings and money but I kept playing because I felt lucky. I don't remember how much I lost back. But I made several withdrawals, but none of them are processed. I didn't receive my winnings from them, and while waiting I have lost alot of money. Now I think i only have around 25000.-27000 at the casino but they still won't process any of my withdrawals!

During my many months of waiting I have contacted support many many times and the keep saying it will be processed but they never process any of my withdrawals.

I think their tactic is to stall players withdrawals and make them lose all of it back! And when we lose everything back, they will tell you to deposit more!

posted on November 6, 2012.

We kindly ask the player to forward us his username to [email protected] so that we can locate the account and address the issue.

Thank you

posted on November 7, 2012.

Already sent my account details to the email address stated, but did not receive a reply.

posted on November 10, 2012.

Please be advised that the players account has been temporarily locked for security reasons and is currently under investigation.

More details over the course of months that lead to an investigation, were brought to our attention by our Anti Fraud - Risk Management specialists on this account in conjunction with other linked accounts.

Furthermore this complaint has greatly helped in our investigation.

More specifically, it is important to note that the comments of the player in this complaint were also mirrored in another player’s complaint on this site with a reference of such a balance and in pending withdrawals. In this instance however the player claims that he has never received any withdrawals, yet we can fully confirm that 2 withdrawals have been approved and processed and this will also reflect in the players Moneybooker/Skrill statement. The reference of non- payment is not that of the account holder but that of another account linked to Club Gold Casino’s investigation. The accounts, under different names, are subsequently included in the investigation.

With the above mentioned Club Gold Casino believes that the information presented by the player should have been checked thoroughly before opening this complaint. We strongly feel that such incorrect action has the intention damaging the image Club Gold Casino.

We are fully committed to provide a safe, secure, gaming and financial environment to all our players.

This socially responsible procedure has been applied to ensure player protection and continued account integrity and should not be interpreted differently.

The investigation however is still ongoing. At this time we cannot disclose further details of the investigation, however we will duly notify the players involved once it is complete.

posted on November 11, 2012.

1. My account is being investigated because I have won a lot of money.

2. You said my account is being linked because of the withdrawal amount, you think I want to withdraw only 25,000? When once I had a balance of 60,000+ in my account? I finish your requirements of the bonus and I played maybe 1000X the wagering requirements.

3. I can confirm I didn’t receive one single payment on this win. I might receive some payment previously when I was losing money and they processed 1. But for this win, no, they did not process any payment.

4. You said I am damaging your reputation, but I think you’re damaging mine. I have been waiting very patiently for my withdrawal, and I have been losing almost all of my balance while waiting and not one single payment has been made for my win. I can provide you with anything to verify my identity. I can also make a video of myself if you want. I can meet you in person as well.

posted on November 14, 2012.

Please note that the account is still being investigated and we cannot disclose further information at this time.

With regards to the withdrawal amount reference we were very clear in reference to the players first comment . Now it seems the version has changed.

Club Gold Casino never blocks players account because they have won, but only when there are reasonable grounds to believe that a player is in breach of the T&C or that he/she is engaged in suspicious activities of any sort .

The account is currently locked and no further transactions can be made until the completion of this investigation. If the outcome will be positive then of course we will proceed with the payments as scheduled. Either way the player will be notified once the investigation is complete.

posted on November 15, 2012.

No the version has not changed. I did not receive one single payment of my most recent win.

I did not breach any T/C. My account was locked right after I had a big win. I was depositing and losing and the casino has made me a VIP player and keep on urging me to deposit when I was tilting and losing.

I am not doing any suspicious activity, I gambled like crazy and I lost almost ALL of my winnings because of your delay tactics. At one point I have a balance of like 80,000. And now I only have 20,000 to 30,000 left. I keep on waiting and keep on losing.

I played way way way way way over your required amounts and I have only played slots, what you want me to do?

I provided with you all my information and documents, and I can provide you with anything you might like/wish. I have waited for so long for my payments already. I can even provide you with my DNA sample if you wish. Or you can come to my house and visit me personally.

Your "investigation" is a delay tactic in not paying legit players. When players are losing you are happy to take their money, when they win, you find ways to not pay players.

I hope my case is able to help new players in choosing the right casino to play at and not risk their hard earned money in casinos which are happy to take money but never pay out.

posted on November 17, 2012.

Please note that the account is still being investigated and we cannot disclose further information at this time.

Once again we want to emphasize that Club Gold Casino never blocks players account because they have won, but only when there are reasonable grounds to believe that a player is in breach of the T&C or that he/she is engaged in suspicious activities of any sort .

The account is currently locked and no further transactions can be made until the completion of this investigation. The player will be notified once the investigation is complete.

posted on November 18, 2012.

Hello Club Gold,

You said my account is being investigated, I understand that the Casino has to do verification when a player withdraw, but I have finish verifying my account already. The casino has approved my cashout before.

Not only that, but I have waited 11 months since my recent win, and so far, no withdrawals has been processed for that win. I strongly thinks that 11 months is "enough" for any further verification that you may need.

During my wait, no support agent has contact me on any other documents or anything from me. All they are saying is there are delay in withdrawals and it will soon be paid.

Please let me know which T/C I have breached and be honest and not just try to avoid payment to honest player like me.

I hope all new and existing players be very careful with the practice of Club Gold Casino. For new players, when you win bigger than your deposit, and it is a bigger than normal amount, it will be very hard to get paid. For existing players, EVEN WITH YOUR ACCOUNTS verified and approved. Your winnings will not be paid, BUT they will take your deposits HAPPILY without any questions asked.

I am not saying NO ONE has ever been paid by club gold. But they might pay several players to attract new players then when players lose they keep the profit, when players WIN they will take it all.

So new players should play extremely small stakes (like pennies) and you will get withdrawals quick and fast. So never ever gamble with Club Gold like crazy and highstakes, you will lose allllllll of your money when you on losing streak and when you winning streak, byebye to your money as well

posted on November 21, 2012.

Please be advised that as we have mentioned previously we cannot disclose further information regarding this investigation at this time. This complaint has also helped the investigation greatly, by the information that the player has provided. This is by no means a tactic to stall the player. Nor can it be considered a denial of winnings as the investigation has not been completed yet.

In his recent post, the player in question goes on to vague accusations and comments about warning other players when in fact, this has nothing to do with the case but can only be considered a deliberate move to damage the image of the casino.

We have mentioned that t his socially responsible procedure has been applied to ensure player protection and continued account integrity and should not be interpreted differently.

We will duly notify the player if further verification is required and once the investigation is complete.

AskGamblers
posted on November 25, 2012.

 Any updates here?

posted on November 27, 2012.

Thank you for your response Club Gold.

Your responses has helped other players in validating my complaint.

The information that you have given has greatly helped other players in choosing which casino they chose to gamble their hard earned money at.

I have given a "FAIR" time for your investigation. 11 months, I believe is sufficient for your investigation whatever your investigation is, I believe other players believe this as well.

If you say 11 months is not STALLING, do you want me to wait 11 years or maybe 110 years?

You said I stated "vague accusations", can you please state one thing that I have accused you of that is not a fact?

Did I break any terms? "NO"

Do you stall? "YES, for 11 months"

Am I able to provide you with ANYTHING that you request "YES"

Are you not paying "YES"

Did you stall to make me lost over 50% of my winnings? "YES"

Did I contact support many times? "YES"

Are my account approved and verified? "YES"

PLEASE TELL ME WHICH statement I made is "VAGUE ACCUSATIONS" is so simple and straight forward already.

Should players gamble their money at Club Gold "No"

posted on December 1, 2012.

Please be advised that as we have mentioned previously this is by no means a tactic to stall the player. Nor can it be considered a denial of winnings as the investigation has not been completed yet.

As such, we are sorry to see that, although we have addressed the player’s complaint in full throughout this lengthy debate, he continues to repeat the same accusations and comments.

The fact remains that the reason for which the player’s account has been temporarily locked is due to an investigation taking place in conjunction with other linked accounts.

This occurs when there are reasonable grounds to believe that a player is in breach of the T&C or that he is engaged in suspicious activities of any sort .

The player has chosen to ignore our responses and is also in breach of the AskGamblers Terms of Use as the information provided was inaccurate and his most recent comments misleading, which has damaged the image of Club Gold Casino.

As the player’s arguments have been addressed in full and we have clearly informed him that once the investigation is completed he will be notified, we see no benefit in continuing this debate. We have mentioned on more occasions that since this investigation also involves other players who are required to provide additional information, we cannot give a specific time-frame for completion at this time.

posted on December 2, 2012.

Did I break any terms? "NO"

Do you stall? "YES, for 11 months"

Am I able to provide you with ANYTHING that you request "YES"

Are you not paying "YES"

Did you stall to make me lost over 50% of my winnings? "YES"

Did I contact support many times? "YES"

Are my account approved and verified? "YES"

PLEASE TELL ME WHICH statement I made is "VAGUE ACCUSATIONS" is so simple and straight forward already.

Should players gamble their money at Club Gold "No"

posted on January 31, 2013.

Please note that the account is still being investigated and we cannot disclose further information at this time.

Once again we want to emphasize that Club Gold Casino never blocks players account because they have won, but only when there are reasonable grounds to believe that a player is in breach of the T&C or that he/she is engaged in suspicious activities of any sort .

The account is currently locked and no further transactions can be made until the completion of this investigation. We have mentioned on more occasions that since this investigation also involves other players who are required to provide additional information, we cannot give a specific time-frame for completion at this time.

AskGamblers
posted on February 4, 2013.

 Any news here?

posted on February 5, 2013.

Hi Askgamblers, No news.

Did I break any terms? "NO"

Do you stall? "YES, for 11 months"

Am I able to provide you with ANYTHING that you request "YES"

Are you not paying "YES"

Did you stall to make me lost over 50% of my winnings? "YES"

Did I contact support many times? "YES"

Are my account approved and verified? "YES"

PLEASE TELL ME WHICH statement I made is "VAGUE ACCUSATIONS" is so simple and straight forward already.

Should players gamble their money at Club Gold "No"

posted on February 8, 2013.

As previously mentioned and deduced from the player’s comments, the reference of payment /s is not that of the account holder but that of another account linked to Club Gold Casino’s investigation. The precise dates given by the player in his recent comments clearly prove this. As such, no information can be given regarding this transaction as the account holder is under a different name. Investigation is ongoing.

posted on February 10, 2013.

Hi Club Gold Casino,

Please do not lie in public forum and lie to AskGamblers community.

Remember guideline of AskGamblers. "Don't blame anybody without evidence".

On the other hand. I have great evidence to prove myself.

I can webcam with you if you wish.

I can provide you with anything you might like. (Even my DNA sample, if you provide the costs).

I can meet you in person.

I can do anything you want me to do.

On the other hand, you have provided nothing. And you keep blaming me without any evidence.

You are providing false information.

I can meet with any rep from Askgamblers to prove myself.

posted on February 10, 2013.

At this stage we would like AskGamblers to intervene. Club Gold cannot and should be falsely accused of lying.

As previously mentioned and deduced from the player’s comments, the reference of payment /s is not that of the account holder but that of another account linked to Club Gold Casino’s investigation. The precise dates and amounts given by the player in his recent comments clearly prove this. No information was invented here, but rather the player gave reference to inaccurate and controversial information. This is to underline that the players comments at the beginning of this complaint, confirmed the reason why the investigation was opened in the first place. By cross-referencing the player's comments with the actual account activity of his account and linked accounts we have enough evidence to keep this investigation ongoing.

We believe that the player should indulge in falsely accusing Club Gold Casino at this stage, but rather wait until the investigation has been completed.

posted on February 11, 2013.

Thank you so much CLUB GOLD CASINO for letting Askgamblers intervene.

What would you like me to prove to Askgambler's Staff?

I could provide the costs/fee for Askgamblers staff for their time and professionalism to verify me.

I could provide any of my documents. I could tell them my account activity and also I could WEBCAM or meet them in person in they would like (If they are based in my country). Or if it is not too expensive, I could go travel to them to meet them.

Please state WHAT you would like. I could also provide the costs in verifying myself.

If you say i am falsely accusing you,please state which one. And I will provide ANY evidence you might like.

Thank you.

posted on February 15, 2013.

As previously mentioned and deduced from the player’s comments, the reference of payment /s is not that of the account holder but that of another account linked to Club Gold Casino’s investigation. The precise dates given by the player in his recent comments clearly prove this. As such, no information can be given regarding this transaction as the account holder is under a different name. Investigation is ongoing.

posted on February 16, 2013.

Thank you so much CLUB GOLD CASINO for letting Askgamblers intervene.

What would you like me to prove to Askgambler's Staff?

I could provide the costs/fee for Askgamblers staff for their time and professionalism to verify me.

I could provide any of my documents. I could tell them my account activity and also I could WEBCAM or meet them in person in they would like (If they are based in my country). Or if it is not too expensive, I could go travel to them to meet them.

Please state WHAT you would like. I could also provide the costs in verifying myself.

If you say i am falsely accusing you,please state which one. And I will provide ANY evidence you might like.

Thank you.

posted on February 19, 2013.

Please note that a response will be given shortly.

AskGamblers
posted on February 27, 2013.

 jjai, is this complaint solved?

posted on March 1, 2013.

No complaint not solved please rouge clubgold casino

AskGamblers
posted on March 6, 2013.

 The casino sent the evidence that proves that this player broke T&C! He was already payed with CAD 3,500 and then the breach is discovered, that's why his account was frozen!


No space for other discussion, this complaint is solved!